Customer Reviews of AutoNation Chrysler Dodge Jeep Ram Houston
Review type:
I now own my dream vehicle!
Great Customer Service
by Sergio A. on 01/20/2023Great customer service! Service advisor Robin took the time to check vehicle warranties and advice me to take care of my vehicle issues. Technician took the time to inspect my vehicle and informed me the issues he found, also took the… time to perform an excellent service on my vehicle.Sergio, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Mr.
by P.zambrana on 01/19/2023I had a need with my vehicle and Service Advisor Juan Reyna assisted and had it taken care.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Juan, service advisor, is the best
by JJAchor on 01/16/2023Best service best communication we have ever had on any of our cars or at any dealership! Excellent job Juan!Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Service with a smile 😊
by Tommy B on 01/16/2023Robin has been working with me since I’ve joined the Ram brand family. It has been a pleasure working with AutoNation service team! Highly recommended!Hi, thank you for taking the time to share your feedback with us. We appreciate your recommendation of AutoNation Chrysler Dodge Jeep RAM Houston and we hope to be of service again in the future.
Correction of a recall on my vehicle
by KeriJeep on 01/15/2023My representative was very professional and got me in and out awesome customer service. He gets a 10 from me.Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Efficient service
by Marissa on 01/09/2023Very quick and efficient service with good customer service.Hi Marissa, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Ram 1500 air suspension repair
by Ram1500 on 12/30/2022Great customer service. Juan explained everything that was going to happen and I knew the total cost before I went to pick it up.Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Purchase of a 2015 Jaguar F-Type at Autonation in SOuth Houston
by Hansolo on 12/29/2022Fantastic experience with our salesman Franklin. Got the car we were looking for with no pressure sales and quick documentation. We were able to pick out our own customized warranty for a number of years based on what we thought was most… important to cover.Hello Hansolo! We are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Oil change and alignment
by wmissouria on 12/27/2022I was not pleased with the wait time. I had a set appointment. But, they told me that I need other things done. I agree to do so. But, sitting there for 2 1/2 hours was totally unnecessary.Hi, thank you for bringing this matter to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (713) 489-7825 to discuss what we can do to help.
Melissa in service
by Tephenie on 12/24/2022I came in for a oil change without an appointment and Melissa stop what she was doing,told me it may take up to 3 hours and I said fine I needed it and I didn't know when I will be getting off early again. I work in construction and I told… her I was going to get my SUV detailed afterwards and to my surprise she had the guys to detail my vehicle also! Thats was "AWESOME" and it save me some time!Hi, we are pleased to hear you had such a positive experience with us. Feel free to stop by if you ever need any more help.
Sal and Reggie are THE BEST!!!
by Troy on 09/18/2022Scheduled appointment to see a vehicle at Autonation Houston near NRG. Sal IS THE GUY!!! He made everything so simple. He worked with my schedule and made time to show us around. Decided to take the vehicle on the spot. Sal and Reggie are… the BEST!!! SO patient with all the questions i asked and stayed late to finalize paperwork. THANKS GUYS! We owe you lunchHi Troy, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!
Ram 2500 Lone Star edition
by Dan Hammock on 03/06/2022The 2500 sits like a heavy duty truck should: big and bold. Right de is a little bumpy but it comes with the territory. Getting 20 mpg while cruising at 65 mph. My salesman was Alan Savage and he did an outstanding job of getting in and… out as fast as possible.Hi Dan, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Terrible service experience
by Wrangler on 11/16/2021Please do not use this dealership to have work done on your vehicle. They held my car for almost 3 days to run a diagnostic report, to then have looked at something I didn’t ask them too and did not address the actual issue I came in for. I… told them I was coming to pick up my car and called again in the morning saying I was coming, when I arrive they say my car is disassembled. So, after an hour of waiting, they then try to charge me for the diagnostic test. I was treated very disrespectfully as a customer and was not faced with one person that wanted to try and make the experience turn around. Please save yourself the headache.RAM 1500 2021
by RAM 2021 on 10/06/2021My sales rep was David Albert. He did a fantastic job explaining the vehicle features..Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
First oil change on 2020 Scat Pack Wide Body Challenger
by HistoryMajor on 07/16/2021I called around 8:30 AM Thursday and spoke to Juan Reyna. I wanted to make sure that the maintenance warranty plan I purchased when I bought the car was on record and that it would be applicable to this first oil change at 5K miles. Juan… stated that it is/was and that he could fit me in at 9:45 AM that morning. I took that time slot and showed up on time. Through the whole event, Juan (and others there) was helpful, courteous, and friendly. I'd definitely recommend him and the service department, based on my recent experience.Hi, thank you for taking the time to let us know how we did. We hope you have a great day!
Think the price was high
by Chines20 on 06/28/2021To change a battery $300 plus was too muchHi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service Rep
by Brenda Johnson on 06/04/2021I brought my Jeep in due to a recall. Robin was very pleasant , as usual. She looked up the recall and said that it would be taken care of shortly. It was completed in less than an hour. The coffee was fresh and Perry Mason was… entertaining. Thank you for a pleasant visit.Hi Brenda, we're happy you found our staff to be so supportive during your experience here at AutoNation Chrysler Dodge Jeep RAM Houston. Please let us know if there is anything else we can do for you; we are more than happy to help!
Honest Dealership
by Karen on 06/03/2021I am so greatful to finally find an honest car dealership! There were no slimy salesman looking to slip in extra fees like I have experienced at other dealerships. The price and incentives matched the price online. I was delighted to find… staff sincerely working with me to get the best deal possible! Sherif Hanna was incredibly helpful and professional throughout the process. He patiently answered my many questions. The manager came and introduced himself to me and thanked me for my business. The finance department was amazing. They answered my questions and ensured that all of the discounts were applied and that I got what was promised.Karen, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Chrysler Dodge Jeep RAM Houston! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Great Service
by Jimbeaux on 05/28/2021I brought my Ram in for a 90K service, I had the Maintenance plan. Johnny greeted me and got me going quick and easy. I requested it be done by 1230. Even though a tune up was included, he worked with the technician and got it to me… right on time. Great guy. I highly recommend them!Hi, thank you for your kind review; we are happy to pass along your comments to Johnny here at AutoNation Chrysler Dodge Jeep RAM Houston! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Great Crew at Auto Nation. Team Work at it's best!!!
by Mike Wilson on 05/14/2021Everyone treat me very well. David and the other guys found me a great deal on a pre-owned Mazda6 2016. I love the automobile. I drove it off the lot no problems and immediately went over to tint place. Got tinted up. I'm rolling with no… problems. I strongly recommend Auto Nation 😅.Mike, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Chrysler Dodge Jeep RAM Houston! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Engine light service
by Jeepworld on 05/05/2021They were able to get my car in and service it for me the same day.Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi Zoraida, we are pleased to hear you had such a positive experience with us! Feel free to stop by if you ever need any more help.
by Serenity Gibson on 03/03/2025