Customer Reviews of AutoNation Ford Gulf Freeway
Review type:
Lisa Jacot
by Lisa Jacot on 07/28/2024
one of the best group i had to work with. They made it fun at a bad time in my life, I had just lost my car
275 reviews
Sort by:
I will never got o AutoNation again.
by Karen on 09/13/2019updated 09/20/2019I called the week prior to set an appointment for service and explained everything I needed done: regular maintenance plus the none of the buttons on my steering wheel were working. Explained that I live 35 miles on the east side of the… ferry (about 75 miles total from them) and due to the ferry and construction it would take me 2-2 1/2 hours to get there. She said no problem. I allowed enough time for the ferry and construction, but didn't foresee being delayed by a train also. I got there about 35 minutes late for my appointment at 12 noon. When I was checking in and we were discussing the work to be done, she said the technician who would check out the buttons did not come in until 3pm. I told her fine, that I would stay until he could check it out. She also reminded me there was a recall and they would fix that also. (On my previous visit, they did not have the part for the recall.) They brought me to the mall to shop while they worked. Someone called me at 4:06 and said they were finished and would have someone pick me up. They called again at 5:20 and said he was 6 minutes away. At that time she disclosed that they didn't have time to check the buttons nor correct the recall and I would need to leave the truck overnight. I asked her how I was supposed to get home since I lived so far away and she didn't have an answer, nor did she offer a loaner car. At 5:41 the driver called to verify the location to pick me up. He arrived 3- 4 minutes later. (the driver was extremely nice) We arrived at the service center about 5:55, and I got checked out and paid and was in my truck at 6:15. The price charged was about $85 more than what I was quoted. When I looked at the receipt, it showed they didn't start working on my truck until 3:17. I understand I was late, but they didn't start working on my truck until 2 1/2 hours later. I will find another dealer to correct the other issues with my truck.I will never got o AutoNation again.
by Karen on 09/13/2019I called the week prior to set an appointment for service and explained everything I needed done: regular maintenance plus the none of the buttons on my steering wheel were working. Explained that I live 35 miles on the east side of the… ferry (about 75 miles total from them) and due to the ferry and construction it would take me 2-2 1/2 hours to get there. She said no problem. I allowed enough time for the ferry and construction, but didn't foresee being delayed by a train also. I got there about 35 minutes late for my appointment at 12 noon. When I was checking in and we were discussing the work to be done, she said the technician who would check out the buttons did not come in until 3pm. I told her fine, that I would stay until he could check it out. She also reminded me there was a recall and they would fix that also. (On my previous visit, they did not have the part for the recall.) They brought me to the mall to shop while they worked. Someone called me at 4:06 and said they were finished and would have someone pick me up. They called again at 5:20 and said he was 6 minutes away. At that time she disclosed that they didn't have time to check the buttons nor correct the recall and I would need to leave the truck overnight. I asked her how I was supposed to get home since I lived so far away and she didn't have an answer, nor did she offer a loaner car. At 5:41 the driver called to verify the location to pick me up. He arrived 3- 4 minutes later. (the driver was extremely nice) We arrived at the service center about 5:55, and I got checked out and paid and was in my truck at 6:15. The price charged was about $85 more than what I was quoted. When I looked at the receipt, it showed they didn't start working on my truck until 3:17. I understand I was late, but they didn't start working on my truck until 2 1/2 hours later. I will find another dealer to correct the other issues with my truck.Karen, we are deeply disappointed by your experience at AutoNation Ford Gulf Freeway. If you would be willing to give us another chance in the future, please reach out to our General Manager at (866) 483-1761. We would appreciate the chance to turn your experience around.
truck service
by BBurton on 09/03/2019auto nation performed the service on my vehicle in a timely manner with friendly staff.2012 Mercedes GL350 Bluetec
by Alois on 08/29/2019I bought the car after a short test drive. Was very pleased with the sales team there. Could not have been handled any better. Still happy with the car and the deal. I will recommend this company!Hi there, it is great to read such wonderful comments about your recent experience with us! We appreciate your recommendation of AutoNation Ford Gulf Freeway and we hope to be of service again in the future!
