Customer Reviews of AutoNation Chrysler Dodge Jeep Ram Houston
Review type:
I now own my dream vehicle!
by Zoraida on 02/28/2025
The weather could not be more lousy, it was cold and drizzly. It certainly did not make for a fantastic time to go car shopping. However, when my husband and I showed up to the dealership, we certainly did not notice. Our sales guy was… Darius Edwards, and he did not skip a beat. He quickly pulled up the vehicle we were there to see under a covered area. He explained the features of the Jeep Grand Cherokee L that we test drove. He also did an excellent job of breaking down the cost of the car. We appreciated his straightforward approach and expertise. We had an equally great experience with the finance team. I am now the proud owner of my dream vehicle, and this dealership made this possible. Did I mention my husband and I closed this deal well under MSRP including great coverage from the financing group? Yes, yes we did! We are completely satisfied and look forward to many years with our Jeep Grand Cherokee L.
142 reviews
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Excellent Salesman & Loving my new 2019 Dodge Durango
by Shawn Wilson on 12/06/2018My name is Shawn Wilson. The car salesman who sold me my new 2019 Dodge Durango was great!! I had just left another dealership and the salesman was not helpful at all. I liked the idea that he greeted us before even entering the… dealership. He asked me what I was looking for. He addressed all of my questions and concerns. He was really knowledgeable and was never misleading. It is good to know there are still honest car salesman still wrong.Jeep sales
by Pattyrod on 11/29/2018updated 12/06/2018Great place. Staff were friendly and attended every requestPurchased a Car
by Chris Adams on 11/23/2018updated 11/30/2018My experience with this Dealership was a good one They really took care of me And got in the vehicle I wanted Thank you Chris Adams and AutoNationState Inspection -quick and easy
by Riddlerspawn on 11/15/2018The Shop Foreman took my truck back and within 10 minutes had completed the state inspection. He was so helpful and nice!! Great guy!!Recall repairs
by Dodging on 08/20/2018Took care of the repairs and were friendly and helpful about it.Thank you for your kind words and review. We always strive to provide personable and excellent customer service.
Oil change
by Shea ware on 08/11/2018updated 08/21/2018Mr. Tim in the service department was excellent very helpful really appreciated his kindness and great customer serviceThank you for sharing your response to our staff's outstanding customer service! If you ever need any more help, please give us a call!
Factory Recall Service
by Nicholas on 08/08/2018Preformed service in a prompt, courteous, and professional manner. Work completed to my satisfaction.A. Carvajal
by Jerry car on 07/10/2018Painless, quick and easyGood Service
by RR76235 on 07/02/2018Tim Ball was an extraordinarily friendly and helpful service representative. All of my issues were explained to me and they were fixed in a timely manner.Chrysler 200
by johnny526 on 05/02/2018updated 05/22/2018I’ve been stressed out with my car situation... it was towed and the tow truck driver broke the gear shift inside. I’ve been in a battle back and forth with a few companies that could accommodate me. Though i paid for the service, while my… claim is pending, the service at auto nation took stress off of me. Brandon kept me updated each step of the way with my car, as well as heard me out and faxed over documents to help my claim. He also stayed a couple minutes after close to so that i could pick up my car after work.Ram 1500 - great purchase
by Julioron on 03/27/2018updated 04/05/2018Excellent service and attention during the car selection and buying process. greatly recommended!!2018 Jeep Wrangler JK
by Signamor on 03/16/2018Excellent sales professionals at this dealership. Will do what it takes to earn your business. First dealer to call me with friendly invitation to visit them and view the Jeep after I submitted several inquiries all over Houston the night… before. Sure enough, I got there and told the General Manager what I needed to make the deal and he got me with his salesman and the deal got done. My compliments for Brian, Pedro, Edwin, and Jose.Changing sensor
by Guevara2017 on 07/24/2017updated 07/31/2017Associates were kind and very quick! My jeep was ready within the same day of dropping it off.Autonation
by SKEEMO9 on 03/15/2017updated 03/27/2017Great experience sales man Craig was great he helped me find what I wanted and help me get the best deal possible. Really get that welcome feelingMrs Jaelyn Ewing
by jaewing0927 on 12/13/2016updated 12/28/2016I had a great experience, My salesman Brian Jones was personable, concise, and heartfelt. He insured that all our needs were met. He stayed with us to the end. I recommend him to my family and friends.Great, no hassle and friendly
by texansfan101 on 11/19/2016updated 11/28/2016A friend and I were browsing for a car for myself. Actually had time to look around to see what the had to offer and I found a car I was interested in and it wasn't till then the dealer came out to see if I had any questions. He took his… time and answered my questions and actually had fun with the experience, Thanks Mr. WilliamsLoveMyDodge
by lovemydodge3 on 07/27/2016Went in to purchase a new Dodge Ram and had a great experience from the beginning. I was approached by Thomas Piña with great customer skills that educated me with the purchase and my decision on my new vehicle. He understood my needs and… litsen to what I had invisioned with my purchase. He has also made me feel comfortable by giving me his business card just in case I had any issues. So far everything is wonderful!!!Awesome buying experience!
by nana767 on 07/24/2016Our Sales agent Thomas Pina was extremely knowledgeable. He knew exactly what we were looking for and made our purchase a great experience.Outstanding customer service
by Jeeplover40 on 07/25/2016I want to just let everyone know that I purchased a Jeep from Thomas Pina in January of this year. Although it's been a few months I continue having communication with him.. He calls just to check and make sure the Jeep is still running… good!!He was a honest and a joy to work!! So go out and see him...Thank you for your positive review. We're happy to have been of service to you. Thank you for taking the time to share your feedback with us.
Best buying experience ever
by David201692 on 07/19/2016From the time we arrived until the time we drove away with our new truck, Brian and the others were fantastic. He was very helpful and personable. His knowledge made it easy to choose the truck we wanted. The financial part went smoothly… with Tory explaining everything clearly. We will be telling everyone we know to go there and see Brian when they are ready to buy.Great service, happy customer!
by CarlosDodge on 06/17/2016Jose Martinez was our sales person at Autonation in the Houston Branch. He was very professional, attentive, polite, and understood our needs. We did not feel rushed through the process; he showed us a few vehicles and took the time to… explain all the features (since a had a couple of cars in mind) He is very knowledgable of the vehicles on the lot and all features. The entire staff was friendly and attentive to us. We will definitely come back in future needs and recommend him to friends and family.
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About our dealership
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
What sets us apart
Through DRV PNK, we continue to raise millions to support cancer research and treatment. Every AutoNation Pink Plate on the road helps put our fight against cancer on full display.
We offer a wide range of finance or lease programs with a menu that makes financing with us clear & simple.
We’ll buy your car and give you a check that you can deposit the same day. Get a certified offer for your vehicle, guaranteed for 7 days or 500 miles at any of our locations, even if you don’t buy a car from us.
We use an EPA-approved disinfectant to sanitize every vehicle we sell. Plus, we offer store-to-door-delivery for a safer shopping experience.
Our pre-owned vehicles are priced just right. Every 1Price Pre-Owned Vehicle is backed by a 5-day or 250-mile (whichever comes first) Money-Back Guarantee and a CARFAX™ Vehicle History Report.
Amenities
- Complimentary Coffee
- Complimentary WiFi
Hi Zoraida, we are pleased to hear you had such a positive experience with us! Feel free to stop by if you ever need any more help.
by Serenity Gibson on 03/03/2025