Freeman Buick GMC
Customer Reviews of Freeman Buick GMC
Review type:
Freeman GMC Buick Service Dept.
by Thomas M. on 12/11/2024Brett did a fantastic job getting my truck repaired and utilized my extended warranty to pay for most of it.Oil change
by Kathy D. on 09/30/2024Mike in the service department was quite the professional . Made me fully aware of what was going on at all time. I couldn’t have been treated better! Christi Sawyer from sales came over to the waiting area just to say hi! Such a wonderful… dealership!Thank you, Kathy! We truly appreciate your kind words about your experience at Freeman Buick GMC. It’s great to hear that Mike in our service department provided you with excellent service and that Christi took the time to connect with you. We strive to create a welcoming atmosphere for all our customers. We look forward to seeing you again soon! Sincerely, Freeman Buick GMC Team
Upset
by Aggravated on 08/18/2024Bought a 2024 GMC Sierra on August 9th. Steering was feeling funny by the 12th. I scheduled an appointment for the 14th at 7am since I work for a living. At 9am I had not received an update, so I went to the front desk. After secretary… fumbles for 10 minutes trying to find me in the system and locate my service rep he appears. He proceeds to tell me they will need my truck the rest of the day and potentially the following, which is somewhat understandable. The problem is I purchased this truck on the 9th because my other truck was stolen in Houston on the 4th. We were moving our daughter to Texas Tech on the 15th and needed our truck. I told the service rep that I needed a truck and he offers me a hummer. What am I going to haul in a hummer. I told the service tech I was not happy and that I would take my truck back until we could schedule appointment. He called later that day and we scheduled to drop off my truck on the 16th first thing in the morning. He then proceeds to tell me I would need to find my own transportation as they did not have anything for me to drive. I had a come to Jesus moment with this Rep and said this is unacceptable. I have bought 4 vehicles in the last 2 years and your going to treat me like this? NOPE!!! After going off and calling my sales rep who has been great. I get a call back from service rep saying they miraculously found a vehicle for me to drive. Service work was completed on the 16th as promised and truck is currently operating correctly.Thank you for sharing your experience with us. We understand your frustration, especially given the circumstances surrounding your purchase of the 2024 GMC Sierra. It's great to hear that your truck is now operating correctly, but we genuinely appreciate your feedback regarding the service communication and vehicle availability. Your satisfaction is important to us, and we take your concerns seriously. Please feel free to reach out to us directly if there's anything more we can do to assist you in the future. Thank you for choosing Freeman Buick GMC, and we hope to serve you better next time! Sincerely, Freeman Buick GMC Team
Won’t honor Warranty on a 2024 Terrain
by USMC 24 on 07/21/2024I bought my 2024 Terrain from Freemen GMC in January of ‘24. It was used as a demo and had 4k miles on it. Here in Texas we had MAJOR storms that cause the small magnify circle mirror on the driver side to bubble and be dull. To it to… Freeman Service in early June, where the service advisor told me they would fix it. However they needed to order the part. 2 weeks later I got a call that the parts were in. I asked my son to take it in as I had work. This is when the refused to replace/repair the mirror claiming it was “after market”. I had images that they were there when I bought it. I was informed someone did it when they had it as a demo and wouldn’t repair/replace it.Thank you for sharing your experience with us regarding your 2024 Terrain. We appreciate you bringing this to our attention. Please contact us directly so we can further understand the situation and work towards a resolution. We value your feedback and your business. Thank you. Sincerely, Freeman Buick GMC Team
Thank you for responding. Who am I asking for when I call the dealership? I spoke with my service advisor, the service manager refused to answer my call, and my salesman tried to help. So who do I contact?
Service Review
by Mark_Estep10 on 04/14/2017The service was excellent, I was there less than 2 hours for a full service. It was great as usual.Outstanding Service
by E_Bates on 06/29/2016The service department handled my repairs professionally. My vehicle was returned washed and cleaned. The problem I was having was corrected to my satisfaction. I have never had a problem that was not addressed promptly by this dealership.Online appointment scheduling doesn't work
by TXMikey on 04/14/2015updated 04/25/2015The service dept was very quick and efficient with the actual work. Unfortunately, the appointment process was not. I made an online apt request on Tuesday in response to an email received from you. I received no response by Friday to… confirm the appointment, and had to call the dealership to confirm. When I spoke with the service writer, he had received the request but had not sent any confirmation. This is the 3rd time I've tried to make an online appointment, and have not received responses or confirmations on any of them.Oil Change
by Marci_G on 03/26/2015Shawn was a wonderful service representative. He always goes above and beyond the mark to make sure we are satisfy. Thank you Shawn!!Freeman Buick
by DeeHolla on 02/19/2015updated 03/05/2015As usual Ray is great! He knows the issues with my car and helps me deal with them. One suggestion, add check battery cables to the normal maintenance check or even at oil changes. If the battery was located in the engine then someone… would have seen the cables starting to corrode rather then being under the seat and no one checks. As a result the battery cables corrode and the car is rendered useless when the corrosion cuts the power from the battery.Great job, please don't push unneeded services!
