Hendrick Volkswagen Frisco
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Dealership Service Review
service Rating
Terrible Service
Written byon 05/27/2021
I went specifically for an oil change and figured I would get a couple of things looked at while I was there. I told the rep that the other things were not as important as the oil change. I waited 8 hours for them to advise me my car was ready to pick up and they never performed the oil change. When I called back to inquire they stated I hadn’t mentioned an oil change when I took my car in. They straight up lied to me that they had no notes of this since I had already spoken to someone else and they confirmed it appeared on the notes but not on the receipt. I will never bring my car here again.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Adam Rutledge on 06/01/2021
Dealer Response
Thank you Jdavidc for taking the time to share your experience at our store. Our goal is for anyone who visits our service dept to leave 100% satisfied with their visit and we never want to hear that was not the case.
This is something I will alert our service management to and we will look into further.
Sincerely,
Adam Rutledge - Internet Sales Director
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