Customer Reviews of Stonebriar Chevrolet
Review type:
Good experience
New Tahoe purchase
by Shannon on 08/17/2025We started with setting an appointment for a car on the lot. Upon arrival the salesman immediately passed us to a different salesman because, “he was too busy”. The second salesman lacked knowledge of the vehicle in question as well as the… offered features. Online photos showed the vehicle with 15miles, when test driving it was noted that this was inaccurate and it actually had 4200 miles. The salesman again stated he did not know about the vehicle. It was noted while walking around multiple dents and issues with the protective guards. Upon entering the numbers part of the visit we went back and forth on a vehicle that was already misrepresented online for mileage. My husband and I were not understanding why we were negotiating on a vehicle that was advertised as brand new but had dents and 4200 miles. We were then visited by the finance manager and advised this dealership does not play games not try to hit homeruns in finance. This was proved to be yet another lie from this dealership. We waited over 2 hours to get in front of a finance representative. During this interaction we were slapped in the face with a dealer interest rate of 8.5%. Credit pulls would show great to excellent scores so I was not quite sure why the finance representative would throw that number out. After telling the finance agent that we were leaving he miraculously came down 3 whole points. I find this extremely offensive and untrustworthy. Upon leaving I was not handed final paperwork only the trade in information and minimal contract information. (IE interest rate and amt financed, no warranty information). This information was requested on Monday post sale and my husband and I were ignored as if we did not just finance 90K with stonebriar. It took calling a dozen times to get anyone to call back. Then when reviewing the sales contract my husband and I realized the finance representative never went over warranty costs. We were so exhausted from being held hostage at this car lot that we did not ask. However it was also never mentioned which again is distrustful. Other franchises are offering warranties at 3-4K and we were charged double. I honestly hope to never deal with this dealership in the future and I would 100% talk anyone out of visiting. We have also complained to GM as I feel this was a horrible representation of their products. The worst of this entire transaction is I no longer trust them to complete work on a “We Owe” that we fought tooth and nail for post transaction. Again I would absolutely NEVER do business with Stonebriar in the future. this dealership does not even care that this review is 1 star. It’s completely sad that a company/dealership does not even care about solid customer serviceWe take your feedback seriously and understand your frustration. We are sorry to hear that you feel this way about the service you received during your visit. We genuinely appreciate you bringing these issues to our attention. Your feedback helps us identify areas where we can improve our processes and customer service standards. We would welcome the opportunity to discuss your experience further and work toward a resolution. Please contact our Customer Service line at 214-472-5535 so we can address your concerns directly.
Horrible customer service
by Gmc2017 on 07/13/2025Called my advisor multiple times left messages and never got a call back. Truck was in the shop for a month. Customer service was very poor.2026 Equinox
by Jas Don on 05/28/2025made deal same day via capital one auto navigatorThank you for your feedback. We are pleased to hear that you were able to make a deal on the same day using Capital One Auto Navigator. Our team strives to provide efficient and seamless experiences for our customers. We appreciate your business and look forward to serving you again!
Good experience
by Csmith7 on 04/18/2025It was great; it was easyThank you for the great feedback! We're so glad to hear that your experience was easy and enjoyable—that's exactly what we aim for. If there's ever anything else we can do to assist you, please don't hesitate to reach out.
2025 ZR2 BISON
by Neil Knox on 02/23/2025updated 03/03/2025The whole Experience was top notch! I was able to get the truck I wanted for a price I was happy with and a good value for my trade. Jason Helsley provided the best service and my finance guy did a great job as well! Thank you guys!Awesome service!
by Justinaubin on 01/31/2025updated 02/06/2025Sam is really nice and fast in responses.Thank you for your kind words! We're thrilled to hear that Sam provided you with prompt and friendly service. Delivering a great experience is always our priority, and we appreciate you taking the time to share your feedback. We look forward to assisting you again in the future!
Stonebriar Chevrolet of Frisco
by K. Miller on 01/20/2025The experience at the dealership was top notch. My salesman Logan Everitt and finance mam Isaiah Hinton were fantastic. They both made the buying experience what it should be.Thank you for sharing your exceptional experience with us! We are thrilled to hear that Logan and Isaiah provided you with the outstanding service you deserve during your car buying journey. We take great pride in our team's commitment to delivering a seamless and positive customer experience. Your feedback highlights the professionalism and dedication of Logan and Isaiah, which are core values of our dealership. Our goal is always to make the car buying process transparent, comfortable, and enjoyable. We're grateful that Logan and Isaiah were able to exceed your expectations and create a "top notch" experience for you. We will be sure to share your wonderful comments with Logan and Isaiah, as recognition from satisfied customers means a great deal to our team. Thank you for choosing our dealership and for taking the time to provide such a positive review!