by FrogFan on 01/28/2015updated 02/09/2015I needed scheduled service -- oil and filter, tire rotation, and cabin filter. Services were performed while I waited and my car was ready in less than 1.5 hours. Excellent! The one thing I didn't like was that the service writer… recommended a front-end alignment and one other item that would have cost me almost $200! I wish your folks would not do that. He didn't push hard, and I had the sense to say "no", but I wish I didn't have to. A car with 22K miles should not need a wheel alignment -- that's why the manual doesn't call for one!Twenty thousand mile service
by CharlesJewett on 01/27/2015updated 02/09/2015Work was finished quickly. My only complaint is that I left the dealership after requesting a call when the work was done, but the call never came.A1 sales, service, & body shop
by bk1913 on 01/12/2015Service was great & the body shop was also. A great BIG THANK YOU to Josh Lamb. He was FANTASTIC during the entire process.We really appreciate you taking the time to leave a review about your experience at our Auto Body Shop. We're glad to hear that you felt the Josh and our team went above and beyond to help out with your vehicle needs. Thank you again for your continued business. Sincerely, Victory Buick GMC team
Very friendly folk
by frank1212 on 01/07/2015Very friendly folk (but I do miss the fresh fruit that you had on top of the refer in the Waiting Room)We appreciate your marvelous feedback, Frank. It is our commitment to ensure quality customer care by providing comfortable facilities as well as friendly and professional service to our guests. Please come see us for any future needs! Thanks again. Sincerely, Victory Buick GMC team
2007 Buick LaCrosse
by history_diva on 12/19/2014I've been bringing my 2007 Buick LaCrosse to Freeman for the last seven years and have had great service each time.Shawn Anderson of Grapevine Buick Freeman tops in customer service skills
by orioles_1 on 11/13/2014updated 12/08/2014I now ask for Shawn Anderson who is the best in my 40 years of working with Auto departments in the states of New York and Texas. Hands down his customer service skills are on another level even above excellent. If you could rank him on… a scale of one to ten he gets an eleven.Outstanding
by Frank1212 on 11/17/2014It's always a pleasure to take our cars to Freeman Buick GMC. Folk are friendly and the work is excellent: A+ !!Always satisfied.
by Mark_99 on 11/05/2014I am always very satisfied with Freeman Buick GMC service. Shawn Anderson, the service consultant who I always try to work with is great at what he does.Freeman Grapevine
by KFacio on 10/28/2014Mark Gremminger is awesome!!! A very friendly and helpful gentleman. Mark always returns calls timely and keeps us updated on progress of services while car is at his facility. One of the best decisions we made when we selected him as our… Freeman Grapevine service contact when we purchased our new Buick LaCrosse in 2011!!Service
by VanT on 10/12/2014updated 10/27/2014Excellent service. Provided a loan car, called me as soon as truck was ready and told me to return loaner and pick up my vehicle at my convenience.Good car service from Freeman Buick GMC
by Mabes on 10/12/2014updated 10/27/2014My car needed new front brakes. My service rep is Mark Gremminger and he is a credit to your dealership. He is very knowledgeable, helpful, friendly and always does a great job of explaining what is to be done and he can answer all my… questions about the service to be done for my car. Also, I appreciate the van service you offer. The driver, Ben, is very pleasant to ride with and also very courteous and helpful. Yes, I would recommend your dealship to friends and familyPleased!
by Hwc on 10/10/2014updated 10/26/2014Mark is outstanding! He kept us apprised and was so pleasant and knowledgable. The cost was exactly want he told us. The technician came in several hours early to be sure our Yukon was ready on time. I wish I knew his name!
GMC Sierra 1500
GMC Acadia
GMC Sierra 2500HD
Thank you, Thomas! We're thrilled to hear that Brett did a fantastic job with your truck repair and that he was able to assist you in utilizing your extended warranty. At Freeman Buick GMC, we strive to provide great service and support. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, Freeman Buick GMC Team
by Freeman Buick GMC on 12/12/2024