Customer Reviews of Audi Grapevine
A Pleasant Buying Experience
byon 04/02/2024
Very good sales rep, helped us find exactly what we were looking for.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Best Audi dealership in DFW
byon 12/15/2023
Worked with Julian for our new Q4. Julian was very helpful with entire process and made our buying experience very smooth. I would recommend this dealership to my friends and family.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Job well done
byon 12/07/2023
Excellent service and communication.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Service Experience
byon 12/07/2023
I had some car trouble, and Audi made it as easy as possible to get towed, into a loaner, fixed up, and put back on the road. Major shout out to Kelvin for all he did to ensure a good experience!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
No Follow Up
byon 11/23/2023
My sales person was Luis. I contacted the dealership and he was the person the respond. The initial text messages were the last I heard from him. Someone else did the test drive, wrote up the paperwork, in his name, and excitedly congratulated my 18 year old in his car purchase. We had the car looked over by a different dealership and the found the oil pan was unsealed. I called and text Louis to see if they would make the repair. I’ve spoken to several people. Everyone pointed me back to him. He has yet to contact me and it’s been over a week. I’m disappointed in this experience and will not recommend him as a salesperson.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Real Pros
byon 11/17/2023
Took my Q5 in for a big job and Joel was a pleasure to work with!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Audie grapevine service department is awesome
byon 11/15/2023
Did an amazing job on getting my Audi back on the read after a flat over the weekend. I scheduled right away and dropped it off on Monday and they had the tire in stock . Car was done in 45 minutes
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Best car buying experience so far with Audi Grapevine
byon 11/15/2023
We had best car buying experience so far with Audi Grapevine. Nice people to talk to and share much info and answer any questions and excellent support being provided
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
There is no transparency
byon 11/10/2023
While sign of the package initially the manager said I had to pay only $30 extra on top of OTD(actual vehicle price is 44k). After three days I found that they charged 9k extra that is around $170 extra for every month. I got disappointed with this and planning to review my package subscriptions. Sales person Mr Jeremy helped me a lot. Thanks Jeremy.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
1 Comments
Wheel Repair
byon 11/10/2023
Chris Zamora and Bill did a fantastic job on the SQ5 wheel. Car looks fantastic
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Helped me with my tires.
byon 11/07/2023
Mark helped me with my 3rd party warranty by contacting them and getting me my new tires. He was very helpful and gave me his direct number if I had any questions. Would recommend Audi grapevine for any service need.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
R8 general service
byon 10/23/2023
Great tech. Took me through everything about the car to make sure it was on top of its maintenance
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent!
byon 09/29/2023
I got the best service experience. Joel was my service advisor and went above and beyond. Staying late just to finish my car and speaking with warranty over the phone for more than one hr.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Thorough Check of my Audi
byon 09/27/2023
I was very appreciative of the entire process. The service advisor was great, the shuttle drivers were professional, and the service tech was outstanding. They provided me with a video of what they checked and communicate throughout the video before doing any additional work. I was blown away. Fantastic service!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Joel/Chris
byon 09/21/2023
Timing belt repair and hard work trying to cooperate with warranty company outside of audi
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service
byon 09/13/2023
The folks at Grapvine were courteous and professional
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
GA
byon 08/26/2023
Prompt, Courteous and Professional-Excellent service!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service my TTS
byon 08/14/2023
Quick and professional. Just the way I like it! Joel Gogue was excellent in handling everything and keeping me informed.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Very poor buying experience at every stage.
byon 08/11/2023
Changed the terms of the lease without communicating to me at the very last minute. Delivered a car that was not washed/detailed. I would go to literally any other dealership in DFW than audi grapevine.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Always above and beyond
byon 08/07/2023
Hate taking my car to the shop but it is always such a pleasant experience at Audi Grapevine and the great service staff there.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
20K service
byon 08/03/2023
Grapevine did a great job taking care of my service. I also came in to have a break sensor repaired . They took care of it all. Although I would not use their car wash. The last few times they left my car dirty.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Helpful & Professional
byon 07/26/2023
Service representative Vernon Burns accepted me driving in without an appointment after purchasing a used Audi for my son. He spent time orienting me to the vehicle. Vernon was very knowledgeable and patient. The subsequent service and inspection was done in a timely and professional manner. It was an excellent experience and I highly recommend this dealer’s service department. Well done.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Audi Grapevine takes pride in our helpful staff and we will do everything to make your car buying experience the best you have ever had. We have helped many people from the communities of Grapevine, Arlington, Dallas and Fort Worth get into the Audi car of their dreams.
1 Comments