Freeman Buick GMC
Customer Reviews of Freeman Buick GMC
Review type:
Freeman GMC Treated me fair and great
Freeman GMC Treated me fair and great
by Bdub2025 on 05/17/2025Todd Dietel explained everything to us on both of the trucks I just looked at first day, didn’t test drive any because of time restraints. We came back next day and test drove a 2025 Sierra 1500 SLT 4WD just like the 2021 I had. Again Todd… was patient and explained all the new features on 2025 SLT and Denali we drove. Again we left and had planned on looking where I bought last time. Enjoyed our experience and trade numbers so well, we made an offer third day and came back and bought on 4th day. I’m 67 and have bought many cars for my family over the years. Totally best experience I’ve had and gave Todd and Freeman info to good friend about ready to try new GMC. Barry WThank you, Barry, for your kind words and for sharing your wonderful experience at Freeman Buick GMC! We're thrilled to hear that Todd provided you with valuable insights on the 2025 Sierra 1500 SLT and Denali and that you found the process so enjoyable. It’s fantastic to know that you felt supported throughout your journey. We greatly appreciate your trust in us and your referrals. We look forward to welcoming you and your friends back in the future! Enjoy your new truck! Sincerely, Freeman Buick GMC Team
Freeman GMC Buick Service Dept.
by Thomas M. on 12/11/2024Brett did a fantastic job getting my truck repaired and utilized my extended warranty to pay for most of it.Thank you, Thomas! We're thrilled to hear that Brett did a fantastic job with your truck repair and that he was able to assist you in utilizing your extended warranty. At Freeman Buick GMC, we strive to provide great service and support. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, Freeman Buick GMC Team
Oil change
by Kathy D. on 09/30/2024Mike in the service department was quite the professional . Made me fully aware of what was going on at all time. I couldn’t have been treated better! Christi Sawyer from sales came over to the waiting area just to say hi! Such a wonderful… dealership!Thank you, Kathy! We truly appreciate your kind words about your experience at Freeman Buick GMC. It’s great to hear that Mike in our service department provided you with excellent service and that Christi took the time to connect with you. We strive to create a welcoming atmosphere for all our customers. We look forward to seeing you again soon! Sincerely, Freeman Buick GMC Team
Upset
by Aggravated on 08/18/2024Bought a 2024 GMC Sierra on August 9th. Steering was feeling funny by the 12th. I scheduled an appointment for the 14th at 7am since I work for a living. At 9am I had not received an update, so I went to the front desk. After secretary… fumbles for 10 minutes trying to find me in the system and locate my service rep he appears. He proceeds to tell me they will need my truck the rest of the day and potentially the following, which is somewhat understandable. The problem is I purchased this truck on the 9th because my other truck was stolen in Houston on the 4th. We were moving our daughter to Texas Tech on the 15th and needed our truck. I told the service rep that I needed a truck and he offers me a hummer. What am I going to haul in a hummer. I told the service tech I was not happy and that I would take my truck back until we could schedule appointment. He called later that day and we scheduled to drop off my truck on the 16th first thing in the morning. He then proceeds to tell me I would need to find my own transportation as they did not have anything for me to drive. I had a come to Jesus moment with this Rep and said this is unacceptable. I have bought 4 vehicles in the last 2 years and your going to treat me like this? NOPE!!! After going off and calling my sales rep who has been great. I get a call back from service rep saying they miraculously found a vehicle for me to drive. Service work was completed on the 16th as promised and truck is currently operating correctly.Thank you for sharing your experience with us. We understand your frustration, especially given the circumstances surrounding your purchase of the 2024 GMC Sierra. It's great to hear that your truck is now operating correctly, but we genuinely appreciate your feedback regarding the service communication and vehicle availability. Your satisfaction is important to us, and we take your concerns seriously. Please feel free to reach out to us directly if there's anything more we can do to assist you in the future. Thank you for choosing Freeman Buick GMC, and we hope to serve you better next time! Sincerely, Freeman Buick GMC Team
Won’t honor Warranty on a 2024 Terrain
by USMC 24 on 07/21/2024I bought my 2024 Terrain from Freemen GMC in January of ‘24. It was used as a demo and had 4k miles on it. Here in Texas we had MAJOR storms that cause the small magnify circle mirror on the driver side to bubble and be dull. To it to… Freeman Service in early June, where the service advisor told me they would fix it. However they needed to order the part. 2 weeks later I got a call that the parts were in. I asked my son to take it in as I had work. This is when the refused to replace/repair the mirror claiming it was “after market”. I had images that they were there when I bought it. I was informed someone did it when they had it as a demo and wouldn’t repair/replace it.Thank you for sharing your experience with us regarding your 2024 Terrain. We appreciate you bringing this to our attention. Please contact us directly so we can further understand the situation and work towards a resolution. We value your feedback and your business. Thank you. Sincerely, Freeman Buick GMC Team
Thank you for responding. Who am I asking for when I call the dealership? I spoke with my service advisor, the service manager refused to answer my call, and my salesman tried to help. So who do I contact?
