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Customer Reviews of AutoNation Chrysler Dodge Jeep Ram Houston

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142 reviews
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  • I now own my dream vehicle!

    5 out of 5 starsby Zoraida on 02/28/2025

    The weather could not be more lousy, it was cold and drizzly. It certainly did not make for a fantastic time to go car shopping. However, when my husband and I showed up to the dealership, we certainly did not notice. Our sales guy was Darius Edwards, and he did not skip a beat. He quickly pulled up the vehicle we were there to see under a covered area. He explained the features of the Jeep Grand Cherokee L that we test drove. He also did an excellent job of breaking down the cost of the car. We appreciated his straightforward approach and expertise. We had an equally great experience with the finance team. I am now the proud owner of my dream vehicle, and this dealership made this possible. Did I mention my husband and I closed this deal well under MSRP including great coverage from the financing group? Yes, yes we did! We are completely satisfied and look forward to many years with our Jeep Grand Cherokee L.
    • Hi Zoraida, we are pleased to hear you had such a positive experience with us! Feel free to stop by if you ever need any more help.

      by Serenity Gibson on 03/03/2025

  • Great Sales Experience

    5 out of 5 starsby DeeAndMalik on 01/04/2025

    Great Service all around! From the sales manager Mario, my sales man Alan and the Finance manager Alex, they were patient, considerate and professional throughout the entire process! They are an elite team
    • Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

      by Mia Terrence on 01/07/2025

  • First Time Buyer

    5 out of 5 starsby Houston on 08/01/2024

    Called about a vehicle I was interested in. Within minutes I got 5 different people texting me about the vehicle .Alex was the first to call back so I went with Alex great personality. .made us feel very comfortable answered all our questions. Answered our text right away Drove off in an awesome vehicle. Everyone there is very friendly and to top this place off ms. Lady rang the bell to congratulate us on the vehicle !!! We loved it ! Way to go !!!
    • Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

      by Sandy Karon on 08/02/2024

  • Awesome service and process!!!

    5 out of 5 starsby CFoster on 02/08/2024

    I purchased a 2023 Jeep Renegade from AutoNation CDJR Houston and this was by far a great process! This is my 3rd vehicle from them so I felt comfortable returning because each time, I’ve been treated very kindly. Duy, Mario, and Daniel were awesome!!! They made the process so straightforward and simple. I was originally in the market for a used Wrangler but I opted for a newer model renegade so my trade in for my 19’ renegade was quick! They were all patient and made sure I was totally happy with my purchase and sought out for me to get the best deal! I’ve had my New baby almost a month and I’m still in love! Thanks again guys!
    • Hi, we are very happy to have provided you with such a positive experience! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

      by Gary Moore on 02/10/2024

  • Martin Cotten

    5 out of 5 starsby Martin C on 02/02/2024

    I searched for a vehicle with the best price from Vermont to Texas. I found what I was looking for with AutoNation in Houston, Texas. Little did I know I was also finding the best dealership in the country. I purchased the vehicle long distance and when I arrived everything was 100% the way they said it would be. I would recommend AutoNation Chrysler ram to anyone.
    • Hello Martin, it means so much to us that you chose our dealership! We appreciate your recommendation of AutoNation Chrysler Dodge Jeep RAM Houston and we hope to be of service again in the future.

      by Stephanie Mavis on 02/06/2024

  • The Only Jeep Dealership to Purchase from

    5 out of 5 starsby Jeep driver on 01/12/2024

    Top notch salespeople who are extremely honest, willing to do what is needed to make sure everything goes smoothly.
    • Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

      by Sue Tilly on 01/15/2024

  • Best Auto Buying Experience Ever!

    5 out of 5 starsby Lisa on 12/28/2023

    This was the easiest time I have had purchasing a vehicle. Fernando was very nice and very down to earth. The offer I made on a Ram 1500 Laramie, which was below MSRP, was accepted in short order. The entire experience was very pleasant and not at all stressful. AutoNation rocks!
    • Hi Lisa, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

      by Andrew Newton on 01/04/2024

  • New Truck

    5 out of 5 starsby Williams on 12/02/2023

    My salesman was Kieth and he did an excellent job. I had some issues with the detailing and Kieth got everything taken care of for me! Over all experience was great.
    • Hi Williams, we're happy you found our staff to be so supportive during your experience here at AutoNation Chrysler Dodge Jeep RAM Houston. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

      by Nora Sutter on 12/07/2023

  • Kevin

    5 out of 5 starsby Joseph R. on 12/01/2023

    The first mechanic wasn't very efficient. The brake manager was very good. His service was excellent.
    • Hi Joseph, we appreciate your feedback! Please don't hesitate to reach out to us if there's anything more we can do!

      by Nora Sutter on 12/04/2023

  • Ms.

    5 out of 5 starsby Donna White on 11/30/2023

    Robin was my repersentive and as usual she was very respectful, helpful and informative.
    • Hello Donna, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

      by Neil Snied on 12/03/2023

  • Awesome!

