Customer Reviews of Advantage BMW Midtown
Review type:
Buyer
Professional service
by Rick W on 04/27/2022Excellent service. Personable as wellThank you for your kind words for our staff, we appreciate it! We thank you for your business and look forward to your next visit!
Service repair
by Judith D Muyvo on 04/26/2022Stan Martin my usual customer service rep as always does a very excellent professional assistance. Also kudos to all service department for the job well done. The video that the tech shows is a very informative and explain what needs to be… done.Thank you Judith for your kind words for Stan and our team! We are thrilled that you always have the best experience here with us! Thank you for your continued business and we look forward to your next visit!
During my visit to BMW Midtown service center, it is always enjoyable and their professionalism is par excellence
tire
by SW on 04/26/2022thanks for fitting me in on a quick turnThank you for being our customer, we appreciate your kind words!
Jonathan is great!
by M on 04/23/2022Everything I needed was taken care of by Jonathan- I didn’t have to worry about a thing.Thank you for your kind words for Jonathan, we appreciate it!
Excellent Service with Excellent Customer Service
by Patrick Peters on 04/23/2022My recent service visit to Advantage BMW Midtown was a delight from beginning to end. Stan Martin provided excellent customer service and communicated fully all aspects of my service needs. And, of course, the work of the service department… was excellent.Thank you. We're glad that you had an excellent experience with your recent service visit.
Excellent service start to finish!
by Barbara on 02/10/2022updated 04/25/2022Great service from ordering vehicle, consistent updates on timing and stellar service on pick up and taking the time to learn all the features and tricks. Highly recommend Al Lloyd at Advantage if you are looking for a new BMW.As Committed
by Houston Traveler on 04/22/2022Matt delivered as promised all the work we requested. No issues even though had to wait on a part. He kept us aware of what was going on and communicated effectively.Thank you for your kind words for Matt, we appreciate it!
Superb service
by Chuck on 04/22/2022Advisor went above and beyond to help me out in a timely fashion, 10/10!Thank you. We're glad that you had an excellent experience with your recent service visit.
I will never go back to Mercedes Benz!
by Ted on 04/21/2022I recently had my first scheduled service on my BMW. I generally dread service appointments for cars but this experience was so completely different from my previous experiences at Mercedes Benz and Range Rover and Cadillac over the years.… There was absolutely no wait. The advisor I was assigned (Stan) appeared immediately and got my car checked in and arranged a complimentary ride home before I could even raid the snack bar (free, by the way). I was sent a video of my car while the service was being performed and my car was ready EXACTLY when they told me it would be. THEN Stan sent me a text asking if I would like the car delivered to my house!!! My car arrived in my driveway several hours later and I could not be more pleased. I’ve never had an experience this easy, pleasant, and professional at any other dealership ever. I’m a fan for LIFE!Thank you for your thoughtful review, Ted. We're glad to hear you had such an outstanding experience working with Stan. Please let us know if we can ever assist you again in the future!
Rodrigo
by Rodrigo Zuniga Collazos on 04/20/2022Wonderful services, I’m very impressed, well done!!Thank you for being our customer, we appreciate your kind words!
Awesome service
by Chris Hensley on 04/20/2022My service rep took such great care of me while my car was being serviced! Stellar serviceThank you. We're glad that you had an excellent experience with your recent service visit.
Very good service
by John Preece on 04/20/2022Very good service by David. Communicated with me throughout the day. Car was ready as promised. Highly recommended.Thank you for your kind review of David, we appreciate your business, John!
Great Time-efficient Service!
by Storm KRW on 04/19/2022Great service!!!Thank you for being our customer, we appreciate your kind words!
Service April 16
by TW on 04/18/2022Great experience and great technology They send you videos of service rep reviewing the auto as it is up on the elevated service rack. Very professional team. Great experience all around.Thank you for your kind words for our staff, we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable experience! We thank you for your business and look forward to your next visit!
Happy customer!
by Happy Customer on 04/17/2022They are amazing at what they do and always treat you like family!Thank you for your kind words for our staff, we appreciate it! We thank you for your business and look forward to your next visit!
Wonderful
by Jordan on 04/17/2022Very detailedThank you for your recent visit and great recommendation.
Armando is the best
by D Lark on 04/16/2022Armando was diligent and attentive. Went the extra mile.Thank you for your kind words for Armando, we appreciate it!
Car Spa day
by Natia on 04/15/2022My car almost looks brand new again. I have a 2010 caddilac and they took care of her. They also were very helpful with informing me of up coming services need. They were transparent about prices and expectations even though I am not a BMW… owner. Stan was awesome!Thank you Natia for your kind words for Stan! We are so glad we were able to provide you with a great experience and exceed your expectations! Please let us know if there is anything else we can help you with. We look forward to your next visit!
State Inspection
by Angela on 04/15/2022The service advisor who worked with me today was helpful & friendly. He made me feel like I could trust him. As a woman, that’s one of the best compliments I can pay to someone at a car dealership. Thank you!Thank you Angela! We are glad our staff provided you with an enjoyable experience. We look forward to your business with us again!
Always exceptional Service!
by S Jones on 04/15/2022Eduardo is my service associate And always keeps me updated. Great Communication!Thank you for your kind words for Eduardo, we appreciate it! We are very happy to hear that we were able to provide you with great service visit!
Unexpected Maintenance
by Dana on 04/15/2022I purchased a BMW less than 90 days ago from Vroom. I hadn’t even driven the vehicle much because I travel for work a lot. I started having problems with the vehicle and made an appointment at BMW MIDTOWN. Although I had a warranty on my… truck they didn’t have rental reimbursement available for me. David, who was my service tech stepped right in and made sure I was taken care of. He got me a loaner vehicle the day after he found out about my warranty no covering a rental. He was very thorough and any questions I had he was available for answers. I appreciate his time and effort and professionalism. When my truck was ready I picked it up nice and clean……HE WASHED MY TRUCK! Although this was a totally unexpected maintenance issue, he made it easy. THANK YOU DAVID!Thank you Dana for your kind words for David! We are so glad we were able to provide you with a great experience and exceed your expectations! Please let us know if there is anything else we can help you with. We look forward to your next visit!
Your satisfaction is at the top of our short-list of goals. This is why our BMW dealership serving the Greater Houston area, carries new and used BMW models, as well as a quality selection of certified pre-owned BMW. Renowned for their design language, enduring quality and value, vehicles such as the 535i, 328i, X3, X5, and 528i are proven crowd pleasers.
What's more, our commitment to your satisfaction transcends the day you sign for your car loan or BMW lease. Take our service center, for example. Known for consistent, do-it-right-the-first-time service, it's here for all of your routine maintenance and car repair needs.
What do you say, isn't it time you put yourself first?
If you answer yes, come to Advantage BMW Midtown for all of your automotive needs. You'll quickly see that we aim to please.
- Complimentary Loaner Cars
- Complimentary Drinks
- Instant Financing
- Complimentary Coffee
- Shuttle Service
- English
- Italian
- French
- Arabic
It's wonderful to hear that you had such a positive experience with Advantage BMW Midtown and that you found our service to be the best you've ever encountered. Professional, respectful, and five-star customer service is certainly a testament to our commitment to customer satisfaction. Enjoy your new BMW, and thank you for sharing your positive experience!
by Sara Thurston on 10/25/2023