Customer Reviews of AutoNation Ford Gulf Freeway
Review type:
Lisa Jacot
Great experience
by Cole lejeune on 05/20/2023My service advisor Alex was great and always kept me updated.Hi Cole, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
oil change
by ford22escape on 05/11/2023went it for a routine oil change was quoted a 1-1.5hrs wait but ended up waiting close to 3hrs. Jose did apologize and inform me they were short staff and that's why it was a longer wait.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Standard maintenance and more.
by Menotu23 on 05/08/2023The service crew did a great job on the standard service and acted in a professional manner. They completed the services and got the vehicle back to me earlier then expected. And they cleaned the truck, much appreciated.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
👍🏼👍🏼
by DianaAlvarez on 05/08/2023Very helpful staff, paid a lot less than I expected.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Rosmeri
by Rosmeri on 05/05/2023Very nice peopleHi Rosmeri, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!
First service on F-150 King Ranch.
by Snarlin on 05/05/2023First visit for my F-150 (King Ranch). Appointment at 7AM. Assigned advisor was late to work. Another advisor stepped in right away to get me started. I asked what was need for this fist visit (~8K miles), his repsonse was "Oil change… and Tire Rotation. You'll be done in less than an hour". I went to wait in the waiting room. Waited for 80 minutes until my originally assigned advisor came to get me. I signed the paperwork and left...all seemed good. Inspected the paperwork when I got home and saw "ROTATE NOT COMPLETE, NO WHEEL LOCK AVAILABLE". No one came to ask me where the wheel lock was. (It was in the center console.) No one apparently looked.Hi Snarlin, we are deeply disappointed by your experience at AutoNation Ford Gulf Freeway. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (713) 489-2089. We hope to hear from you.
Outstanding Car Buying Experience
by MikeMac on 05/05/2023From start to finish we received the most professional car buying experience. Pleasantly surprised. It was a pleasure working with AutoNation and Jordan Martinez. In our 43 years of buying cars Jordan was hands-down the best car salesman we… have ever used! He was energetic, knowledgeable and worked to meet our every need. Thank you.Hi Mikemac, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Ford F 150 Service & Repair
by David A W on 04/28/2023Completed service as scheduled and on time.Hello David, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Ford Escape service
by sid wells on 04/26/2023Excellent service, timely responseHello Sid, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Average
by Dwlk0123 on 04/26/2023Overall good..communication could use some work but not terribleHello, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (713) 489-2089. We hope to hear from you.
Excelent service
by Patricia on 04/26/2023They are amazing, friendly, courteous patients and very professional..Hello Patricia, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Recall
by Densissanch on 04/24/2023Smoth process, and fast service.Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Don’t know what this means
by What is this on 04/22/2023Mark Neal helped me get all three of my questions handled very quickly.Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Gulf Freeway. Don't hesitate to call us if you ever need anything. Be safe on the road!
cracked engine
by Howdytexans! on 04/20/2023My whole experience is that I got my car back in good working condition, received updates during the whole process. My service technician was nice, polite, and helpful, during the whole time. I know most of everyone reads reviews and… wonders about what they read but it was good for me.Hello!, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Communication
by Johnnie on 04/19/2023Well, my car was at dealer for 2 months, I think, the communication isn't there and return calls when promised. If it wasn't for my efforts on checking status of my vehicle it would still b there. I know I purchase aftermarket… parts/Steeda. But ask them if they can install them. Answer was yes.Hi Johnnie, we are deeply disappointed by your experience at AutoNation Ford Gulf Freeway. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (713) 489-2089 to discuss what we can do to help.
Fantastic!!!!!
by C and R on 04/18/2023Kurt and Hugo made everything so smooth and easy! Will absolutely recommend this dealership to anyone. Fantastic customer service. Handled everything over the phone, minimal time spent signing paperwork. Been a long time since I’ve had a… great car buying experience. These guys are hands down the best!!!Hi, we're happy to hear you had such a positive experience with our team! We appreciate your recommendation of AutoNation Ford Gulf Freeway and we hope to be of service again in the future.
WORK REPAIR SERVICE
by Fernando on 04/17/2023This review is for service advisor alfonso is grate advisor help me on everyting i need answer al my call and text thaksHi Fernando, Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Ford service
by Ford buyer on 04/13/2023Quick and easy. I Can always rely on gulf-freeway ford dealership to provide necessary and essential service to get me back in my car ASAP.Hi, it is great to read such wonderful comments about your recent experience with us! We always strive to provide personable and excellent customer service. Thank you again for the review!
AutonNation
by Salvador on 04/06/2023Mark Neal assisted me. I got an oil change, point check, cabin filter, and inspection done. Mark was very professional as well as informative on discussions for future services. Only issues I had was glove compartment had a gap on top and… side and doesn't close as well. I reached out to Mark and he was very receptive and is already setting me up to return to look at the issue.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!
Ms
by Josephus on 04/05/2023The advisor (Mark) whom I approached was very helpful, he explained to me in a manner that I can understand what needs to done on my vehicle. He gave me a chance to ask questions and gave a detailed explanation. He called to update me on… the status of my vehicle if there was a need for replacement. Overall rating for him is 10/10.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!
New car purchase
by Romero13 on 04/01/2023Went here to look at a new mustang and they gave me a hell of a deal for my brand new trade in and the new car. Couldn’t pass it up. The people there are ver friendly and very helpfulHi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello Lisa, we appreciate you taking the time to leave us this feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Gabi Porter on 07/31/2024