Customer Reviews of AutoNation Ford Frisco
Review type:
Ford Bronco Purchase
Recall Service
by Julie77 on 11/07/2023Lorraine was amazing at working with me and keeping me informed in a realistic manner. Much appreciated!Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Quite satisfied
by Shelby Fan on 11/01/2023Service advisor was very helpful during mty appointment. I was fully informed through out the day.Hi Shelby, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Ford Bronco Maintenance
by EddieMR on 10/24/2023I took my 2021 Ford Bronco in for some maintenance the other day. I'll tell you, their whole process could not be any easier! From the Lyft ride home, to the text updates, to payment by phone to bringing it back to me. Just an awesome… experience!!! And I learned that the next time, I can arrange things so that they come get the vehicle to start with! Great job!!😊😊😊Hi, we are very happy to have provided you with such a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!
Great Service
by SLRAY67 on 10/16/2023Had a great experience and the fact that they pick up and drop off my vehicle is an added bonus!Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service
by JoshuaH on 10/13/2023What a great experience today. I came into the dealership looking to setup an appointment to service my truck. My service agent looked in the schedule and ask me if I would like to go ahead and get it done now. I was offered various options… for a ride t wherever I wanted to go if I didn't want to wait at the dealership. Great service and an amazing agent. I would definitely recommend to a friend.Hi Joshuah, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Three Mavericks
by Free Mavericks on 09/27/2023I've bought three Mavericks and each time it was fast my salesman was very courteous and polite and very fractional.Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Typo on fractional, my salesman name I didn't get it in was Scott alter thank you.
Recall work done on my F-250
by FDM-INC on 09/21/2023Making the appointment over the phone was easy. The day I dropped the truck off was pretty simple and fast as well. I did get a call later on that morning letting me know the parts in question were not available and they would be in the… next day. The next day I got another call that the parts were still not in stock. I got another call later that day in the late afternoon that the parts did come in (some of them) and the truck was ready if I wanted to get it. I picked it up and was told I would get a call when the other parts were available and I could make another appointment. I understand that parts may not always be on hand but would like to see some method put in place where I don't bring the vehicle in until all the parts are available.Hi, thank you for taking the time to share your feedback with us. Please don't hesitate to reach out to us if there's anything more we can do!
Very nice folks to work with
by kenwollitz on 09/13/2023Had a part replaced under recall. Autonation Ford Frisco understood the problem, worked me into their schedule quickly, and finished the job well under the estimated time. Appreciate the free ride to my house, and them delivering the car… afterwards.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Poor
by Cmgiddens on 09/08/2023We had a terrible time with getting my brand new 23 ford explorer (which we purchased there only 5 months ago) serviced. They didn’t have any loaners available and said I would have to leave it for 2+ weeks just to be diagnosed, even… though I had made an appt to drop it off to be looked at weeks before. We got the run around from the guy assigned to our car. Our service rep got so defensive and short with us whenever we had any questions over the THREE WEEKS that it was there. I finally just said to forget it, and that I’d be there to pick it up the next morning. I received a message saying that he would have it all ready to go the next day. After I got there the next day, they were like we’re sorry ma’am, we don’t have the vehicle or the paperwork ready! So I proceeded to sit for an hour and a half while they finished up paperwork.Hi, we are deeply disappointed by your experience at AutoNation Ford Frisco. We'd like the opportunity to discuss this with you. Please reach out to us at (972) 763-5523 at your earliest convenience to discuss how we can turn your experience into a positive one.
autonation service
by cfrye58 on 09/08/2023i had 2 recall codes that caused my check engine light to come on. even though i didn't purchase the vehicle here Jamie Little welcomed me in and treated me as if i was the most important customer he had. that type of work ethic is what… will make me return next time something needs to be done. great job!Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Frisco. If you ever need help, just give us a call. Happy motoring!
