Advantage BMW Midtown
Dealership Service Review
I recently had my first scheduled service on my BMW. I generally dread service appointments for cars but this experience was so completely different from my previous experiences at Mercedes Benz and Range Rover and Cadillac over the years. There was absolutely no wait. The advisor I was assigned (Stan) appeared immediately and got my car checked in and arranged a complimentary ride home before I could even raid the snack bar (free, by the way). I was sent a video of my car while the service was being performed and my car was ready EXACTLY when they told me it would be. THEN Stan sent me a text asking if I would like the car delivered to my house!!! My car arrived in my driveway several hours later and I could not be more pleased. I’ve never had an experience this easy, pleasant, and professional at any other dealership ever. I’m a fan for LIFE!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes