Customer Reviews of AutoNation Ford Fort Worth
Review type:
Options
by Sho on 03/11/2024
Overall had an excellent sales guy Chris who went above and beyond. Wasn’t extremely happy with financing J.M. they could have explained better and not pushed on warranties and extended things I really didn’t need or want or understand and… when I asked to explain he kind of was a little shady and wouldn’t take the time out to explain himself better on what he was trying to up-sale on my new vehicle. But after I had time to go home and rethink of what all he had pressured me into getting that was not really what I needed or what we wanted in the first place I had the chance to come back and change somethings and get what I felt was explained more in detail and not pushed and pressured on me the first go around. He also had not completed all my paperwork/ contract the first time I was there and was sending me blank ( not filled out ) emails wanting me to sign them which I refused because who knows what I could be signing if the blankets were empty !! But overall the dealership did make up for the weak areas when I did have concerns on the uncomfortable matter.
41 reviews
Sort by:
Super Duty F350 King Ranch
by AB on 04/03/2024X and Josh were helpful and friendly. Loving my truck so far. Once the decision was made to purchase it took hours and hours and hours to get to the paperwork portion of the appointment.(thus minus one star)Options
by Sho on 03/11/2024Overall had an excellent sales guy Chris who went above and beyond. Wasn’t extremely happy with financing J.M. they could have explained better and not pushed on warranties and extended things I really didn’t need or want or understand and… when I asked to explain he kind of was a little shady and wouldn’t take the time out to explain himself better on what he was trying to up-sale on my new vehicle. But after I had time to go home and rethink of what all he had pressured me into getting that was not really what I needed or what we wanted in the first place I had the chance to come back and change somethings and get what I felt was explained more in detail and not pushed and pressured on me the first go around. He also had not completed all my paperwork/ contract the first time I was there and was sending me blank ( not filled out ) emails wanting me to sign them which I refused because who knows what I could be signing if the blankets were empty !! But overall the dealership did make up for the weak areas when I did have concerns on the uncomfortable matter.Place to corral my Mustang!
by Big Igor on 01/25/2024This dealership has continued to treat both of my Mustangs with precision and excellence. Recently had a "check engine" light come on. They diagnosed the problem quickly and made the repairs as soon as the parts arrived. My other Mustang… came in for normal service (oil change, etc.). Not only did they handle everything perfectly, they even brought me home and then delivered my car to my door when done. You can't beat that manner of personal service and attention to detail.Best in the west
by Mac on 11/16/2023Friendly,courteous, no pressure.Everything
by Heather W on 11/16/2023I purchased a Bronco sport in May. We had the absolute best and most painless experience ever. Josh in finance is amazing, Gary Anderson is so personable. Moving forward to this past weekend, my husband brought my car in for an oil change… and after meeting Hayden H. He ended up buying a brand new Ford F150. We have been so impressed with everything that this dealership has to offer from start to finish. Everyone is knowledgeable and professional and extremely friendly. They treat you like a person. They go above and beyond. I would absolutely refer anyone looking to buy or lease or service a vehicle to Auto Nation Fort Worth. They have my business from here on out.Great Service!!! Even Better Value & People!!!
by D K22K on 08/24/2023Darla, our Service Advisor, Brandon the Parts Mgr, and Luz at checkout combined to enable us to have the most cost effective and valued savings experience for our new tires and alignment service. The three individuals worked together to… utilize Ford's Price Matching Policy in conjunction with AutoNation's promotional offer to give us the best service value. This is particularly heartening and appreciated as we are still stinging from the recent loss of our child to cancer, and the tremendous burial expenses involved. God Bless you all.Darla at Autonation Ford
by DJ on 06/15/2023Great support and help with keep customers informed of service status. THANKS DARLA!!!Manny’s the MAN!
by Chelsea k on 09/07/2022If you go to auto nation ford ford your car needs be sure to deal with manny! Especially if you’re getting a bronco, he knows EVERYTHING there is to know. I special ordered one back in December, and received it in august. He kept me updated… throughout the whole process AND made my car buying experience nearly painless!Quick & Efficient Service!!!
