Customer Reviews of BMW of Dallas
Review type:
Unethical dealership that raises many questions
by redmonkey928 on 01/03/2025I would run, not walk from this dealership if buying a used vehicle from them. We worked with Chris in an out-of-state transaction and asked very pointed questions pre-sale such as: was it a non-smoking vehicle? Paint protection film… installed? Wheels show curb rash? Any service records available? All of these questions were answered and we were told, non-smoker, no signs of curb rash, no ppf installed, nice 17k mile vehicle, etc. so we proceeded with the purchase as it was relayed to us. Once the funds were sent and received by BMW of Dallas, I was then informed that there was a wheel showing curb rash that was missed (noting, I specifically asked this presale). Fine, mistakes happen, and the car was taken by BMW of Dallas to get some aftermarkets installed that were also paid for by us (window tint). Again, once the car was confirmed to have that done and I paid for the window tint, I was then told another wheel was showing curb rash (which now brings the total to two wheels curbed). So I am being told all of this after the fact that I paid for this vehicle, which is shown in the attached texts as the car was paid in full on 11/18 as shown when Chris confirmed they received the bank certified check. The vehicle was shipped to me after the work was completed, and when it arrived it was displaying it had a collision alert, and low oil alert as soon as it was removed from the trailer. The car was visibly leaking oil on the ground and I immediately alerted the sales group as this is now beyond two after the fact curbed wheels. Chris could not have been less easy to work with and denied he missed the wheel damage(s) and that the car wasnt damaged while in their hands; so I spoke to his manager Mark whom stated he will do his best to help, but knows nothing mechanically about cars. We agreed I would take the car to a local Mercedes dealership to get it assessed since I was not local. Upon arrival at the Mercedes dealer, I was informed this car had been in an accident as the front right oil cooler was broken, front right of the front driveshafts was broken, and on the same corner a front outer tie rod was broken and loose (noting, that this was all on the front corner of one of the wheels being curbed). On top of that, only 3 tires were replaced by BMW of Dallas and one original that was left which was 50% worn and I was told cannot be driven like this with an AWD car as it will be a safety concern for the traction control, etc. The damage has totaled over $6000, and mind you BMW of Dallas removed the wheels to a) install tires, and b) did an oil change so they were working in the exact areas that were all damaged. I informed Mark (sales manager) and he could not have been more difficult to deal with as he wanted to talk to the Mercedes dealership and minimize as much of his out of pocket costs as he could now recite all sorts of mechanical items, recalling he formerly told me he knew nothing of mechnicals on cars, but now could recite off the top of his head refurb costs on wheels, and refinishing at his shop cost. Mark also offered to unwind the deal and take the car back, but refused to pay for shipping as he felt the dealership did nothing wrong in selling us a clearly damaged vehicle, and questionable that the damage occured was all in a similar area and we were not notified until after we paid for the car. This was a clear indication, this is nothing more than a dealership interested in their own best interest. We have not had this vehicle we purchased for over 20 days as its been in the Mercedes dealership here getting parts ordered and serviced correctly. Mark finally agreed to send some funds but we are still left with no vehicle ,and out of pocket costs in addition for this dealership's clear sales interests only. I would absolutely recommend shopping elsewhere for a used vehicle.Robert Grisham
by Danielp on 07/28/2024Thorough and friendly explanationHello, it is great to read such wonderful comments about your recent experience with us! If you ever need help, just give us a call. Happy motoring!
Execellent
by Yes7770 on 07/27/2024I bought a 2021 BMW X6 M50i from Joe Silva and his team. I am not an easy person when buying car. Joe and Julie were execellent in service and their professionalism. Thank you!Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Bought a New X3
by Terri-Dallas on 07/15/2024Michael Torchia was honest, straight forward and very helpful. I would be happy to work with him again anytime. They immediately gave me the best price compared with two other dealers in the area. He got back right away and the other two… took days to respond. This section in no way reflects on Michael in is for the closers in back after. Watch the closing sales completed by the guys in the back when they try to sell you all the addons, do your research before you sign up for another 10k in expenses for tire coverage and what knot. As long as you don't sign the same day you can wait a day and go research these to see if you need them. I bough replacement assistance coverage through my insurance company instead of the gap insurance and saved $500 a year. I also waived all the other coverage options other than the ding protection for hail or door dings, I thought that was well priced by the dealer. Happy Driving!Hi Terri, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!
Robert is amazing and so is my new BMW
by JamieGTX on 07/09/2024Robert helped me with my new BMW and was patient and kind.Hi, we're happy you found our staff to be so supportive during your experience here at BMW of Dallas. Don't hesitate to call us if you ever need anything. Be safe on the road!
Used BMW M3
by Mikey_Mart34 on 06/13/2024I drove from Houston to Dallas to look at a 2021 BMW M3 and let me just say- it was one of the easiest car buying experiences I’ve had! With just a few hours of notice, Joseph Eaves had the car detailed and waiting for me. Super nice guy… that helped with the entire process with no haggling or aggressive tactics that other salesmen tend to use. BMW of Dallas helped out by looking at alternative options of financing even though I was already pre-approved because they genuinely tried to help out with a better deal… we weren’t able to work things out with in house financing but at least they cared enough to try right? They were even able to get a similar offer for my trade in that I was planning on selling to carmax (this made it super streamlined!). 10/10 experience and wouldn’t mind making the trip to Dallas again for future purchases :)Hello, it means so much to us that you chose our dealership! Feel free to stop by if you ever need any more help.
