AutoNation Chrysler Dodge Jeep Ram Houston
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Not reimbursed for car rental
Written by 05/01/2021
onBe prepared when the service department makes a mistake when servicing your car be prepared to pay for your own rental. Even though they reimbursed me for having my car towed back to the dealership they should be responsible in reimbursing for the rental since it was a technician error since the dealership didn’t have any cars available. Not good business
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Trinity Miller on 05/03/2021
Dealer Response
Hi Kelvin, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (713) 489-7825 to discuss what we can do to help.
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