by ddanmadk on 03/31/2022I arrived early Saturday morning for service on our Ford Expedition at AutoNation Ford Fort Worth. My Service Advisor, Darla Marshall, when told I was waiting, regretfully told me they were already behind and it might be awhile. I had… barely settled into my comfortable chair in the customer lounge, when Darla approached. I felt uncertainty, fearful that that something worse had been found, and/or the wait would be much longer than projected. To my pleasant surprise, Darla informed me that all was complete and I was ready to go. Such pleasant efficiency on a super busy day was much appreciated and has been the norm at AutoNation Ford Fort Worth. Kudos!!Excellent
by Mark055 on 11/03/2020was confronted with a problem on my truck but the service representative explained and fixed the problem in no time at allAuto Nation
by JJJhk5658 on 05/01/2020I have gone back to Auto Nation 3 times - twice for light reset due to oil change message kept coming on. I highly recommend Stephen Hunter, Assistant Manager. He helped me twice. The other time I was supposedly helped by a different A.M.… He didn't return emails. Stephen H. returned emails immediately or within 1 hour. Very helpful when trying to make an appointment. Very friendly and an excellent rep for Auto Nation.Doing the MOST to help!!
by SSenor2020 on 01/31/2020Susan Lee and Johnny Wood were the best!! We bought a car, not certified but still great. Took it home, and the next day had a consistent loud noise and then a dead battery. We weren’t interested in having them buy the car back because we… loved it, but the service team was SO HELPFUL! They told me to bring it up there, they checked it, fixed ALL of the problems I had, and charged me $0. Yes, that was the right thing to do, but they didn’t have to do that. They could have easily said, “No, I’m sorry, you bought it, no warranty.” But they went above and beyond. Fixed it, and fast! I was so appreciative of their help! Both such kind people also. I will always recommend this service department over and over! Thanks Johnny and Susan!!Simple & Seamless - Great Experience!
by SSenor2020 on 01/31/2020Chris Thomas made this sale super easy for us! We found the car my daughter loved, drove it, bought it, all in a couple of hours. No long waiting, no back and forth to sales manager as in a typical car sale. Chris was very friendly,… personable, and made our day very easy. Josh did a great job with signing as well. I’ll recommend them over and over.Lincoln MKS
by Thomas1 on 11/04/2019updated 11/12/2019Susen made sure that my issues were addressed and taken care of. I would highly recommend Susen as your service advisor.Excellent!
by Wendlandmom on 10/24/2019This was the easiest and stress free vehicle buying experience I have ever had. They actually listened to my wants and catered to them.Service
by Dorothy on 07/02/2019Everything went as I expected Susan was wonderfulNew car
by vicnoel76 on 06/28/2019It was the best experience I’ve ever had buying a new car !! Chris Thomas was my salesman ! I told him my story & that I needed a car in the worst way & everything I had all kinds of stuff going on w/ my totaled car so he promised he could… help me & sure enough he got me what I needed & got me in a car & exactly the payment I wanted !! I was crying with excitement!! My parents were happy for me I did something for myself & by myself was what I wanted I told the dealership & Chris Thomas the salesman!! They met my expectations & I’m very happy I called him back !! I would even go back again !!Scheduled maintenance
by Kevin I on 06/10/2019Brought in my F150 for maintenance for first time and I was pleasantly surprised by the service that was provided. I bought my truck at a Houston dealership and it was night and day difference. Won’t be going anywhere else from now on.2015 Mustang GT
by Mustang on 03/16/2019As usual, it was handled professionally. I have been especially impressed with Susan and Christopher.Great Service
by Papa111 on 03/14/2019Mike Parker took great care of my service.Service
by Ildefonso on 03/08/2019Dave was great help and help me save some money.
About our dealership
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
What sets us apart
Through DRV PNK, we continue to raise millions to support cancer research and treatment. Every AutoNation Pink Plate on the road helps put our fight against cancer on full display.
We offer a wide range of finance or lease programs with a menu that makes financing with us clear & simple.
We’ll buy your car and give you a check that you can deposit the same day. Get a certified offer for your vehicle, guaranteed for 7 days or 500 miles at any of our locations, even if you don’t buy a car from us.
We use an EPA-approved disinfectant to sanitize every vehicle we sell. Plus, we offer store-to-door-delivery for a safer shopping experience.
Our pre-owned vehicles are priced just right. Every 1Price Pre-Owned Vehicle is backed by a 5-day or 250-mile (whichever comes first) Money-Back Guarantee and a CARFAX™ Vehicle History Report.
Amenities
- Complimentary Coffee
- Complimentary WiFi