AutoNation Chrysler Dodge Jeep Ram Houston
Dealership Service Review
This was my 3rd visit for an oil change through the maintenance package I purchased. I was told by the service advisor that my car was in "desperate need" of brake pads AND rotors. My car just turned to 26,000 miles. I was told this would cost over $1,000 and it's one of the things conveniently not covered under the PLATINUM extended service plan I purchased. I was shown a video of ONE side where the rotor did show some wear and someone off camera said there was NO brake material. However, none of this sounded right to me as the car was not making any sounds or driving differently indicating that my brakes were in a "desperate" state. I will not be back to AutoNation. I guess I'll just have to eat the cost of my maintenance and extended warranty packages. I sought TWO second opinions; one from another Jeep dealership and the other from an independent mechanic. I was told my brakes are FINE. In fact, I was told that brake jobs are required when the "score" is 3 or lower. Mine are at an 8. As far as the wear present on the one rotor that AutoNation filmed, one service tech I spoke with said this is normal, something that would occur from hitting a curb or somehting. I am angry, but I am disappointed more. My trust in AutoNation's service department is GONE. I thought we had passed the time when dealers tried to up-sell women simply because we don't "know better". But that's exactly what I feel happened to me. I see other reviews posted at the same time as mine and they have responses. Mine does not.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No