AutoNation Ford Gulf Freeway
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First service on F-150 King Ranch.
Written byon 05/05/2023
First visit for my F-150 (King Ranch). Appointment at 7AM. Assigned advisor was late to work. Another advisor stepped in right away to get me started. I asked what was need for this fist visit (~8K miles), his repsonse was "Oil change and Tire Rotation. You'll be done in less than an hour". I went to wait in the waiting room. Waited for 80 minutes until my originally assigned advisor came to get me. I signed the paperwork and left...all seemed good. Inspected the paperwork when I got home and saw "ROTATE NOT COMPLETE, NO WHEEL LOCK AVAILABLE". No one came to ask me where the wheel lock was. (It was in the center console.) No one apparently looked.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Joseph Lee on 05/08/2023
Dealer Response
Hi Snarlin, we are deeply disappointed by your experience at AutoNation Ford Gulf Freeway. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (713) 489-2089. We hope to hear from you.
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