Hendrick Volkswagen Frisco
Customer Reviews of Hendrick Volkswagen Frisco
Review type:
Great experience x 2
Superior salesman David Davidson
by Scott on 02/22/2022I had the opportunity to work with David Davidson on a Gulf GTI model and the personal interaction I had with David was professional and pleasant and he made the car purchase process very easy and smooth, I have purchased multiple… vehicles over the years from many different dealerships and this purchase was the best by far with David, highly recommend him as a salesman! No sales pressure and he was very knowledgeable on all the technical aspects of the product.Great experience from start to finish!
by Abi on 02/18/2022The first time I called in to check a vehicle I was interested in, I received immediate 5 star service from Todd Wilmes. I had to speak to his manager, Alex, because I had a particular situation with a previous car I purchased somewhere… else. Alex was able to guide me about getting rid of my current SUV and then reaching out to him again for the Atlas I was interested in. He was very communicative throughout the whole process and the day we came in to purchase the car it was a smooth close. His customer service as well as Todd’s is exceptional. They definitely care about the customer and I am super happy with my purchase and the service I’ve received from everyone at this dealership. Will definitely recommend them to friends and family.Hi Abi! This comment just made my day and its only 9am! I thank you for the kind words and rest assured, we will always be there for you when needed. you know where to find me! thank you again for your business and we will see you soon! Alex B - Director of Internet Sales
Jeremy and George Kill It!
by vigilant on 02/16/2022My wife and I are VW people. There's something special about the way they drive, the comfort inside, and the value for the money. Who knows, maybe someday we'll be Audi people, but we've had MANY VW's. I'm not a big fan of going to a Car… Dealership. I am in sales by trade, and believe me I can tell when someone is trying to pull something over on me. Car Sales people have a reputation for a reason. I'm not going to say I haven't had that experience at Hendrick VW because I have. What I can tell you for a fact is the one time it happened at his dealership Jeremy Hormell made it right. We may not have agreed on how it should have been resolved (in my opinion the Sales person should have been fired on the spot for lying to me), but Jeremy made things right. I can respect trying to give a guy the benefit of a doubt from a management perspective. My wife and I did our last car purchase with them 3 or 4 years ago, and our lease was running up. Since those cars were purchased we had moved out of state. Knowing that, we reached out to Hendrick in regards to me preordering a new car to replace my current car. The wife and I are moving back to the Dallas area, so I reached out to Hendrick and worked with George Strong to get everything lined up. I've had one issue with my car, and that was the rear tint has bubbled up so much that the rear windshield is practically not usable. We got the specialized warranty for the car but we've been having problems getting local car shops to repair the tint under our warranty. I let George know this, and literally within hours George Strong and Jeremy Hormell reached out to shops in my area to get everything is resolved. Jeremy Hormell, in my opinion, is the best manager for car sales that I've met. He knows I'm a straight shooter, and he works with me knowing that. George is a customer advocate, who does work to keep the customer happy even when things go wrong. I've been in sales for well over 10 years. In any big purchase something is bound to go wrong. Occasionally it's due to malicious behavior, but often times the reality is theres so many moving parts that mistakes happen and I get that. I trust Jeremy Hormell to make things right. I trust George Strong to be a customer advocate and have my back and not give me the run around. I simply don't have time for it. For as long as I'm buying VW's, Jeremy and George have my business. If it isn't right, they'll make it right.Hello Mr. Charles, I must say, I had to investigate and ask questions before replying to make sure we have taken excellent care of you and connected all the dots before we asked for the sale. We truly and genuinely thrive to deliver an outstanding customer service experience and we tend to treat our client how we wanted to be treated. I do agree, the older generation of car salesmen did give the industry a bad reputation that we combat on the daily but I can assure you this, our team has been tested, weighed, evaluated on different scales and we keep on impressive our clients and we will continue on doing so. I thank you for the detailed review and rest assured, your business is most definitely appreciated and hopefully we will continue on doing business together. Also, I am always here to help whenever it is needed. Alex B - Director of Internet Sales
No better dealership in the metroplex!! Great experience!!
by Christine on 01/11/2022We had the best car buying experience at Hendricks, and owe it all to George. After a dozen bad experiences at other dealerships, we found what we needed in a used car for our teenager. George called, texted and emailed every answer to our… many questions as if we were buying a new car. Never before have we been treated this well. The inspection and minor items were fixed on time and every day we received an update via phone as to the cars progress. If you need a new or used car, Hendricks is the place…and George is the person to ask for!!Christine, your wonderful feedback and rating mean a lot to us. George is a great example on how clients should be treated. Thank you again.
