Customer Reviews of Audi Grapevine
Review type:
A Pleasant Buying Experience
New service on A6 Allroad
by NewA6Allroad on 06/06/2024Larry Tran in service helped answer my many questions on a newly purchased CPO A6 Allroad which I purchased out of state. He also got my windows tinted expeditiously.Hi, thank you for sharing your positive experience! We look forward to your next visit! Take care!
STELLAR SERVICE
by Major's on 06/05/2024Very pleasantly surprised and happy with my service experience. The entire staff was courteous, knowledgeable, and extremely professional.Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Services doesn’t match the amount of money you spend
by Ashley N on 06/03/2024The wait is always super long with an appointment. Nothing is ever explained in full, they never check any of the notifications that’s displayed on your car if that’s not the reason it’s being brought in. Then during check out they rush… you. No good refreshments, not enough outlets to accommodate everyone waiting. And the car wash is a joke!Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
Thank you for bringing this to my attention. I apologize for this overall negative service visit experience you had with us. I would like an opportunity to address your concerns and to earn your business, please contact me at 817-553-2221. I look forward to speaking with you. Cris Zamora, Service Director
10k service
by H Borhaug on 05/23/2024Excellent Service....Thank you for being our customer, we appreciate your kind words!
Anthony Butler is the BEST
by Alex F. on 05/17/2024Every time I have an issue with my Audi, I go to Audi Grapevine and seek out Anthony Butler, as he provides exceptional service. Couldn't be happier with his care.We're delighted to learn about your positive experience and the best assistance provided by Anthony! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.
Good service at Audi
by Huy Bui on 05/05/2024David is good in services and very niceThank you for your kind words for our staff, we appreciate it!
A Pleasant Buying Experience
by B Rodgers on 04/02/2024Very good sales rep, helped us find exactly what we were looking for.Congratulations on your new vehicle! We are thrilled to have provided you with a pleasant sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Worked performed on 2023 Audi
by Bobby B on 03/29/2024Took my 2023 Audi e-tron to have the Universal Traffic Recorder (UTR) kit installed. The installation was perfect, and the customer service I experienced from Calvin and Rene was excellent!Thank you for your kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!
Great and Fast service
by Rick Cruz on 03/23/2024They took care of everything super fast not even having an appointmentWe are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Better than the Best!
by Mr. Grateful on 03/07/2024My 16 year old son Dylan wanted a Saab V8 Turbo. I envisioned the police at my door at 3AM saying he and 3 friends died in a crash going 150mph. I said "There is no way in hell I'm buying you that car!" He did more research and met me half… way on the safety, affordability, and reliability of a Saab V6. We took a trip to Audi Grapevine and within 5 minutes, Mitch Poston and Waldo Miranda pulled up a 2019 Saab A7 Quatro with 35k miles, single owner, mint condition. I knew we were in such good hands, I had my son check it over as I chilled in their ultra comfy show room finishing some last minute business. Dylan walked back in with a 'Holly [non-permissible content removed] This is the Most Unbeleivably Kickass Car' expression on his face. 20 minutes later their numbers guy, Shawn Anbari landed us within $11 of the numbers we initially stated: 10k down, $600 monthly. In one hour we had the keys and took it out on an express lane, top speed. Smooooth, never felt like it was getting away from me. Zero to Sixty in 3 seconds. When my son drove it, he was like a grandpa, both hands on the wheel, cautious, mindful. He makes straight A's, is a rule follower, has good priorities, and solid boundaries. He deserved this Saab. He deserved a quick clean straight forward expedient purchase. We are grateful to Mitch, Waldo, and Shawn for their professionalism, candor, empathy about my concerns as a dad, their ability to Make It Happen, and get Dylan into his right of passage. It truly was the best buying experience I have Ever had. It will be Your experience too.Thank you for sharing your remarkable buying experience at Audi Grapevine! It's wonderful to hear how Mitch, Waldo, and Shawn went above and beyond to address your concerns and make the purchase of the Saab A7 Quatro a smooth and enjoyable process. Safe and happy driving for both you and Dylan!