Customer service
by Paula T on 04/09/2024I highly recommend this dealership. Everyone from the receptionist to the parts guy went out of their way to assist me. Todd, my salesman went above and beyond to accommodate me.Thank you for the wonderful rating, Paula! We greatly appreciate your time with us and feel free to see us again if we can be of any assistance. Sincerely, Freeman Buick GMC Team
Happy with my experience.
by MonicaR on 03/08/2024I had a great experience at Freeman Buick. I was greeted immediately and Rick was incredibly helpful through the whole process. I’m quite happy with my new Buick.Thank you so much for taking the time to let us know how happy you are with your experience, Monica! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Freeman Buick GMC Team
Awesome Dealer!
by Peter G. on 01/17/2024Smooth transaction. Everything from sales to finance was great.Peter, we are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Freeman Buick GMC Team
Freeman is full of rockstars!
by Satisfied on 01/01/2024I spoke with both Rick and Edwin on the phone prior to coming in after having a negative experience at another dealership. When I arrived Edwin got right to work getting a value for my trade-in while I checked out the new Buick Encore GX… Sport Touring! Everything moved quickly after that. There were no games or gimmicks, no back and forth. Edwin gives you honest and straightforward numbers from the beginning to save everyone’s time. Once we settled on numbers, I moved to Susan’s office. She is also a rockstar! She quickly found financing for me and got the paperwork finalized. The dealership was extremely busy due to end of year sales but not once did I feel unimportant or like my wait was too long. I also had to bring my young daughter along and everyone was so sweet and accommodating with her. This was my first experience purchasing a vehicle all by myself and it couldn’t have gone better! My husband will be in the market for a truck before the year is over and we will definitely be back to Freeman!Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Freeman Buick GMC Team
My experience with FreemanBuick/GMC
by Vonceil on 04/08/2017updated 04/18/2017Cody Wildman, sales associate, assisted me three years ago to purchase a 2014 Acadia so I asked for him again because he treated me professionally and I felt comfortable with him. I appreciate his help. After many purchases with Freeman… it's my go-to dealer.Service Review
by Mark_Estep10 on 04/14/2017The service was excellent, I was there less than 2 hours for a full service. It was great as usual.Customer for Life !
by Amado33 on 04/05/2017The staff made me feel at home even though it was my first time there. I saw nothing but smiles!Vehicle purchase
by debugdoug on 11/01/2016They were very friendly and not pushy like a lot of dealerships. Very knowledgeable in the products which helped to pick the best vehicle for my needs.We Could Not Be More Pleased w/Freeman GMC
by charliez47 on 08/25/2016Rick Murray, of Freeman GMC sales department, was absolutely wonderful. He is THE main reason we decided to purchase/lease from Freeman. He had an assortment of vehicles for us to test drive and evaluate. We never felt pressured at all.… He was patient, accommodating, etc. throughout the entire process. We had a great buying experience. Once we made our decision, Rick sat with us in the vehicle as we learned some of the features, set up our On Star, etc. He and Freeman GMC are exceptional.Outstanding Service
by E_Bates on 06/29/2016The service department handled my repairs professionally. My vehicle was returned washed and cleaned. The problem I was having was corrected to my satisfaction. I have never had a problem that was not addressed promptly by this dealership.2016 Acadia / Denali
by yorkie6 on 06/08/2016Mark Taylor was fantastic in everything he did to help us make decisions with our vehicle,teaching us all the features and setting up the OnStar. Thanks MarkEasy to work with
by Tomrfry on 05/26/2016Easy to work with, everything clearly laid out, friendly peopleNo Hassle Purchase Experience
by Stacy_in_DFW on 03/09/2016Shone Alestock was our salesperson each time we have purchased at Freeman. This is the third vehicle we have purchased from Freeman. As long as we continue to purchase GMC and Buick vehicles we will return to this dealer. Each purchase… has been stress free and no hassle.It was a pleasure
by scammedoldfool on 03/01/2016It was the best car buying experience in my 50+ years of car buying. Rick Murray was a pleasure to do business with.Online appointment scheduling doesn't work
by TXMikey on 04/14/2015updated 04/25/2015The service dept was very quick and efficient with the actual work. Unfortunately, the appointment process was not. I made an online apt request on Tuesday in response to an email received from you. I received no response by Friday to… confirm the appointment, and had to call the dealership to confirm. When I spoke with the service writer, he had received the request but had not sent any confirmation. This is the 3rd time I've tried to make an online appointment, and have not received responses or confirmations on any of them.Oil Change
by Marci_G on 03/26/2015Shawn was a wonderful service representative. He always goes above and beyond the mark to make sure we are satisfy. Thank you Shawn!!
GMC Sierra 1500
GMC Acadia
GMC Sierra 2500HD
Thank you, Barry, for your kind words and for sharing your wonderful experience at Freeman Buick GMC! We're thrilled to hear that Todd provided you with valuable insights on the 2025 Sierra 1500 SLT and Denali and that you found the process so enjoyable. It’s fantastic to know that you felt supported throughout your journey. We greatly appreciate your trust in us and your referrals. We look forward to welcoming you and your friends back in the future! Enjoy your new truck! Sincerely, Freeman Buick GMC Team
by Freeman Buick GMC on 05/19/2025