Stonebriar Chevrolet
by Marshfj on 01/13/2025Very professional and thorough in listening to my objectivesThank you for your wonderful feedback! We’re thrilled to hear that you found our team to be professional and thorough in understanding your objectives. Effective communication is key to providing the best service possible, and we’re glad that we were able to listen to your needs attentively. Your satisfaction is our priority, and we appreciate you taking the time to share your experience. We look forward to assisting you again in the future!
Watch out! Bait and Switch Sales Tactics at Stonebriar
by Chad on 12/14/2024The Internet pricing looks very good until you get the deal sheet which adds back $4K on a new Tahoe that they won’t remove to offset the advertised dealer discounts. When you competitively negotiate, they ghost you, waiting for the next… person to take their higher costs. This is a bait and switch Sales team for sure. I found a much better deal with a different dealer that didn’t play the tricks this one plays. Watch out!Thank you for sharing your feedback. We regret to hear about your experience and understand how this situation may have been frustrating. Transparency and fairness are important to us, and we apologize if you feel those standards were not met during your interaction. We would appreciate the opportunity to address your concerns directly and work toward improving your experience. Please reach out to our Customer Service team at 214-472-5535 so we can learn more and take the appropriate steps to assist. Thank you for bringing this to our attention.
First Oil Change
by Striegel87 on 11/24/2024updated 12/03/2024In and OutPete
by Peteataba on 11/24/2024Joey and Logan did a fine job of getting us into a great truck. They were thorough and knowledgeable and made the purchase easy.Thank you for your wonderful review! We're so glad to hear that Joey and Logan were able to assist you in finding the perfect truck. It's great to know that their knowledge and thoroughness made your purchase experience smooth and easy. We appreciate your feedback and look forward to serving you again in the future!
Service
by Mansour on 10/27/2024updated 11/05/2024The best service manager , he’s very friendly , take care of all customerTerrible experience !
by Mike Daniels on 08/12/2024Purchased a new Colorado ZR2 in July 2024 and it had to be returned to the dealership within just a couple days due to a significant oil leak from under the truck. The truck has been sitting at the dealer for approximately 3 weeks at this… point. I have been lied to by the service adviser and the service manager. There is no urgency to make any repair or make this right in any way. I reached to the dealer general manager but he wont see me and pawned me off to the sales mananger. Been anopther week and although promised, no update or communication. A complaint has been filed with General Motors. During the purchase, the business manager told me that even though I was pre-qualified from my finincial institution, they could provide me with a better interest rate if I purchased an extended warranty. I have subsequently discovered that this is illegal and I will be submiting a complaint and report to the FTC.We are truly sorry to hear about the difficulties you’ve faced with both the service and business office during your recent experience. This situation is certainly not reflective of the high standards we aim to maintain. To address your concerns promptly and to seek a resolution, please reach out to our Customer Service line at 214-472-5535. Our team is dedicated to resolving these issues and improving your experience. Thank you for bringing this to our attention, and we look forward to assisting you.
Thanks james
by Jesus saves on 01/21/2024My service guy James buag was great he was very professional and he provided me with super service and all the info needed to keep my car maintenance
Truck
by Alfredo on 07/02/2023Definitely I will not buy a car from there again. I have two weeks with my truck in service and until now I don’t have any responseExcellent Dealership
by FriscoClient on 04/28/2023I have been a Stonebriar Chevrolet customer for over 7 years. I always have been treated as a valued customer and my vehicle has had the best maintenance possible. Service Advisor Maria Cardona is professional, knowledgeable and friendly.… Her customers receive her undivided attention and she places a high priority on her customers’ concerns and service solutions for them. The Service Team is top notch and works as quickly as they can to perform their service and maintenance requirements. Everyone, including Sales Representatives, Cashiers, and Service, Loaner and Shuttle Driver Associates, are friendly and really pay attention to the details that make a dealership successful. Stonebriar Chevrolet is the very best of the best in dealerships.Vehicle service
by Juan Castro on 01/26/2023Service department was attentive and very professional to the needs of the customer as they opened early at 8 am. Very attentive to detail.Wasted my time
by Cameron on 03/20/2019updated 03/28/2019I emailed on a Monday trying to see a car that day. Used car manager suggested we schedule time the next day. I drove 40 minutes to get there at the appointed time only to be told an employee took the car. Sales manager asked if he… could show us any other vehicles, I told him we were only interested in the one. Sales manager suggested we should go to lunch and he would call me when the car returned. My wife and I went to lunch, recieved no call and could not get in touch with the sales manager when we tried to call so we returned home. I emailed the sales manager that evening asking if we could try again and recieved a response saying the employee who took the car during the time I had scheduled purchased it. I'm not sure if this was just a bait and switch or just poor treatment of potential customer. Either way, they have permanently lost a customer.Unfortunate preowned experience
