Freeman Buick GMC

Bought a 2024 GMC Sierra on August 9th. Steering was feeling funny by the 12th. I scheduled an appointment for the 14th at 7am since I work for a living. At 9am I had not received an update, so I went to the front desk. After secretary fumbles for 10 minutes trying to find me in the system and locate my service rep he appears. He proceeds to tell me they will need my truck the rest of the day and potentially the following, which is somewhat understandable. The problem is I purchased this truck on the 9th because my other truck was stolen in Houston on the 4th. We were moving our daughter to Texas Tech on the 15th and needed our truck. I told the service rep that I needed a truck and he offers me a hummer. What am I going to haul in a hummer. I told the service tech I was not happy and that I would take my truck back until we could schedule appointment. He called later that day and we scheduled to drop off my truck on the 16th first thing in the morning. He then proceeds to tell me I would need to find my own transportation as they did not have anything for me to drive. I had a come to Jesus moment with this Rep and said this is unacceptable. I have bought 4 vehicles in the last 2 years and your going to treat me like this? NOPE!!! After going off and calling my sales rep who has been great. I get a call back from service rep saying they miraculously found a vehicle for me to drive. Service work was completed on the 16th as promised and truck is currently operating correctly.