Skip to main content

AutoNation Chrysler Dodge Jeep Ram Houston


1515 S Loop W, Houston, TX 77054 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (14) No (0)
Service Rating
Recommend:
Yes (18) No (1)
Back to Sales Reviews

Dealership Sales Review

1 out of 5 starssales Rating
Robert Bonner
Written by bonnerboyz on 01/09/2019

I am extremely disappointed with my overall buying experience. I saw my vehicle online, secured financing through my credit union, so I just needed to pick up my car. As a result of a defect with the car, I was promised that I would get 2 replacement keys(the only 1 provided doesn't work), the vehicle would be tinted, and the scratches on the console would be repaired. It is a week later, and I am still getting the run around. Also while completing my purchase, the finance manager told me that she could beat the extended warranty deal that was offered by my credit union, and she promised 4 years $50,000 miles Gold package, with a discounted $200 deductible instead of the $400, for $2900. I purchased the deal she offered me, then was told that she couldn't offer me what she sold to me, and I would have to wait for my refund. If I knew what I knew now, I would have steered clear of this dealership and the false promises that were told to me.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

Add a Comment

Only letters, numbers, and spaces will be accepted.

Character limit: 30
Character limit: 7500
Please review your comments carefully before submitting. Once submitted, they cannot be deleted or changed. All reviews and comments to Edmunds are subject to the terms of our Visitor Agreement.

Showing 1 comment
Sort by:
autonation on 01/17/2019
Dealer Response
Hello, thank you for taking the time to leave us feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (877) 271-7494 to discuss ways we can work towards resolving any issues to your satisfaction. We look forward to hearing from you soon.
Report