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Shamaley Ford


11301 Gateway Blvd W, El Paso, TX 79936 (map)
Today 9:00 AM - 8:00 PM
Sales Rating
Recommend:
Yes (14) No (0)
Service Rating
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Yes (55) No (5)
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Dealership Sales Review

1 out of 5 starssales Rating
SHAMEFUL TRADE IN TACTICS
Written by Niri_Tawa on 05/11/2013
updated 07/26/2025

Over the last week, I have been dealing with Shamaley Ford, in El Paso, Texas, seeing if we could trade our GMC Sierra 2 door king cab for a 4 door ford. The GMC has a bunch of power WITH good fuel economy, (20to22 MPG highway), thanks to it's 6.5 Tourbo diesel. For the last several days, the salesman assured Ateyo and myself that there was NO PROBLEM, he could GET US into what we needed, a four door pickup. The only unexpected trouble that it gave us was one time it needed a jump, and I later FOUND, and FIXED the problem. The interior on the truck looks like it is a NEW truck. PERFECT headlined and carpets, Seats and dash pad with NO damage, and a STRAIGHT BODY. Yesterday, when we took the truck in, even Bryant, the salesman that we have been dealing with for a week, was blown away by how good it looked. EVERYTHING looked GREAT, and he took the truck to Tim C., the Appraiser. EVERYTHING CHANGED. We did not like the offer that the Ford dealer made. In fact, the offer was SO insulting we decided to reevaluate the situation. After we left the dealership, Niri discovered that a critical cable had been replaced with an inadequate wire. She bought some heavy duty cable from the hardware store and two heavy duty terminal ends made of lead, not pretty bronze. Now it is more reliable! So we gave her a bath and now it is sparkly AND reliable. The dealer offered me 2,500 dollars in trade for the 3/4 ton GMC SIERRA with a fine running 6.5 Turbo Diesel, with a NEW interior, for the 2004 four door, two wheel drive, five and a half foot bed, F-150 that they wanted TWENTY TWO THOUSAND for, where the 60 monthly payments would "ONLY" (their words), be FIVE HUNDRED THREE A MONTH!! The BUY HERE--PAY HERE dealer has the SAME YEAR F-350 FOUR DOOR, FOUR WHEEL DRIVE, EIGHT FOOT BED, POWER STROKE TURBO DIESEL for only THIRTEEN THOUSAND to anyone else, but because I have already bought from him, it is only TEN THOUSAND DOLLARS, ZERO INTEREST, Two Hundred a month Payments to me. SHAMALEY FORD is a [non-permissible content removed] that practices FINANCIAL USURY. STAY AWAY FROM THOSE PEOPLE!!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? Not Applicable

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customer_svc on 07/01/2013
Dealer Response
We are so sorry to hear that your experience with our dealership was a negative one. We strive for excellent customer service before, during and after the time of purchase. We apologize for any inconvenience this experience has caused you. If there is anything that would make this experience better, please let us know.
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