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AutoNation Ford Gulf Freeway


12227 Gulf Fwy, Houston, TX 77034 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (29) No (2)
Service Rating
Recommend:
Yes (38) No (1)
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Dealership Sales Review

1 out of 5 starssales Rating
Money Taken from Tade in
Written by Mark Brasier on 07/08/2019

I traded in a 2019 BMW 430 I bought form Momentum BMW an AutoNation dealer for a 2018 new F150. When I picked up the Truck, I accidentally left $400 in cash in the front Drivers door pocket. I did not notice it until last Friday, and spoke to my salesman Jeffery Crews, he asked me what bills were ther and I said 2 $100. And 4 $50, bills. He said he would check and get back to me, he never did. I drove 190 miles from San Antonio where I live today and asked him if he found out anything. Today he said he saw the money but thought I took it with me, I did not I thought I got everything out, he showed me a picture of the money in the door pocket and accused me of lying. I have bought several cars over the years from different AutoNation dealerships but never had a problem. First Jeff did not know a thing about the money last week, but today when confronted in person he knew everything. I think he took the money. Will never buy from AutoNation again.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

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AutoNation Ford Gulf Freeway 2510 on 07/10/2019
Dealer Response
Hi Mark, we appreciate you taking the time to respond. The staff at AutoNation Ford Gulf Freeway take our reviews very seriously. If you are willing, please call our General Manager at (866) 483-1761 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
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