Best car buying experience ever!
by Renee on 01/04/2022They go above and beyond to provide exceptional customer service.Renee, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Volkswagen Frisco.
Employees aren’t competent
by Amir Fath on 12/15/2021If you like having to come back here multiple times for a simple service visit I would recommend this dealership. Staff gets an attitude when I return because THEY didn’t fix the issue the first time. Come on Mr. Saab, get it together!!Hello Amir, I really am sorry that you feel that way. I can assure you that we thrive to take care of our clients and to deliver an outstanding customer service. Please call me at your earliest, so we could further discuss this. Alex B - Internet Sales Director - 469.362.2739
Ricardo is the best
by Christopher Meyers on 11/14/2021I recently had the absolute pleasure of working with Ricardo. My daughter’s VW GTI was totaled on a Friday and Ricardo helped me to purchase within 24 hours of her accident a new Tiguan. He did this across state lines as I live in Wisconsin… and my daughter lives in Waco. In a sentence, “Ricardo answers to God”. He treated me with utmost love, care and respect. He also sacrificed his needs for the needs of my daughter. Please ask for him and you will not be disappointed.Hi Christopher, Thank for this great review and glad to read that Ricky took excellent care of you! We definitely appreciate your business and welcome to the Hendrick family! Alex B - Internet Sales Director
George Strong is the one to go to
by Stephen on 10/25/2021It was a great price, a great facility and great serviceThanks Stephen!
Not a sale
by Michael on 10/21/2021Went looking for auto. George was polite and helpful.Thank you!
Terrible Service
by David on 05/27/2021I went specifically for an oil change and figured I would get a couple of things looked at while I was there. I told the rep that the other things were not as important as the oil change. I waited 8 hours for them to advise me my car was… ready to pick up and they never performed the oil change. When I called back to inquire they stated I hadn’t mentioned an oil change when I took my car in. They straight up lied to me that they had no notes of this since I had already spoken to someone else and they confirmed it appeared on the notes but not on the receipt. I will never bring my car here again.Thank you Jdavidc for taking the time to share your experience at our store. Our goal is for anyone who visits our service dept to leave 100% satisfied with their visit and we never want to hear that was not the case. This is something I will alert our service management to and we will look into further. Sincerely, Adam Rutledge - Internet Sales Director
Tried to overcharge me/no humility
by Amir fath on 05/08/2021Took in my wife’s CPO 2017 Tiguan on May 8, 2021 for an oil change and for them to look at the roof visor that stopped working. Not being aware of the fact that her car was a Certified pre owned I was told if would cost 170 dollars just to… diagnose the issue with the visor. I reluctantly agreed and about 20 minutes later I told them to stop as I changed my mind. They tried to charge me 85 dollars just for their 15-20 minutes of “work”. I said i will not pay that and just do the oil change. When the oil change was done I was told my my service advisor Josh Cienfuegos that “FYI since the vehicle is a certified pre owned you would not be charged the 170 dollar Diagnostic fee and also you would only be responsible for a 50 dollar deductible if you would have not changed your mind!!! I don’t get much time to come to the dealership but that was a total waste of time as my intention was to get it fixed but for whatever reason (dishonesty, just not knowing any better) I don’t get Done what I needed to. He offered no apology as he was probably “hurt” that i didn’t let him scam me. How hard is it to look at that information before giving a quote??? I had issues with them last year when I took the car in for an oil change as well. Makes me want to look back at the invoice and see if they overcharged me then. Total joke and again no apology or nothing/ he just said it very casually. Wouldn’t recommend going here. Waste of time and overpriced vehicles and of course they try and pull a fast one on you.We appreciate you taking time to leave us a review and would love the opportunity to discuss your experience further. At your convenience please reach out to our Service Director, Grant Saab, at (469) 362-2733. We look forward to hearing from you soon. Grant Saab- Service Director
my best experience ever, dealing with service!!!!!!
by Michael Miller on 04/30/2021the service department was very busy at 715 am, Philip was with a customer , but took the time to say he would be right with me , as soon as he finished with customer he came and found me and wrote a sevice ticket quickly, I asked him to… look at my sevice policy to be clear what coverage I had, he also took time to look at contract to see I had a 60000 parts contract , out of 4 other services no other service advisor had done this in the past , his imnspections , completed a full service of my 2019 VW Tiguan, The best service I have ever had , of all the oil changes I have had done, thank you for Philip Van TuylMichael Miller, reviews like this give us motivation and help us ensure we provide high-quality care. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Grant Saab- Service Director
Ricardo is hands down the best!
