Customer Reviews of AutoNation Chrysler Dodge Jeep Ram Houston
Review type:
I now own my dream vehicle!
New Car Purchase
by Ms. Jonae on 05/02/2021Fernando was amazing. Took no time to get my preapproval verified and me out the door n my new Charger!Jonae, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Chrysler Dodge Jeep RAM Houston! If you have any further questions, please give us a call. We're always happy to help!
Not reimbursed for car rental
by Kelvin Willis on 05/01/2021Be prepared when the service department makes a mistake when servicing your car be prepared to pay for your own rental. Even though they reimbursed me for having my car towed back to the dealership they should be responsible in reimbursing… for the rental since it was a technician error since the dealership didn’t have any cars available. Not good businessHi Kelvin, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (713) 489-7825 to discuss what we can do to help.
Honest Experience
by YE on 04/28/2021Purchased my first car as an adult and was so worried about being ripped off. Shopped around at another dealership and had the exact experience that people hate...I felt scammed and lied to from the very beginning...all the things that… people say to watch out for, they did. I came to AutoNation next, as they had the exact car I wanted, and worked with David Albert. I was weary at first and cautious/careful, but my worries and fears were immediately gone after talking with David and telling him what I wanted and needed (and what I didn't want or need). David was so quick to respond to all of my communications, he was easy to work with, and most of all he was HONEST. I never once felt lied to or scammed or like I was being taken advantage of. He did everything in his power to make this an easy seamless process for me. He listened to me and he delivered exactly what I asked for. The way he conducted this transaction is how every single sales associate should conduct business. Every dealership should also conduct business how AutoNation handled this transaction. I hope everyone encounters David or someone like him when purchasing a car. I am so happy to have found this dealership, David, and eventually my new car. If you are shopping for a car, I 100% recommend AutoNation and I strongly advise you to ask for David Albert...you'll be thankful that you did. P.S. I read reviews, I research everything, so I hope this is helpful for someone. Please know that this is a real review from a real person who has no connection to AutoNation or David (outside of the transaction). You can trust that my experience was real.Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Chrysler Dodge Jeep RAM Houston! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
awesome buying experience!
by Andy Green on 04/02/2021Just bought a 2020 dodge challenger t/a, everyone was great,my salesman Alan Savage did a outstanding job,great guy!Andy, thank you for your kind review; we are happy to pass along your comments to Alan here at AutoNation Chrysler Dodge Jeep RAM Houston! If you have any further questions, please give us a call. We're always happy to help!
Great customer service
by Ram 1500 on 03/02/2021We bought a Ram 1500 and the process was smooth. The salesman, Vishal and the manager at this location were great! Very easy to work with and honest. Highly recommend this dealership at this location.Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Chrysler Dodge Jeep RAM Houston! We appreciate your recommendation of AutoNation Chrysler Dodge Jeep RAM Houston and we hope to be of service again in the future.
Oil change
by gloriasayle on 03/01/2021I made a appointment online a couple of days in advance for 3pm. I made it in by 2:55. Since I scheduled a appointment I thought I would be out by 3:30 no later then 4:00. It took a little longer but I was satisfied.Thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!
Oil Change
by F. Russell on 01/19/2021I brought my jeep in for an oil change. The service department did a good job by observing additional work that is needed for a better performance for my jeep.Hi, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!
Disappointed
by Moyo Olagoke on 09/24/2020Not long after the purchase, it started giving problems. The battery, seat belt and tire sensor light came on. It has a bad alternator They claim every vehicles goes through rigorous inspection before sale. I highly doubt it I told them… about this problem but they offered nothing, no credit or refund The 500 mile gaurantee is really 250. I just lost 7k Please do not buy a vehicle from this dealership!! Save your moneyHi Moyo, we appreciate you taking the time to respond. The staff at AutoNation Chrysler Dodge Jeep Ram Houston take our reviews very seriously. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (713) 489-7825. We hope to hear from you.
