AutoNation Chrysler Dodge Jeep Ram North Fort Worth

I recommend 0 stars if possible, my issue started in October 2022, my car was in a accident, my insurance referred me to this particular dealership to repair my truck, everything was repair except the exhaust manifold leak, I was informed the part were ordered and once arrived DON will give me a call, I’ve made multiple calls left multiple emails, still haven’t heard from DON, I live 1 hour away and didn’t have the time to drive to the shop, 4 months later after numerous calls and voicemails I finally speak with DON, he advised me he will need to go to parts and verify if parts are in and he would call me back, hours passed no call back, next day I made multiple calls trying to reach DON and once again left multiple voicemails, finally July 8th 2023 I decided to drive to the dealership, remind you I’ve been calling since October 2022, I speak with a service advisor and was told the parts been here for months and they are full for the day and can’t take no repairs, I booked a appointment for the following week July 15th finally I see DON which is the most disrespectful no caring no customer service guy, tells me the repair man is out and I have to bring it back another day, I become upset and ask for a manager, the manger comes over and offer no help, I had to get a little irate for them to service me, finally they advised me they will have it taking care of within 2 and a half hours, 3 hours past of me waiting in the waiting room I asked DON what is the estimated time left for the repair, his direct words are, THEY FIXING IT and walks off aggressively, I had to ask for a manager again, he goes to check and they are just starting on my truck putting it on the lift, I’ve been here 3 hours already and they are just getting started saying the manifolds was hot they had to allow it to cool down, which the information was never explained now I have to wait another 2.5 hours, and DON and the manager was so uncaring, this has to be the worst experience I’ve ever had, I will never ever ever come back, and crazy thing I’ve bought 2 cars from AUTONATION, well they definitely lost me and my family as a customer.