Outstanding Customer Service!
by MCFrisco on 09/08/2023I am so thankful that I decided to reach out to this dealership!! I inquired about an Expedition and Jerome immediately responded to my inquiry. He is the perfect balance of helpful, efficient, and eager, while not being pushy. He and the… team were able to help us find EXACTLY what we were looking for and later that day we drove off in our dream car! Kudos to this incredible team! Because of the outstanding service provided by Jerome, Jeff, and the AutoNation team, we will gladly return for business! Highly recommend!!Hi, we're happy to hear you had such a positive experience with our team! We appreciate your recommendation of AutoNation Ford Frisco and we hope to be of service again in the future.
Excellent
by Happy!! on 09/04/2023Obi was great to work with-he actually worked me in when I didn't even have an appointment! The work was completed quicker than the estimated time would be (I waited there) and I was on my way. Couldn't have been betterHello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at AutoNation Ford Frisco. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Ford Edge Service
by Chief Marty on 09/02/2023Exceptional service by this dealership again! Service Advisor, Fabian, was also exceptional. Had a 7:00am appointment to have my vehicle serviced for an oil change and tire rotation. Greeted by service advisor Fabian, who checked my… vehicle in at 7:04am, checked my previous servicing and indicated only the oil change and tire rotation would be required. A multi-point service and vehicle safety inspection would also be performed. My vehicle was ready at 7:47am. Exceptional service by this dealership again, as well as by Fabian.Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Frisco! Don't hesitate to call us if you ever need anything. Be safe on the road!
Bought a Toyota venza
by Lisa Meegan on 09/03/2023Tom the salesman was fantastic! No pressure, no gamesHi Lisa, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Frisco! Don't hesitate to call us if you ever need anything. Be safe on the road!
Great service
by Jpathag on 08/31/2023Took my F150 King Ranch in for regular service. They compiled that and pointed out they found water in brake fluid, needed fluid changed. Also, needed a new engine air filter. They did both then deliver my truck to my home. Fabian was… Service contact.Hello, it is great to read such wonderful comments about your recent experience with us! Feel free to stop by if you ever need any more help.
AC Blower motor recall repair that broke my AC
by FordExpBuyer on 08/29/2023Took vehicle in with working AC to have recall of AC blower motor replacement performed. After dealership replaced AC blower motor per recall the AC did not work. Dealership requested Ford Motor Co cover additional fix to get AC working… again. Ford Motor Co refused and dealership also refused to fix issue to get AC working consistently again. Dealership wanted me to call Ford Motor Co to request they cover fix or charge me $768.37 to fix an AC that worked prior to their "recall" service.Hello, we are deeply disappointed by your experience at AutoNation Ford Frisco. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (972) 763-5523 to discuss what we can do to help.
Great job
by JSmith26 on 08/23/2023Appointment was easy to make. Service Advisor was nice. Lyft ride to work made dropping my car off a breeze.Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Greg H.
by Gregory H. on 08/17/2023updated 08/24/2023Agent was very attentive. Work was done well and timely.Hi Gregory., we are very happy we could provide you with a positive experience! If you need more help, our team is available to talk -- safe travels!
Customer service
by Red Ford on 08/10/2023Over all good experience. Work was done timely and complete. Lorraine Smith is an asset to your company. She was personable, informative and constantly kept me updated on the progress on my vehicle. She is very good at her job.Hi Red, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!
Jeep wrangler
by Johnivy37 on 08/07/2023I had a good experience here. They definitely improved the image I have based on experience of car salespeople. My only complaint is that when I was walking out to my new keep I was informed that there was only 1 key fob. I probably… wouldn’t have cared too much while signing papers, but I assumed there would be two keys instead of one. So, that was disappointing, but otherwise a great experienceHi, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
Pleasant
by Broncobuster on 08/05/2023The staff that we dealt with were eager and friendly.Hello, we appreciate your positive review about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
by Sid Park on 01/03/2025