by Brianna on 02/13/2021First time VW customer and I have to say I am more than satisfied. Ricardo Bolanos is simply the best! He was straight forward about everything, and layed out all of my options with absolutely no hassle. He went above and beyond helping me… find the perfect car for our growing family with the comfort we needed. Furthermore, Ricardo made sure I loved the car before signing the dotted line and gave me plenty of time to get acquainted with the vehicle. Reviews of Hendrick VW are accurate when they say this is a family oriented dealership. They are hands down that plus some! Thank you again Ricardo! You’ve made this the easiest car buying experiencePurchased a vehicle
by Tom Walters on 02/01/2021Searched for a vehicle. Located one a Hendrick Volkswagen. Met our Sales person George Strong. We were in and out in about an hour and had purchased the vehicle we searched.Tom Walters, we're glad to hear you enjoyed your visit.
DAVID DAVIDSON is honest and patient.
by Best VW salesperson on 01/02/20213 years ago I met David while looking for a new vehicle. I wasn’t interested in what VW offered but soon referred my daughter and then husband to David. Both bought and have been more than pleased with choices. I recently was ready to trade… and met with David once again and this time I bought a Tiguan. He was patient and very informative of options and with no pressure he left me to make decision. I called later in the day and moved forward. He is honest and patient. RARE quality. I highly recommend if you are looking, to at least meet with him and see what he offers.We are so happy to read such a great review about Hendrick Volkswagen Frisco and David! We appreciate your business!
Used 2017 toyota highlander
by Looking4u on 12/23/2020Thanks for showing me the car. Nice and clean. George was courteous and respectful. I enjoyed the experience.Thank you! Glad you enjoyed the experience!
New Atlas lease
by Marcus C on 12/07/2020We had a great experience dealing with David Davidson at Hendricks VW! He was kind, tireless and patient both Friday night and Saturday morning. He went the extra mile to ensure our paperwork was ready first thing Saturday so we could… avoid the dreaded finance wait times and he ensured we had all of the education available about the vehicle! We love our new SUV. Go see David, you’ll be glad you did!!Marcus C, we're so glad that we were able to go above and beyond your expectations!
OUTSTANDING CAR SHOPPING
by Hilary Jenkins on 12/07/2020I had the most outstanding car shopping experience at Hendrix VW in Frisco,TX. Go see George Strong and you will be so happy that you did! You will receive outstanding personable customer service!!Hello Hilary Jenkins, thank you; we appreciate your feedback!
Best Customer Service
by Courtney Lacy on 12/05/2020I just want to say Thank you to George Strong for going out his way to make sure my deal got done . I was pretty sure they weren’t gonna be able to get me out of my trade . Well i guessed wrong . His customer service is unmatched and i… appreciate it . He didn’t rush me even though i can close to close . He stayed till almost 10:00 to make sure the deal got done . I definitely got the Hendricks experience. #newcustomerforlifeCourtney Lacy, thank you for your kind words and this wonderful review!
Josh C is excellent
by Courtney on 10/14/2020I had to take my Tiguan in for service and was blessed to get Josh C as my service agent. Not only was Josh extremely respectful, polite and accommodating but he went above and beyond to make sure my experience was great. My car was getting… repaired for about three weeks and Josh made sure that I received a loaner car and updated me on everything regarding the status of my car. I never felt out of the loop or like I didn’t know what was going on with my car. In addition, the day before my car was ready to take home, Josh got word of a part being recalled in my car and took the initiative to fix the recalled part before I even received the notice In the mail. He saved so much frustration, time and energy, I can’t thank him enough.Courtney, thanks for your praise and kind comments about our team.
Horrible service!
by JakeC on 10/09/2020It was a mistake to purchase my car from Hendricks! What is the point of scheduling a time and date for a service if they can’t get it completed in a timely manner! I scheduled a service for 4pm. It’s now 5:35 and my car has still not been… taken in to be worked on. Horrible service - never coming backHi Jakec, We appreciate you taking the time to tell us about your recent visit. We never want our customer's experience to be less than exceptional, and are disappointed to hear how yours went. Would you mind giving us a call so that we may discuss it with you further? Please contact (Malory at 469-362-2761) at your convenience. Thank you!
Volkswagen Atlas
Volkswagen Tiguan
Volkswagen Jetta
Hi Scott, I thank you for the five stars and the great review and I am glad to read that David took excellent care of you! Welcome to the Hendrick family. Alex B - Director of Internet Sales
by Alex Beydoun on 02/23/2022