Great Service
by Thomas C on 08/16/2019Meet with exceptional service from the moment I stepped out of my vehicle . John( service advisor @Autonation Gulf Freeway ) was very helpful and informative . Recommended future work needed for the vehicle with no pressure at all . Overall… time for service was great and was completed within the given time frame . Will continue to service my vehicle there for now on .Thomas, your comments keep us motivated and working hard for all our guests! We always strive to provide personable and excellent customer service. Thank you again for the review!
Excellent service
by Torreschad on 07/19/2019updated 07/26/2019The moment Mark started to talk with us, it was nothing but helpful. He was not pushy or trying to just sell us something but was wanting to know what would make us happy in the choice we made. If he was unsure of something he brought… Justin over and both were excellent to work with..... I will continue to buy vehicles from them.Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Purchase of a Ford F 150 from Auto Nation Gulf Freeway
by Deborah on 07/08/2019We just bought a F 150 and got a good deal on a 2019. I had the price locked down from internet before I went. So much easier that way. Less headaches.Congratulations on your new F-150! Don't hesitate to call us if you ever need anything. Be safe on the road!
Money Taken from Tade in
by Mark Brasier on 07/08/2019I traded in a 2019 BMW 430 I bought form Momentum BMW an AutoNation dealer for a 2018 new F150. When I picked up the Truck, I accidentally left $400 in cash in the front Drivers door pocket. I did not notice it until last Friday, and… spoke to my salesman Jeffery Crews, he asked me what bills were ther and I said 2 $100. And 4 $50, bills. He said he would check and get back to me, he never did. I drove 190 miles from San Antonio where I live today and asked him if he found out anything. Today he said he saw the money but thought I took it with me, I did not I thought I got everything out, he showed me a picture of the money in the door pocket and accused me of lying. I have bought several cars over the years from different AutoNation dealerships but never had a problem. First Jeff did not know a thing about the money last week, but today when confronted in person he knew everything. I think he took the money. Will never buy from AutoNation again.Hi Mark, we appreciate you taking the time to respond. The staff at AutoNation Ford Gulf Freeway take our reviews very seriously. If you are willing, please call our General Manager at (866) 483-1761 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
[non-permissible content removed]
by LiarsandThieves on 07/03/2019I was buying a car for my mother. Found it in their inventory and we did all the paperwork. I noticed a line item for $800 in options and asked what it was. They said it was for wheel locks, tint, and all weather mats. I mentioned that was… pretty high for those options but they told me they were already installed on the car and I did not have a choice. That they would go get the car tonight and it would be ready tomorrow. We came back the next day and were sitting around for three hours after doing the paper work. When the car arrived it had a paint chip. They said they would fix it. We kept trying to schedule the repair but our email's were being ignored along with our phone calls. The people we did get a hold of said they would talk to their manager and nothing happened. I then noticed that the standard carpet floor mats were installed in the car, not the all weather mats. Also, no one seems to be able to provide me an itemized explanation of the ambiguous $800 line item in the options section of my sales order. In the end I had to drive up to the dealer with my mother and infant daughter and confront the manager who tried to blame it on the sales person who was no longer employed there. In these organizations the sales person starts the deal but a sales manager has to sign off on it and the make ready guy is supposed to make sure the car is right. They all dropped the ball. Here is the just of it. This dealer is sketchy and will sell you ridiculously over priced options telling you they are already installed but actually aren't. It's unethical and immoral. I bought two cars from them in as many years and will not be going back. -- Update - 2 weeks later they are still giving me the run around. The GM says to call him but is conveniently not available. If you HAVE to buy a car here, don't let them lie to you and sell you a bunch of over priced options claiming 'they are already installed on the car' because they aren't. This is just unethical immoral sales tactic to inflate their margin.Service
by Philgragg on 06/28/2019Roland was very helpful. Thank you so very much for your excellent help.We're very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!
AutoNation Ford Gulf Freeway
by millerd on 05/29/2019updated 06/06/2019I had a great experience at AutoNation Ford Gulf Freeway. I located a 2018 F-150 online and negotiated the deal on the telephone. I live in Middle Tennessee. My sales associate was Francis Reyes and he did an awesome job arranging the… purchase. We communicated all the details via email and telephone and I flew to Houston and made the purchase. It was a very smooth process. I would recommend Mr. Reyes and this dealership!Hello Millerd, thank you for sharing your positive experience! We understand that it's an important decision where you purchase your vehicle from, and are so grateful to have been chosen! If you have any questions about your new vehicle, please do not hesitate to give us a call, we're always happy to help. Take care!
