Customer Reviews of AutoNation Chrysler Dodge Jeep Ram North Fort Worth
Review type:
Excellent
Full service Oil change, recall, and windshield reservoir
by Cromwell1025 on 05/29/2023It was good. They did all the services in a timely manner.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
satisfied
by Virginia on 05/27/2023My Husband and I bought both our jeeps there and been going there since 2008, after a not so unfavorable experience with a service tech Don in March of 2021 after my husband passed, I was not going to go back. The Service Director/manager… Brad Lee has gone far and beyond to be sure that I am well serviced and in a timely manner. along with Dana, People like Brad and Dana are far and few. The only thing I would address is when you get an oil change, they automatically rotate your tires without your knowledge, This I was not aware of, and the service tech Steven did not bring this to my attention. Thank you, Brad and Dana,Hi Virginia, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Chrysler Dodge Jeep RAM North Fort Worth! Don't hesitate to call us if you ever need anything. Be safe on the road!
Service
by DMilligan on 05/24/2023I have been going to AutoNation for years, and the service I received during this visit was superior to my previous visits.Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
New Car
by Chris03 on 05/21/2023I’m super satisfied with the overall process of buying a car at AutoNation. The staff was excellent and knowledgeable. They are very receptive and have amazing customer service.Hi, thanks for your praise and kind comments about our team. Drive safe, and we'll see you on the road.
Salesman
by BRCheyenne on 05/19/2023Excellent experience with Charles John Charles. Knowledgeable, professional, personable and helpful. Made my Jeep purchase a pleasure.We are pleased to hear you had such a positive experience with us, Brcheyenne! If you need more help, our team is available to talk -- safe travels!
Wonderful experience.
by RobertH on 05/18/2023Wonderful experience. Our sales person and finance person worked very hard and got us in and out very fast. We will recommend all our friends and family to AutoNationWe are pleased to hear you had such a positive experience with us, Roberth! We appreciate your recommendation of AutoNation Chrysler Dodge Jeep RAM North Fort Worth and we hope to be of service again in the future.
Buying Group Purchasing Relations Director
by Keller-Jeff on 05/19/2023I hit a very large retread off a semi-tractor/trailer on the interstate at a high rate of speed. I was concerned that it may have knocked my Jeep Grand Cherokee out of alignment. My service rep Kyle was super to work with and understood my… concern. They not only checked and repaired the alignment, but checked to make sure nothing else was affected. He even did a super job explaining to me the recall on another vehicle I own and what to expect. I will definitely come back to Kyle with my repair needs.Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Great experience
by LaurenD on 05/17/2023No hassle, good customer service.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
Dodge Dart service
by MarkDag on 05/08/2023Fast and great service. My car works perfectly again.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service
by Nathan Hull on 05/04/2023Efficient, polite, and got everything taken care of.Hello Nathan, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
First timer!
by Bob Fettig on 05/02/2023This by far is the best dealership I’ve dealt with in years!!! Dana, my advisor, was super fast, helpful and professional! Brad, the service mgr, came through the waiting area with snacks, checked in a few times to make sure I was good and… came to me as I was leaving to make sure everything went well! They definitely have my repeat business moving forward! Thank you for making “adulting” more pleasant!!Hi Bob, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Recall Noticed
by Hatman329 on 05/01/2023Dana was informative and kept me informed.Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Good job
by Severa h on 04/29/2023The service went great got in and out in a timely fashion.Hi Severa, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Oil change
by James Wallis on 04/28/2023Had oil service with no appointment were very accommodatingHi James, your comments keep us motivated and working hard for all our guests. Drive safe, and we'll see you on the road.
Great Service
by RAM2500 on 04/27/2023I had a “Perform Service” message pop up on my dash. I decided to take my truck to the dealer to see what the message was for. To my surprise they were able to do the service and provide a loaner for the time my truck was in the shop.… Only reason I give 4 out 5 stars is because they didn’t check the wiper fluid, which for empty.Hello, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Customer Service
by Customer on 04/26/2023Don was very professional and responsive.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Run
by JessiLM on 04/21/2023The overall sales started out good. I purchased a vehicle two weeks ago this week the brakes failed. I notified the dealership, only to be told that I bought the vehicle as is, and there’s nothing that they can do. However, when I purchased… the vehicle, I was told it had gone through an inspection when the diagnostic computer was hooked up to the vehicle after brakes failing there are a lot of issues, and this dealership doesn’t feel the need to make it right now or do they value my life, or have integrity or a moral compass. It is in your best interest to run don’t walk don’t even waste your time and don’t purchase a vehicle from this dealership.Hello Jessi, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. Here at AutoNation Chrysler Dodge Jeep RAM North Fort Worth, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (817) 642-7894 to discuss ways we can better serve you in the future.
NEW TIRE CHANGE
by customer on 04/20/2023TECH, KYLE, did XCELLENT JOB in helping me get new tires. Performed check w/rest of car; xplained things that need attention. Agreed, and will have other svc in near future when i'm due for oil change.Thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
Great experience wonderful people
by TitusL21 on 04/20/2023Got my oil changed and tires rotated they were quick and accurate and fair. They also reset my dash and fluid levelsHello, Thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Service was great
by laragamm on 04/20/2023Jonathan was very friendly and helpful during my service appointment, and the service was great. Thank you!Hello, Thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
owner
by pipecos on 04/15/20231- I call and made an appointment 2 weeks ahead 2- I didn't get a loaner car, 3- I was told to come in 2 days they would have a car for me never did get it 4- They keet telling me parts were coming 5- 3 weeks later they told me to come and… pick up my Grand wagoneer that they have to order the parts and it was going to be a few months to get themHi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (817) 642-7894 to discuss what we can do to help.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
by Sandy Karon on 08/01/2024