Alan Savage
by Kenneth on 09/26/2019Alan was great help and the process was smooth and quick. Was the shortest visit to a dealership in one go!!!Kenneth, your comments keep us motivated and working hard for all our guests! We always strive to provide personable and excellent customer service. Thank you again for the review! Take care!
Great Job
by Chargie on 09/09/2019They worked w/ me on my extended warranty in a timely manner. They were great!Hi there, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need more help, our team is available to talk -- safe travels!
Thank you
by Pleased on 09/03/2019updated 09/10/2019Patricia and the young lady with her were great. My family really connected with them. They made us feel comfortable in what is normally viewed as a cut throat experience. Two thumbs up to them both. Thank you.Hi there, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with Patricia and the team! Until the next time we meet, take care!
Recall + Oil Change
by XRT0007 on 08/30/2019Recall via software update and oil change Got in got out within an hour! Folks were helpful and quick getting me in and out!Hi, your comments keep us motivated and working hard for all our guests! We always strive to provide personable and excellent customer service. Thank you again for the review!
Great service
by JeepGuy on 08/28/2019Had a wonderful experience with Auto nation service department . From check in to check out not one single problem. Will definitely be coming back here for my service on all my vehicles. Will also recommend to friends and family!Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Derrick-salesman
by Ms. Mack on 07/05/2019Derrick was very inciteful, willing to help, put gas in the car, answered all questions that I asked, stated that if I have any concerns to please call him and was willing to go the extra mile to ensure I was buying the best car for my… money.Hi there, we're glad you had such a wonderful experience working with Derrick! Thank you so much for being one of our valued guests and we look forward to your next visit!
Michael
by Michael on 05/16/2019Excellent service and excellent customer serviceWe are so glad to see that you received excellent service during your visit. We pride ourselves in great customer service and will continue to provide you with a stellar experience.
Exceptional Service
by LGMTIII on 05/14/2019We stopped in unannounced with a unexpected problem in a somewhat rare vehicle (Chrysler Pacifica Hybrid Limited) and were back on the road, problem fixed, within three hours. If I could give this dealership 6 stars I would.Thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!
AutoNation Jeep Houston Texas
by NancyAP on 01/30/2019Didn't take as long as other purchases at car dealerships. Loved my sales rep, Derrick Randolph. Looked like the crew enjoys working together and that's nice to see.Overcharged
by Overcharged on 01/23/2019updated 01/30/2019Charged nearly $200 per/visit for diagnostic for 2 visits 14 days apartThanks for leaving us this response. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (877) 271-7494 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
New year, new Jeep
by ABurkett on 01/18/2019updated 01/25/2019Tony was incredibly helpful and welcoming! He had a huge knowledge base for all the product on the floor. Everyone at Autonation was incredibly kind. They truly made buying a new car easy and enjoyable.Robert Bonner
by bonnerboyz on 01/09/2019I am extremely disappointed with my overall buying experience. I saw my vehicle online, secured financing through my credit union, so I just needed to pick up my car. As a result of a defect with the car, I was promised that I would get 2… replacement keys(the only 1 provided doesn't work), the vehicle would be tinted, and the scratches on the console would be repaired. It is a week later, and I am still getting the run around. Also while completing my purchase, the finance manager told me that she could beat the extended warranty deal that was offered by my credit union, and she promised 4 years $50,000 miles Gold package, with a discounted $200 deductible instead of the $400, for $2900. I purchased the deal she offered me, then was told that she couldn't offer me what she sold to me, and I would have to wait for my refund. If I knew what I knew now, I would have steered clear of this dealership and the false promises that were told to me.Hello, thank you for taking the time to leave us feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (877) 271-7494 to discuss ways we can work towards resolving any issues to your satisfaction. We look forward to hearing from you soon.
Recall fix
by LALALAL on 12/20/2018Jeep breaks all fixed, excellent shuttle service.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi Zoraida, we are pleased to hear you had such a positive experience with us! Feel free to stop by if you ever need any more help.
by Serenity Gibson on 03/03/2025