Customer Reviews of Shamaley Ford
Review type:
Review
by ReneZap on 06/05/2024Excellent customer service, very friendly and helpfulTony at Shamaley!
by B.Lightfoot on 05/24/2024Tony was a great salesman, straight up with everything, no hidden fees, no wasted time. It was the most efficient car buying experience I’ve ever had. When me or my family need a new car I’m calling Tony at Shamaley!Congratulations on your new vehicle! We're thrilled that Tony provided you with a great sales experience. Your satisfaction is our ultimate goal, and we eagerly anticipate assisting you in the future.
Customer
by Mike Bell on 04/02/2024Mr Burciaga was very professional, helpful, and had a lot of patience. I did not feel pressured at all.Congratulations on your new vehicle! We are thrilled that Mr Burciaga provided you with a professional sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.
Master Sales Person(Luis De La Torre)
by Veronica on 03/14/2024Luis De La Torre guided me through since September of 2023 when I first ordered my first truck. He was so professional and knowledgeable and friendly. He even impressed my husband and that rarely happens. I have purchased over five brand… new vehicles throughout my lifetime and this experience was the best! Thank you Luis and Jorge in Finance!Thank you for sharing your exceptional experience with Luis and Jorge! It's fantastic to hear that Luis provided you with professional, knowledgeable, and friendly guidance throughout the process, leaving a lasting positive impression. We're thrilled that this experience stands out as the best among your purchases of brand-new vehicles. Enjoy your new truck!
Sales
by Dominguez on 03/02/2024Best experience ever in buying a truck and great dealsWe are thrilled to hear that you had the best experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Great customer service
by Jessica on 02/12/2024Manuel Beltrán and Ralph were very helpful, they made our experience exceptional. Smooth buy! I loved my experience with this company and im very satisfied. High end inventory great customer service and best prices in town. Thank you for… your great customer service.Thank you for sharing your positive experience! We're thrilled to hear that Manuel and Ralph were very helpful, making your car-buying experience exceptional. We appreciate your kind words about our high-end inventory and great customer service. We value your business and look forward to serving you again in the future!
Excellent experience
by Time Zone on 02/02/2024Hospitality, and a professional sales team that guided me on the perfect truck for my needs we’re excellent!!!!We're thrilled to hear that you had an excellent experience with the hospitality and professional sales team at our dealership. It's great that they were able to guide you to the perfect truck for your needs. Thank you for choosing us, and safe travels in your new truck!
F150 sport 2023
by Luz m soto on 01/26/2024Excelente servicio. Excelente contrato. Amo mi nueva shamaly.¡Felicitaciones por su nueva F150 Sport 2023! Es fantástico saber que tuvo una excelente experiencia con el servicio y el contrato y que le encanta su nuevo camión. ¡Disfruta de tu F150 Sport y viaja seguro en la carretera!
Sales
by Customer on 01/10/2024Excellent service. Audrey The salesperson was very attentive and very professional.Congratulations on your new vehicle! We are thrilled that Audrey provided you with an excellent sales experience. Our ultimate goal is your satisfaction! We are excited to help you in the future.
2023 Ford Explorer
by RM Corona on 12/27/2023Charlie and JC made this purchase very easy Awesome Customer ServiceCongratulations on your new vehicle! We are thrilled that Charlie and JC provided you with an awesome sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.
Sales
by Enrique on 12/11/2023Great deal considering the price of the vehicle Abraham Juarez is the guy who can lend a hand and is the one who a great helpIt's fantastic to hear Abraham was instrumental in helping you secure a great deal on your vehicle! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future. Congratulations on your new vehicle!
Sales
by Geniesaya on 08/19/2023Everything was awesome. We took care of the application online so is it faster process.Congratulations on your new VEHICLE! Your satisfaction is our ultimate goal! We appreciate your business and look forward to the opportunity to assist you again in the future
New Bronco
by DPDDPDD on 07/28/2023Everyone from the receptionist to the finance officer was very, very friendly. I never felt pressured buying a vehicle at SHAMALEY. I’m also pleasantly surprised that they were more than fair on my trade-ins. If you’re in El Paso, and… you’re looking to purchase a Ford, buy it at SHAMALEY!We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
Sakes
by Attridge on 07/19/2023Good and great service they took care of my needsThank you for being our customer, we appreciate your kind words!