Dealership was very helpful
by TexasMB on 03/07/2024Great experience. Mark was extremely helpful.It's fantastic to hear that you had a great experience and that Mark provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
Amazing
by Jillian on 03/02/2024My entire experience was amazing. I saw a 2024 Q3 online. I was connected with Felecia and she immediately informed me that she could get my car here within the next week. The process was smooth and I’m driving my new 2024 Q3! The entire… team from start to finish was amazing.That's fantastic to hear! It's great that your experience with Felicia and the entire team was smooth and resulted in you driving your new 2024 Q3. Enjoy your new vehicle!
Great service
by Debbie G on 03/02/2024Audi Service department is always very helpful and friendly.We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
50K Service
by Omar Escalan on 02/22/2024The level of professionalism and communication was above and beyond! I’m very pleased about the service I receivedThank you for sharing your positive experience! We're delighted to hear that the level of professionalism and communication for your 50K service was above and beyond and that you are very pleased with the service received. We appreciate your business!
Rene's excellent customer service
by Ammar Al. on 02/20/2024I have been to the service department about 5 times in the past 12 months and have always dealt with Rene. He always finds away to make the experience better than the previous visit and never disappoint regardless of the issue.We're pleased to hear that Rene has consistently provided you with a positive experience in the service department. It's great when team members go above and beyond to enhance your visits. Thank you for choosing our service department, and we look forward to continuing to meet your expectations in the future!
Audi Q7 service
by AudiOwner on 02/17/2024anthony is great - honest, prompt and on timeWe're pleased to hear that Anthony provided you with great service for your Audi Q7! Your positive feedback about his honesty, promptness, and punctuality is greatly appreciated. Thank you for choosing our Audi Grapevine, and we look forward to serving you again in the future.
Great service
by Greeker24 on 02/16/2024I have to wait for my car while they did a 40,000 mile warranty service on my car I was surprise when they got the car done in less than 3 hours! This place is the real dealWe're thrilled to hear that you had a great service experience and were pleasantly surprised that your 40,000-mile warranty service was completed in less than 3 hours. Providing efficient and prompt service is important to us, and we're glad we could meet your expectations. Thank you for choosing us, and we appreciate your positive comments!
2024 A6 AllRoad
by BD-2024 on 01/31/2024The professional yet personal attention is apparent from the first interaction with Audi Grapevine. Jeff Lasseter in Sales and Dax Danns (Audi Brand Specialist) worked effortlessly to complete the sale to my utmost satisfaction. Drove in… from Oklahoma for the transaction and so very glad I did. Ask for Jeff and Dax as their combined expertise will make your purchase memorable.Thank you for sharing your positive experience with Jeff and Dax at Audi Grapevine. It's great to hear that their professional and personal attention made your purchase satisfying and memorable. We appreciate your feedback and your willingness to travel from Oklahoma for the transaction. Safe and enjoyable driving in your new 2024 A6 AllRoad!
Audi Grapevine
by DiamondC on 01/27/2024Service techs are always personable. Mark, Larry & Bill are great!It's fantastic to hear that you had a great experience and that Mark, Larry, and Bill provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
Service
by Audi owner 1 on 01/12/2024Work was performed to my satisfaction. But 1.5 hour wait for a shuttle ride is unacceptable for a premium car line like Audi. Also no loaner available.Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
Audi Q5
by Toddstoner on 01/12/2024Great service from the service department. Replaced engine mounts and did state inspection. Sent videos of service and finished the repair sooner than expected. Courtesy car took me to my house. Overall excellent experience.We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Audi Grapevine takes pride in our helpful staff and we will do everything to make your car buying experience the best you have ever had. We have helped many people from the communities of Grapevine, Arlington, Dallas and Fort Worth get into the Audi car of their dreams.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
- English
- Spanish
Congratulations on your new vehicle! We are thrilled to have provided you with a pleasant sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
by Sara Thurston on 04/04/2024