Another satisfied customer!!!
by Karen A. on 05/13/2019Fast friendly service, Cameron Thomas wasted no time getting exactly what we were looking for. And Gaston Gomez was also very helpful. I highly recommend working with those two.We are glad you chose our dealership, Karen. Drive safe, and we'll see you on the road.
Very pleased
by TLVCJV0129 on 05/03/2019We are very happy with our experience with Auto Nation Ford Gulf Freeway. It truly was one of the best car buying experiences we've had. Bora was so knowledgeable and helpful but not high pressure. We love our Edge and we got exactly what… we wanted in the color we wanted. Thank you Bora and Auto Nation Ford Gulf Freeway. We will buy from you again!Mr J Sullivan
by Jmsullivan on 03/26/2019updated 04/01/2019Pleasant buying experience. Very competitive pricing. Finance manager and salesman were eager to earn my business.Purchase of 2019 F 150 King Ranch
by TexasTruck on 03/22/2019This is my second consecutive truck purchase from this dealership, and again the sales experience was very good. Adrian Benitez was very helpful in showing us all of the new features on the 2019, and got the deal done fairly with no hassle.Service experience
by Bluemax on 03/14/2019Ginger did a super job for me. She knows her job and listensAutonation Salesperson Was Awesome
by BMT BUYER on 02/20/2019After searching several dealerships autonation had the best price hands down. The Ford F-150 is the second vehicle I’ve purchased with autonation. The salesman Usualdo was the BEST! Very knowledgeable and helpful through the entire buying… experience.Service
by Juan molina on 02/16/2019I dropped off truck for Oil Change and Tire rotation as well as some recall that needed to be done. I told the guy my truck was making some wierd noise, and i wanted it checked out. When i got my truck back the noise i was hearing was still… there and i had to retell guy snd take him for s drive so i could explain what it was doing. He then had to keep my truck another day so he could tell the technician what was going on. After they test drove following morning they said something about my fan not qorking properly and to bring it back the following week on Wednesday. I am unsure if part was unavailable or what . So now i have to redrop my truck off after it was there for 2 full days to get it fixed. Also, i would have liked to known if it was covered under warranty instead of being unsure. Simple thing's like this is what customer's look for. I bring you vehicle you inspect and return with any notes on whats going on good or bad with truck. Thank you.Juan, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your lackluster experience around. If you're willing, please contact our GM at (866) 483-1761 to discuss what we can do to help.
Bad customer service
by Itzel on 02/07/2019The customer service used to be awesome, I don't know what happen but now is awful or maybe is just Ms Krog. I hope not to have to go back here again.Itzel, we're disappointed to hear of the negative experience you had at our location. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (866) 483-1761. We hope to hear from you.
Super Service
by AHappyCustmr on 01/17/2019updated 01/24/2019I went in for the standard factory recommended services. My dear ice advisor, Valerie, also let me know that there were two open safety recalls that needed to be addressed that I was not aware of. Everything was taken care of fairly… quickly and I am very happy with the service.We're so glad that we were able to go above and beyond your expectations, & really help you out! We look forward to your next visit! Take care!
Great job
by Emiltx25 on 01/14/2019updated 01/22/2019Awesome costumer service , their representative Valerie is great , always extremely helpful.
Videos
About our dealership
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
What sets us apart
Through DRV PNK, we continue to raise millions to support cancer research and treatment. Every AutoNation Pink Plate on the road helps put our fight against cancer on full display.
We offer a wide range of finance or lease programs with a menu that makes financing with us clear & simple.
We’ll buy your car and give you a check that you can deposit the same day. Get a certified offer for your vehicle, guaranteed for 7 days or 500 miles at any of our locations, even if you don’t buy a car from us.
We use an EPA-approved disinfectant to sanitize every vehicle we sell. Plus, we offer store-to-door-delivery for a safer shopping experience.
Our pre-owned vehicles are priced just right. Every 1Price Pre-Owned Vehicle is backed by a 5-day or 250-mile (whichever comes first) Money-Back Guarantee and a CARFAX™ Vehicle History Report.
Amenities
- Complimentary Coffee
- Complimentary WiFi
Hello Lisa, we appreciate you taking the time to leave us this feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Gabi Porter on 07/31/2024