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Stonebriar Chevrolet


9950 Hwy 121, Frisco, TX 75035 (map)
Today 8:30 AM - 9:00 PM
Sales Rating
Recommend:
Yes (6) No (2)
Service Rating
Recommend:
Yes (4) No (1)
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Dealership Sales Review

1 out of 5 starssales Rating
Terrible experience !
Written by Mike Daniels on 08/12/2024

Purchased a new Colorado ZR2 in July 2024 and it had to be returned to the dealership within just a couple days due to a significant oil leak from under the truck. The truck has been sitting at the dealer for approximately 3 weeks at this point. I have been lied to by the service adviser and the service manager. There is no urgency to make any repair or make this right in any way. I reached to the dealer general manager but he wont see me and pawned me off to the sales mananger. Been anopther week and although promised, no update or communication. A complaint has been filed with General Motors. During the purchase, the business manager told me that even though I was pre-qualified from my finincial institution, they could provide me with a better interest rate if I purchased an extended warranty. I have subsequently discovered that this is illegal and I will be submiting a complaint and report to the FTC.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

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Stonebriar Chevrolet on 08/15/2024
Dealer Response
We are truly sorry to hear about the difficulties you’ve faced with both the service and business office during your recent experience. This situation is certainly not reflective of the high standards we aim to maintain. To address your concerns promptly and to seek a resolution, please reach out to our Customer Service line at 214-472-5535. Our team is dedicated to resolving these issues and improving your experience. Thank you for bringing this to our attention, and we look forward to assisting you.
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