AutoNation Chrysler Dodge Jeep Ram North Fort Worth

I recommend avoiding this dealership at all cost. This location is rude and dishonest. My wife and I visited and I was greeted by Tyler. This salesman refused to greet or interact with my wife in any way, he would not even say hello or shake her hand. My wife asked several questions about the Ram we were looking to purchase and he would not look at her and answered her questions while looking at me. We inquired about adding options such as running boards and a spray in liner and were told that we should go somewhere else because "they charge too much here". When I asked to see a second vehicle to compare options, Tyler sighed and said the vehicles were not that much different. Eventually, we were shown the second vehicle. Throughout out interaction, the salesman continually yawned and kept checking his watch and made us feel like we were a bother. We were offered a test drive but it never materialized. We were told we had to give the VIN number of our personal vehicle even though we were not decided on trading the vehicle. I had done months of research on the vehicle we were looking at and knew there were specific incentives we were entitled to such as return customer loyalty cash. I asked about these specific incentives and was told "those must be old because I never heard of them". When I said they are on the website now, he said well my boss said you can't have them. On a side note, other dealerships have contacted me and offered these same exact incentives without being prodded. Autonation intended to keep these incentives themselves without passing them onto me. Please do you research! I did contact the corporate HDQ to let them know my customer experience as well as wrote a review on Google. I received a reply to my review asking me to contact the dealership GM because they wanted to assist. I contacted the GM and he was even more rude than Tyler. I was chastised for writing a review that was negative. The GM said since I wrote a public negative review there was nothing he would do for me. This dealership is dishonest and unscrupulous. They will rob you blind if you are not careful. Customer service is beyond lacking. It seems all they care about is making a dollar at their customers expense. This dealership had a bad reputation in the area under their previous ownership and that legacy lives on under new ownership. Save your time and go somewhere else that will respect you and appreciate you as a customer.