Stonebriar Chevrolet

We started with setting an appointment for a car on the lot. Upon arrival the salesman immediately passed us to a different salesman because, “he was too busy”. The second salesman lacked knowledge of the vehicle in question as well as the offered features. Online photos showed the vehicle with 15miles, when test driving it was noted that this was inaccurate and it actually had 4200 miles. The salesman again stated he did not know about the vehicle. It was noted while walking around multiple dents and issues with the protective guards. Upon entering the numbers part of the visit we went back and forth on a vehicle that was already misrepresented online for mileage. My husband and I were not understanding why we were negotiating on a vehicle that was advertised as brand new but had dents and 4200 miles. We were then visited by the finance manager and advised this dealership does not play games not try to hit homeruns in finance. This was proved to be yet another lie from this dealership. We waited over 2 hours to get in front of a finance representative. During this interaction we were slapped in the face with a dealer interest rate of 8.5%. Credit pulls would show great to excellent scores so I was not quite sure why the finance representative would throw that number out. After telling the finance agent that we were leaving he miraculously came down 3 whole points. I find this extremely offensive and untrustworthy. Upon leaving I was not handed final paperwork only the trade in information and minimal contract information. (IE interest rate and amt financed, no warranty information). This information was requested on Monday post sale and my husband and I were ignored as if we did not just finance 90K with stonebriar. It took calling a dozen times to get anyone to call back. Then when reviewing the sales contract my husband and I realized the finance representative never went over warranty costs. We were so exhausted from being held hostage at this car lot that we did not ask. However it was also never mentioned which again is distrustful. Other franchises are offering warranties at 3-4K and we were charged double. I honestly hope to never deal with this dealership in the future and I would 100% talk anyone out of visiting. We have also complained to GM as I feel this was a horrible representation of their products. The worst of this entire transaction is I no longer trust them to complete work on a “We Owe” that we fought tooth and nail for post transaction. Again I would absolutely NEVER do business with Stonebriar in the future. this dealership does not even care that this review is 1 star. It’s completely sad that a company/dealership does not even care about solid customer service