Customer Reviews of AutoNation Chrysler Dodge Jeep Ram Houston
Review type:
I now own my dream vehicle!
I now own my dream vehicle!
by Zoraida on 02/28/2025The weather could not be more lousy, it was cold and drizzly. It certainly did not make for a fantastic time to go car shopping. However, when my husband and I showed up to the dealership, we certainly did not notice. Our sales guy was… Darius Edwards, and he did not skip a beat. He quickly pulled up the vehicle we were there to see under a covered area. He explained the features of the Jeep Grand Cherokee L that we test drove. He also did an excellent job of breaking down the cost of the car. We appreciated his straightforward approach and expertise. We had an equally great experience with the finance team. I am now the proud owner of my dream vehicle, and this dealership made this possible. Did I mention my husband and I closed this deal well under MSRP including great coverage from the financing group? Yes, yes we did! We are completely satisfied and look forward to many years with our Jeep Grand Cherokee L.Hi Zoraida, we are pleased to hear you had such a positive experience with us! Feel free to stop by if you ever need any more help.
Great Sales Experience
by DeeAndMalik on 01/04/2025Great Service all around! From the sales manager Mario, my sales man Alan and the Finance manager Alex, they were patient, considerate and professional throughout the entire process! They are an elite teamHi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
First Time Buyer
by Houston on 08/01/2024Called about a vehicle I was interested in. Within minutes I got 5 different people texting me about the vehicle .Alex was the first to call back so I went with Alex great personality. .made us feel very comfortable answered all our… questions. Answered our text right away Drove off in an awesome vehicle. Everyone there is very friendly and to top this place off ms. Lady rang the bell to congratulate us on the vehicle !!! We loved it ! Way to go !!!Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Awesome service and process!!!
by CFoster on 02/08/2024I purchased a 2023 Jeep Renegade from AutoNation CDJR Houston and this was by far a great process! This is my 3rd vehicle from them so I felt comfortable returning because each time, I’ve been treated very kindly. Duy, Mario, and Daniel… were awesome!!! They made the process so straightforward and simple. I was originally in the market for a used Wrangler but I opted for a newer model renegade so my trade in for my 19’ renegade was quick! They were all patient and made sure I was totally happy with my purchase and sought out for me to get the best deal! I’ve had my New baby almost a month and I’m still in love! Thanks again guys!Hi, we are very happy to have provided you with such a positive experience! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Martin Cotten
by Martin C on 02/02/2024I searched for a vehicle with the best price from Vermont to Texas. I found what I was looking for with AutoNation in Houston, Texas. Little did I know I was also finding the best dealership in the country. I purchased the vehicle long… distance and when I arrived everything was 100% the way they said it would be. I would recommend AutoNation Chrysler ram to anyone.Hello Martin, it means so much to us that you chose our dealership! We appreciate your recommendation of AutoNation Chrysler Dodge Jeep RAM Houston and we hope to be of service again in the future.
The Only Jeep Dealership to Purchase from
by Jeep driver on 01/12/2024Top notch salespeople who are extremely honest, willing to do what is needed to make sure everything goes smoothly.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Best Auto Buying Experience Ever!
by Lisa on 12/28/2023This was the easiest time I have had purchasing a vehicle. Fernando was very nice and very down to earth. The offer I made on a Ram 1500 Laramie, which was below MSRP, was accepted in short order. The entire experience was very pleasant… and not at all stressful. AutoNation rocks!Hi Lisa, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
New Truck
by Williams on 12/02/2023My salesman was Kieth and he did an excellent job. I had some issues with the detailing and Kieth got everything taken care of for me! Over all experience was great.Hi Williams, we're happy you found our staff to be so supportive during your experience here at AutoNation Chrysler Dodge Jeep RAM Houston. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Kevin
by Joseph R. on 12/01/2023The first mechanic wasn't very efficient. The brake manager was very good. His service was excellent.Hi Joseph, we appreciate your feedback! Please don't hesitate to reach out to us if there's anything more we can do!
Ms.
by Donna White on 11/30/2023Robin was my repersentive and as usual she was very respectful, helpful and informative.Hello Donna, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Awesome!
by Ram 1500 on 11/24/2023Worked quick to make a deal. Thank you!Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Good oil change service
by Gmercado on 11/23/2023The process was fast a good.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
P V Baker for Amanda Rodgers
by P V Baker on 11/21/2023Melissa was a very great representative. She was very informative and quite timely. I would say. From start to completion I was well aware of what was going on with my vehicle and when it was done.Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please don't hesitate to reach out!
Average at Best
by JeepOwner on 11/20/2023I came to the dealership for recall work and to address warranty issues. They worked me into the schedule quicker than other local Jeep dealers, but they weren’t able to secure a loaner/rental as promised. When I picked up the car, one of… the issues hadn’t been addressed. I was able to quickly show the advisor, and she said she would re-open the ticket and schedule me to come back when they had a loaner available. The next week, I called to follow up. I was told I’d hear back within 24 hours. That was one week ago, and I’ve yet to hear anything. Overall, their level of service and follow-through leaves something to be desired.Hi, we are deeply disappointed by your experience at AutoNation Chrysler Dodge Jeep RAM Houston. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (713) 489-7825 -- we hope to hear from you soon.
Service
by Shenyse on 11/19/20231. I brought my vehicle in prior to going out of b2b for the concerns. 2. I called THE DAY BEFORE to ensure that I would be covered 3. I arrive 2 days or so after my B2b ran out due to scheduling and all of a sudden there’s no record of… prior times I brought the vehicle in & im not covered even tho I call THE DAY before to ensure this very same information!Hi, we are deeply disappointed by your experience at AutoNation Chrysler Dodge Jeep RAM Houston. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (713) 489-7825 to discuss what we can do to help.
My Experience
by Kirkland on 11/14/2023I received prompt and quality service.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Love this Dealership
by Charles on 11/02/2023We have bought at least 5 vehicles from this location. We currently live in Baytown and we still make the trip to Houston to get our vehicles serviced! Excellent service beautiful people!Hi Charles, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
The man is Juan
by Towana Bailey on 10/31/2023Jaun in the service department is the man. He always make sure I’m in and out. I have never been disappointed when leaving with my car. Thank youHi Towana, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Great Customer Service
by Abbasi MD on 10/16/2023I dropped my car for diagnostic/service at AutoNation located in South Loop in Houston. The service department did an outstanding job taking care of all my needs, communicating with me every step, kept the proposed timeline, assisted me… with a loaner car when rental car company fail to do so. Kevin was the gentleman who helped me and all I can say he was extremely helpful, very knowledgable and professional. He certainly went above and beyond.Hi Abbasi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Custom Care and Custom Support
by Moe on 09/29/2023Juan provided top notch service for both of my Vehicles. Even though I came in at the last minute with my Truck; he ensured servicing and provided an appointment for my Jeep the following morning. Such actions are the epitome of customer… always. Thank you!Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Outstanding Customer Service
by Matt Hilton on 09/25/2023I had an excellent experience with this car dealership! They went above and beyond to make my service visit convenient and hassle-free. Not only did they drive me back to my car after dropping it off for service. I had a very positive… experience with the driver, who was both friendly and helpful. One employee, Melissa, even went the extra mile by communicating with me on her day off to ensure everything went smoothly. That level of dedication and customer service is truly commendable. I highly recommend this dealership for its outstanding service and exceptional staff. Thank you for making my experience so pleasant!Hi Matt, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi Zoraida, we are pleased to hear you had such a positive experience with us! Feel free to stop by if you ever need any more help.
by Serenity Gibson on 03/03/2025