AutoNation Ford Gulf Freeway

I called the week prior to set an appointment for service and explained everything I needed done: regular maintenance plus the none of the buttons on my steering wheel were working. Explained that I live 35 miles on the east side of the ferry (about 75 miles total from them) and due to the ferry and construction it would take me 2-2 1/2 hours to get there. She said no problem. I allowed enough time for the ferry and construction, but didn't foresee being delayed by a train also. I got there about 35 minutes late for my appointment at 12 noon. When I was checking in and we were discussing the work to be done, she said the technician who would check out the buttons did not come in until 3pm. I told her fine, that I would stay until he could check it out. She also reminded me there was a recall and they would fix that also. (On my previous visit, they did not have the part for the recall.) They brought me to the mall to shop while they worked. Someone called me at 4:06 and said they were finished and would have someone pick me up. They called again at 5:20 and said he was 6 minutes away. At that time she disclosed that they didn't have time to check the buttons nor correct the recall and I would need to leave the truck overnight. I asked her how I was supposed to get home since I lived so far away and she didn't have an answer, nor did she offer a loaner car. At 5:41 the driver called to verify the location to pick me up. He arrived 3- 4 minutes later. (the driver was extremely nice) We arrived at the service center about 5:55, and I got checked out and paid and was in my truck at 6:15. The price charged was about $85 more than what I was quoted. When I looked at the receipt, it showed they didn't start working on my truck until 3:17. I understand I was late, but they didn't start working on my truck until 2 1/2 hours later. I will find another dealer to correct the other issues with my truck.