AutoNation Toyota Gulf Freeway
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Bad service! Sold me a used truck with bad brakes
Written byon 12/01/2023
I came in to my 1st oil change after buying a used truck. They handed my keys and I was on my way. As I was driving I noticed a whistling sound. After a week I opened hood and found filter laying on the engine.I was missing a hub cap. Then after reading the paperwork It says I need brakes! I just got the truck! I was sold a truck with bad brakes making it unsafe to drive. I am dissatisfied. I really thought buying a truck from Auto Nation Toyota dealer would bring me peace of mind.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
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Kiara Dou on 12/05/2023
Dealer Response
Hi, we appreciate you taking the time to respond. The staff at AutoNation Toyota Gulf Freeway take our reviews very seriously. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (713) 489-2097 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
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