    5 out of 5 starsby Ram 1500 on 11/24/2023

    Worked quick to make a deal. Thank you!
    • Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

      by Gabi Porter on 11/28/2023

  • Good oil change service

    5 out of 5 starsby Gmercado on 11/23/2023

    The process was fast a good.
    • Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

      by Shelly Rose on 11/24/2023

  • P V Baker for Amanda Rodgers

    4 out of 5 starsby P V Baker on 11/21/2023

    Melissa was a very great representative. She was very informative and quite timely. I would say. From start to completion I was well aware of what was going on with my vehicle and when it was done.
    • Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please don't hesitate to reach out!

      by Gabi Porter on 11/22/2023

  • Average at Best

    3 out of 5 starsby JeepOwner on 11/20/2023

    I came to the dealership for recall work and to address warranty issues. They worked me into the schedule quicker than other local Jeep dealers, but they weren’t able to secure a loaner/rental as promised. When I picked up the car, one of the issues hadn’t been addressed. I was able to quickly show the advisor, and she said she would re-open the ticket and schedule me to come back when they had a loaner available. The next week, I called to follow up. I was told I’d hear back within 24 hours. That was one week ago, and I’ve yet to hear anything. Overall, their level of service and follow-through leaves something to be desired.
    • Hi, we are deeply disappointed by your experience at AutoNation Chrysler Dodge Jeep RAM Houston. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (713) 489-7825 -- we hope to hear from you soon.

      by Piper Yost on 11/21/2023

  • Service

    1 out of 5 starsby Shenyse on 11/19/2023

    1. I brought my vehicle in prior to going out of b2b for the concerns. 2. I called THE DAY BEFORE to ensure that I would be covered 3. I arrive 2 days or so after my B2b ran out due to scheduling and all of a sudden there’s no record of prior times I brought the vehicle in & im not covered even tho I call THE DAY before to ensure this very same information!
    • Hi, we are deeply disappointed by your experience at AutoNation Chrysler Dodge Jeep RAM Houston. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (713) 489-7825 to discuss what we can do to help.

      by Nancy Gorge on 11/20/2023

  • My Experience

    4 out of 5 starsby Kirkland on 11/14/2023

    I received prompt and quality service.
    • Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

      by Sue Tilly on 11/16/2023

  • Love this Dealership

    5 out of 5 starsby Charles on 11/02/2023

    We have bought at least 5 vehicles from this location. We currently live in Baytown and we still make the trip to Houston to get our vehicles serviced! Excellent service beautiful people!
    • Hi Charles, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

      by Andrew Newton on 11/05/2023

  • The man is Juan

    5 out of 5 starsby Towana Bailey on 10/31/2023

    Jaun in the service department is the man. He always make sure I’m in and out. I have never been disappointed when leaving with my car. Thank you
    • Hi Towana, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

      by Nancy Gorge on 11/02/2023

  • Great Customer Service

    5 out of 5 starsby Abbasi MD on 10/16/2023

    I dropped my car for diagnostic/service at AutoNation located in South Loop in Houston. The service department did an outstanding job taking care of all my needs, communicating with me every step, kept the proposed timeline, assisted me with a loaner car when rental car company fail to do so. Kevin was the gentleman who helped me and all I can say he was extremely helpful, very knowledgable and professional. He certainly went above and beyond.
    • Hi Abbasi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

      by Stephanie Mavis on 10/19/2023

  • Custom Care and Custom Support

    5 out of 5 starsby Moe on 09/29/2023

    Juan provided top notch service for both of my Vehicles. Even though I came in at the last minute with my Truck; he ensured servicing and provided an appointment for my Jeep the following morning. Such actions are the epitome of customer always. Thank you!
    • Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

      by Shelly Rose on 10/03/2023

  • Outstanding Customer Service

    5 out of 5 starsby Matt Hilton on 09/25/2023

    I had an excellent experience with this car dealership! They went above and beyond to make my service visit convenient and hassle-free. Not only did they drive me back to my car after dropping it off for service. I had a very positive experience with the driver, who was both friendly and helpful. One employee, Melissa, even went the extra mile by communicating with me on her day off to ensure everything went smoothly. That level of dedication and customer service is truly commendable. I highly recommend this dealership for its outstanding service and exceptional staff. Thank you for making my experience so pleasant!
    • Hi Matt, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

      by Kiara Dou on 09/28/2023


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About our dealership

We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!

*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.

What sets us apart
Through DRV PNK, we continue to raise millions to support cancer research and treatment. Every AutoNation Pink Plate on the road helps put our fight against cancer on full display.
We offer a wide range of finance or lease programs with a menu that makes financing with us clear & simple.
We’ll buy your car and give you a check that you can deposit the same day. Get a certified offer for your vehicle, guaranteed for 7 days or 500 miles at any of our locations, even if you don’t buy a car from us.
We use an EPA-approved disinfectant to sanitize every vehicle we sell. Plus, we offer store-to-door-delivery for a safer shopping experience.
Our pre-owned vehicles are priced just right. Every 1Price Pre-Owned Vehicle is backed by a 5-day or 250-mile (whichever comes first) Money-Back Guarantee and a CARFAX™ Vehicle History Report.
Amenities
  • Complimentary Coffee
  • Complimentary WiFi