Freeman Buick GMC
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Won’t honor Warranty on a 2024 Terrain
Written byon 07/21/2024
I bought my 2024 Terrain from Freemen GMC in January of ‘24. It was used as a demo and had 4k miles on it. Here in Texas we had MAJOR storms that cause the small magnify circle mirror on the driver side to bubble and be dull. To it to Freeman Service in early June, where the service advisor told me they would fix it. However they needed to order the part. 2 weeks later I got a call that the parts were in. I asked my son to take it in as I had work. This is when the refused to replace/repair the mirror claiming it was “after market”. I had images that they were there when I bought it. I was informed someone did it when they had it as a demo and wouldn’t repair/replace it.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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USMC 24 on 07/23/2024
Thank you for responding. Who am I asking for when I call the dealership? I spoke with my service advisor, the service manager refused to answer my call, and my salesman tried to help. So who do I contact?
ReportFreeman Buick GMC on 07/23/2024
Dealer Response
Thank you for sharing your experience with us regarding your 2024 Terrain. We appreciate you bringing this to our attention. Please contact us directly so we can further understand the situation and work towards a resolution. We value your feedback and your business. Thank you.
Sincerely,
Freeman Buick GMC Team
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