10/10
by cartier on 06/13/2024Great experience. Knew exactly what I wanted and no one was overly pushy.Hi Cartier, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Amazing service!
by Diego Ramos on 06/11/2024My Salesman Aldo went above and beyond to make sure i got the best deal he could possibly give me. Finance department was very transparent with all the packages to ensure my car had the best protection. Would recommend this dealership to… anyone looking for a new or used BMW!Hi Diego, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you need more help, our team is available to talk -- safe travels!
Great experience
by Dallas Bill on 06/05/2024Mike and Rania in sales did a great and efficient job for me in my purchase of an X5. I had driven an X5 at another dealership and asked both that dealership, another area dealership, and BMW of Dallas for a price on and X5 with the options… I wanted. Mike immediately responded with a good price and Rania helped me close a deal from there. (Over a week later, I still have not heard from the other two dealerships.). It was a very nice experience all around.Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Satisfied Customer
by lemonsrj on 05/26/2024I recently bought a BMW X5. This is my first BMW and so far it’s been amazing. I worked with Chris and he was great. He answered all of my questions and wasn’t pushy, which was huge plus for me. The only negative for me was the finance… people. I came in with pre-approved loan from my bank and I felt like they were overly aggressive about me financing through one of their “partners”, even though their rate was higher. That interaction almost made me walk away but I wanted the car, which sells itself and I liked the way Chris conducted business throughout my search process. My high rating is specific to my dealings with Chris.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
BMW DALLAS
by BillDWalsh on 04/09/2024Our salesperson Saron, was Very knowledgeable and did an excellent job in showing us the different accessories on our new BMW X7.Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
New car lease
by 2024X3i on 03/29/2024Well done and efficient from start to finishHi, thank you for taking the time to leave a review for us at BMW of Dallas. We're happy we could meet your expectations! Drive safe, and we'll see you on the road.
Purchaser
by Lisavol on 03/26/2024Friendly and very knowledgeableHi, we really appreciate your feedback! Don't hesitate to call us if you ever need anything. Be safe on the road!
BMW Of Dallas
by Started on 02/28/2024Awesome. He really tries to make the experience hassle free.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
*** Out-of-State Buyers Beware****
by ShadB on 02/27/2024As an out-of-state buyer, I recently attempted to purchase a BMW i3 from BMW of Dallas, and unfortunately, my experience was incredibly frustrating and disappointing. Initially, I was drawn to a vehicle listed by BMW of Dallas and was… promptly provided with a video and photos of the car by a sales associate named Steven Saroyan. However, the troubles began when I expressed my interest in securing the vehicle with a deposit on Monday 2/26/2024. Despite my willingness to commit financially, I was abruptly informed that the dealership couldn't hold vehicles due to being a publicly traded company. Undeterred, I decided to confirm my purchase decision the following morning on 2/27/2024. Before the dealership even opened, I proactively reached out to the sales associate, expressing my intent to proceed with the purchase and specifying my preferred payment method and time for wire transfer. However, just as I was prepared to make the payment, I received shocking news: the dealership was HOLDING the vehicle for a local client to view. This revelation completely contradicted their earlier statement about not holding vehicles, leaving me feeling betrayed and frustrated. The inconsistency in policies and the disregard for my commitment as an out-of-state buyer made this entire experience the worst I've ever had with a car dealership. It's unacceptable to give preference to local buyers at the expense of committed out-of-state customers. In conclusion, I strongly advise potential buyers, especially those from out of state, to exercise caution when dealing with BMW of Dallas. My experience highlights significant flaws in their customer service and sales practices, and I would caution anyone considering a purchase from them to proceed with extreme caution.Hi, we are deeply disappointed by your experience at BMW of Dallas. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (972) 763-5528 to discuss what we can do to help.
Great service , wonderful experience!
by Juan Anaya on 02/23/2024Loved my experience at BMW. I was greeted by Max and worked with him throughout my entire time here. Great customer service by Max and the team at BMW. I would highly recommend coming here if you are looking for a new vehicle!Hi Juan, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
2024 X3 purchase
by X3buyer on 02/20/2024I had a very positive experience at BMW of Dallas and would do business with them again. Honest and fair dealing and was very happy with my trade in value.Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!
First BMW purchase
by Newman7 on 02/02/2024Overall experience was good. We had an appointment for which we arrived on time however our sales associate did not service us until late. We were only allowed to test drive the vehicle around the block. We prefered to test drive the… vehicle for a bit longer time and on the highway.Hi, thank you for taking the time to share your feedback with us. If you'd like, please contact our General Manager at (972) 763-5528. We'd appreciate the chance to make your experience a positive one.
Great experience
by Scott A on 01/05/2024I recently purchased a new car from BMW of Dallas. James Whalen was excellent. He was an expert and it felt like I was working with a longtime friend. No pressure while making sure I was well informed.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Excellent Customer Service
by Chrissie on 01/05/2024We went to BMW-Mini of Dallas looking to trade in my car. Our salesman Hossein was so friendly and gave us straight numbers not hiding any costs. When me and my son asked if we could discuss privately, he always made sure to give us that… time, and when he returned, he always asked permission if he was OK to return, or if we needed more time to talk. We never felt pressured or overwhelmed. This was truly an amazing experience and I love my BMW 430 I series.Hi Chrissie, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Dealership Experience
by James J on 01/05/2024Very professional and efficientWe are pleased to hear you had such a positive experience with us, James! Don't hesitate to call us if you ever need anything. Be safe on the road!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (972) 763-5528 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
by Chole Yates on 01/05/2025