Great Deal, Great Service
by Sarah&Mike on 06/30/2023Traded in 2 vehicles great value, great customer service.Thank you for being our customer, we appreciate your kind words!
Great
by Karl Morgan on 11/30/2022They worked with us to get a lower payment and a great deal on the ne vehicleCongratulations on your new vehicle, Karl! Thanks for the review.
Customer Service
by Susie2315 on 12/27/2016updated 01/07/2017I was very pleased by the gentleman that assisted me picking my new car! He helped me find something that accommodate me and my needs ! Jorge Luna was outstanding !Thank you Susie! We are very happy to hear that Jorge to provided you with an enjoyable experience. We thank you for your business and look forward to your next visit!
Atrocious
by mattallica524 on 11/09/2008would like to report unprofessional behavior of your sales staff that has lost our business rather than earned it. Juan Sargossa, the reported sales manager was rude and unprofessional for the following reasons: rather than search the… inventory on the computer or via paper first, he only offered that we walk around the lot outside until we saw a vehicle we liked (mind you the heat was in the triple digits. Furthermore, he refused to give ANY idea of the prices of the vehicles in order to help us make our decision. He repeatly gave analogies to support how HE does business, repeatly stating that we needed to pick a specific vehicle on the lot (by wandering around outside in the heat) before giving any hint of the price. We left before getting upset or angry, and in leaving he did not even look at us or offer a hand shake (I had to put my hand in his face as he was looking down. The real shame of the matter is that this is our first experience with Ford and it damages a company as a whole when the staff, (especially the managers) are ignorant. On top of all of this, the dealer tried to argue that a basic ford fusion, 4 cyl (with nothing, ie manual, cloth) could not be purchased for less than 20K. What a joke. Hopefully this saves the valuable time of anyone who is considering going to this dealer.Beware of Shamaley Ford
by jumpmaster73 on 12/28/2013updated 07/24/2025I bought a 2013 F150 after sitting there for 3+ hours with my family on a Saturday. I went in early in the morning to pre-do the financial paperwork, this was an additional 2 hours. When I finally received my vehicle it was not cleaned. I… had to peel the stickers off the windows myself. I was not shown how to operate anything on the vehicle. I had some stipulations on my 2010 F150 FX4 that I was trading in. I even asked the loan officer if I need this in writing and he stated No it seems legit. I was to bring in the stock head lights and tail lights. I held up my part. I was to receive the aftermarket head lights, tail lights, light bar, and mud flaps, bed cover, tail gate extender, and floor mats. Four days after purchase I was afforded the opportunity to get the vehicle cleaned. Shamaley installed the bed cover and bed extender. The sales rep Javier M. stated They were really busy and he would call me when they have been swapped out. Only reason this is a concern at this point is because the company is advertising the vehicle with the after-market items on the vehicle. It has in the last week been marked as sold with an $11,000 profit. Once I got home I inspected the vehicle and it appeared clean but when I lifted the floor mats it was dirty the inside windows at night you could not hardly see out them. [HTML removed]. The mileage on the statement I signed was 15 miles, but the actual miles were 265. I told the sales rep about this and he stated this will not affect my warranty. Speaking with Ford the mileage starts at 15 so I could lose 250 miles off my warranty. I have used their chat room to try to rectify the situation and have sent an email through the main web site. I feel I have given them ample opportunity. I was told over and over by Javier M. his boss and the loan rep that I would be taken care of and given the best prices on both the purchase and trade in. This did not happen and I trusted him. The 5hrs of sitting around with a hungry 5 year old and a frustrated wife didnt help with my decision making. It seemed like once they made the sale they were done. They have not called once to see if I am satisfied. I will not recommend this dealership to anyone and I will warn everyone I know of the treatment I have received.SHAMEFUL TRADE IN TACTICS