by Shelbymoor on 10/14/2018ManâI really hate to have to leave this review. I had to delete my glowing review about my previous positive experience and thatâs really not fair to the guys who did their job well and with integrity! Unfortunately, thatâs just not… where the story ended. Here is an update. I cannot even believe how quickly my experience went sour with this dealership. It started GREAT! I was SO happy with my experience purchasing my car. Chris Faul (sales) and Tyler Binion (business manager) were amazing. I could not have had a better experience with them. I WISH thatâs where it ended. Within a week of purchasing my car, my husband noticed the coolant was low or possibly leaking. He refilled it so he could monitor it. He had to leave for a business trip, and the first day he was gone, and in less than two weeks of having the car, the engine started smoking. I took it in. Turns out THREE heater hoses had been leaking and ended up spraying into the engine onto spark plugs and causing other issues. Originally they asked me to pay $1200 to fix it. I was shockedâhonestly. Floored. Couldnât believe the gall they had asking for that. Three hoses do not start leaking and causing this big of issues overnight. Any decent mechanic could have and should have found that before selling. Because they either didnât see it or didnât care about the car they were selling, they sold it to me with this major issue (major because of what three leaking heater hoses leads to). So within two weeks of having it, thinking I bought a WORKING car, I find out now that it needs $1200 a work because of something this dealership overlooked? What. A. Joke. So they tell me they can âcut all the cost of laborâ making it $800. Stillâa joke. Turns out, $650 of that ~$800 quote is still labor. So not sure how thatâs cutting the cost of labor. Even if they didnât care to fix the issue but just had informed me it needed three new heater hosesâI could have had that fixed and negotiated a cheaper price to accommodate for that issue and it wouldnât have caused all of the other problems with the engine which would have saved both of us money. But because they shirked their responsibility, they want me to pay for it. I guess I shouldnât be too surprised there was an issue with the engine considering the first car we test drove at their dealership was jumping BAD in first gear. Beautiful suburban, lots of miles, over $20k. Turns out the transmission was shot so they decided to send it to auction after they gave it a drive. This car was listed online and sitting in the lot with the sticker price and more. Makes me wonder how much they really check a car before they put it on their lot. A simple drive before listing the car would have disqualified it from the start. What else are they missing? Theyâre either careless about the cars they put their customers in, or they have mechanics who arenât checking the car out thoroughly. You should not have to drive a car after the lot under the guise itâs in good working condition when the transmission is shot or when there are three heater hoses leaking. This is a HUGE problem and I am extremely disappointed in how they have displayed a lack of ethics when it comes to my situation, and apparently many others if you just check out their Facebook reviews. They have had a few phone conversations and opportunities to fix it, but have proven how much they donât care when it comes to the customers purchasing preowned vehicles. The only line they seem to be running back to is that we signed âas isâ paperwork when purchasing the carâwhich I now realize is their way of selling vehicles with serious issues and not having to take responsibility for them. They like to mention their customer satisfaction ratings when you confront them with an issue they donât want to solve, but Iâd like to know what outdated forum they are using to get rated that way. If you just check Facebook reviews or yelp reviews, itâll tell you a totally different story. They are averaging 2 or 3 stars if you check those platforms. I am willing to give them another opportunity to fix the issue because I do not want to escalate the situation. I really want them to choose to do the right thing. I have been driving a small loaner car in the meantime that barely fits my childrenâs two car seats. I am waiting for them to call me with a fair resolution rather than with a hefty bill and excuses. What is really, really unfortunate is that the post-purchase experience is now totally overshadowing the best purchasing experience. Chris was amazing, Tyler was amazing, even Rick Castillo who said he would be my advocate in this situation was helpful as well. I could talk all day long how happy I was with the buying experience. But even the best customer service in the beginning cannot outweigh the management and lack of ethics when it comes to taking care of their preowned vehicles and preowned-purchasing customers. Please do better.Unexpectedly Amazing
by Jd4faith on 06/09/2018updated 06/15/2018I have purchased close to 80 vehicles over the years. Some to build and flip, some personal and some for our business. Rarely in my experience are things done as promised and rarely do you not spend your entire day there. I arrived and was… promptly met by my salesman, picked out a truck, had my truck appraised, and was out the door in just a couple hours (including me leaving to grab lunch)! Well done! I received what I was asking for my trade and got a better deal than other dealers offered for the truck I was buying. Honest, transparent, fair and timely.....what else do you want!?Sales Rating
by kerri_stringer on 06/06/2018Andy was very helpful and went out of his way to make sure that we were taking care of.
At Stonebriar Chevrolet, our entire team works together to provide you with the ultimate shopping experience. We are here to exceed your expectations, deliver the best service possible, and make car shopping fun again. If you’re wondering where you can find a top-notch Chevy dealership near you, look no further than Stonebriar Chevy
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
- English
- Spanish
Thank you for the great feedback! We're so glad to hear that your experience was easy and enjoyable—that's exactly what we aim for. If there's ever anything else we can do to assist you, please don't hesitate to reach out.
by Stonebriar Chevrolet on 04/22/2025