by Niri_Tawa on 05/11/2013updated 07/24/2025Over the last week, I have been dealing with Shamaley Ford, in El Paso, Texas, seeing if we could trade our GMC Sierra 2 door king cab for a 4 door ford. The GMC has a bunch of power WITH good fuel economy, (20to22 MPG highway), thanks to… it's 6.5 Tourbo diesel. For the last several days, the salesman assured Ateyo and myself that there was NO PROBLEM, he could GET US into what we needed, a four door pickup. The only unexpected trouble that it gave us was one time it needed a jump, and I later FOUND, and FIXED the problem. The interior on the truck looks like it is a NEW truck. PERFECT headlined and carpets, Seats and dash pad with NO damage, and a STRAIGHT BODY. Yesterday, when we took the truck in, even Bryant, the salesman that we have been dealing with for a week, was blown away by how good it looked. EVERYTHING looked GREAT, and he took the truck to Tim C., the Appraiser. EVERYTHING CHANGED. We did not like the offer that the Ford dealer made. In fact, the offer was SO insulting we decided to reevaluate the situation. After we left the dealership, Niri discovered that a critical cable had been replaced with an inadequate wire. She bought some heavy duty cable from the hardware store and two heavy duty terminal ends made of lead, not pretty bronze. Now it is more reliable! So we gave her a bath and now it is sparkly AND reliable. The dealer offered me 2,500 dollars in trade for the 3/4 ton GMC SIERRA with a fine running 6.5 Turbo Diesel, with a NEW interior, for the 2004 four door, two wheel drive, five and a half foot bed, F-150 that they wanted TWENTY TWO THOUSAND for, where the 60 monthly payments would "ONLY" (their words), be FIVE HUNDRED THREE A MONTH!! The BUY HERE--PAY HERE dealer has the SAME YEAR F-350 FOUR DOOR, FOUR WHEEL DRIVE, EIGHT FOOT BED, POWER STROKE TURBO DIESEL for only THIRTEEN THOUSAND to anyone else, but because I have already bought from him, it is only TEN THOUSAND DOLLARS, ZERO INTEREST, Two Hundred a month Payments to me. SHAMALEY FORD is a [non-permissible content removed] that practices FINANCIAL USURY. STAY AWAY FROM THOSE PEOPLE!!We are so sorry to hear that your experience with our dealership was a negative one. We strive for excellent customer service before, during and after the time of purchase. We apologize for any inconvenience this experience has caused you. If there is anything that would make this experience better, please let us know.
Don't buy at Shamaley
by gs79936 on 12/17/2013updated 07/24/2025The worst dealer ever. I purchased a 2013 Ford Focus Titanium. The sales advisor Arturo was awesome. The second day after purchasing the vehicle I started having issues with the radio, rear hatch and the air conditioner. I took it to… shamaley about six times for the same issue and my vehicle was in the shop for more than two months. I had to be put in three different car rentals. I contacted for directly and they were no help. They told me they would reimburse my car payment since I wasnt able to drive my vehicle. The same issues came back after they said they had fixed them. I asked for them to take the car back and ford said they wouldnt and that all they could do was try and keep fixing it. After that I went to shamaley to see what the could help me out with as far as getting rid of the vehicle. They said they would work with me in a trade in. There offer was terrible all they wanted was to make more money. I am a veteran so for you soldiers out there buy some where else and not a ford product they don't stand by there products.We are very sorry for what you experienced. We hope for another opportunity to earn your business in the future.
Shamaley Ford invites you to visit our car and truck dealership in El Paso, TX. Our team members are standing by to provide you with some of the best deals near you on Ford cars, trucks, and SUVs, as well as financing, maintenance, repair, parts and more. Find out why we are one of the El Paso area's most trusted Ford dealers.
ESPAÑOL
Shamaley Ford le invita a visitar nuestro concesionario de autos nuevos y usados en El Paso, TX. Visítanos hoy para carros Ford y trocas, camionetas y SUVs, así como servicio completo, autofinanciamiento y más. Nuestro equipo está listo para ayudarle a descubrir porqué somos uno de los mejores distribuidores de coches Ford en el área El Paso.
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by Noel Guber on 06/07/2024