Customer Reviews of MINI of the Woodlands
Review type:
Mini of The Woodlands
Top-notch service
by SandiAitken on 05/02/2025The service I receive from MINI of The Woodlands is top-notch. Everyone is so nice and professional. The waiting room is comfortable. My Service Advisor, Justin E is very knowledgeable and always keeps me informed about what's going on with… my car.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests, and we look forward to your next visit!
Surface for my mini
by Anna Damian on 12/14/2024updated 12/20/2024Paloma always provides excellent service! She is professional and friendly and efficient and the reason I continue to drive two hours to have my car serviced and this is my third minute to service from there. She is absolutely the best.Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service
by Monica V on 10/01/2024Service Representative, Eric, at The Woodlands, TX location is always patient and very knowledgeable. If he doesn't have a complete answer right away, he always finds out and gets back to me. I am on ny 2nd MINI and will continue to bring… it to this location. Thank you.Hello Monica, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Mini of The Woodlands
by AKelldorf on 08/15/2024The team and staff members are wonderful to work with, they made everything stress free I had no issues what so ever. I would highly recommend this dealership for your next BMW or MINI it was a great experience.Hi, your comments keep us motivated and working hard for all our guests! Drive safe, and we'll see you on the road.
The Bells
by The Bells on 08/02/2024Our experience was very efficient and friendly from the first call to driving out the door. Nathan was extremely knowledgeable about the specifics of the models we looked out, and he actually listened to our questions and comments. The… overall transaction was quick….which was important to us.Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Great Experience!
by Janet P. on 06/13/2024The service experience that I had at Mini of the Woodlands was easy! My husband bought me my first Mini Cooper in 2010. Driving a Mini Cooper is a blast. My last one had some kind of issue with the battery. Selene and her service crew… kept in touch with me be phone and also by text. The easiest service visit for one of my cars that I have ever had. They got the car in and out when they "predicted" and as I mentioned kept in touch with me. The car drives great! Also, I should mention that my car had been cleaned up so well that it looked like it just rolled off of the showroom floor! Thank you Selene, Kara, and the rest of the team that worked on my car. Also, thank you Mini of the Woodlands.....job well done by all involved!Hi Janet, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!
Buying experience
by Vohn Edwards on 05/23/2024The Salesperson Kevon the finance manager were both outstanding, I didn't have a lot of time but I did have a lot of questions since this my first hybrid. The were both informative and efficient.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Exceptional Car Purchase Experience at The Woodlands Mini
by Marco Khar on 04/12/2024I recently had the pleasure of purchasing a used BMW 750 from The Woodlands Mini, and I couldn't be more satisfied with the experience. From start to finish, Nathan, the salesperson, and James, the financial manager, provided outstanding… service that exceeded my expectations. Nathan's expertise and professionalism made the entire process seamless and stress-free. He listened attentively to my preferences and needs, and he was able to find the perfect car for me in no time. Nathan's knowledge of the BMW 750 and his genuine enthusiasm for the brand truly impressed me, and I felt confident in my decision every step of the way. James, the financial manager, was equally exceptional. He was transparent and efficient, walking me through the financing options and ensuring that I understood all aspects of the purchase. James made the paperwork process quick and painless, allowing me to drive off the lot in my new car sooner than I anticipated. Overall, my experience at The Woodlands Mini was nothing short of fantastic. The dealership's commitment to customer satisfaction was evident in every interaction, and I am grateful to Nathan and James for their outstanding service. I highly recommend The Woodlands Mini to anyone in search of a quality car-buying experience. Thank you for exceeding my expectations!Hi Marco, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Came from Colorado to buy a car!
by Chris A on 03/29/2024We loved the customer service and great sales customer service. We came from Colorado to buy a Mini Countryman, because we could not find the exact one anywhere else. It was easy to sign paperwork long distance. They picked us up from the… airport and our car was ready to drive away when we got there.Hi, we are pleased to hear you had such a positive experience with us, Chris! We always strive to provide personable and excellent customer service. Thank you again for the review!
Purchase of used Mini Cooper JCW
by David T on 02/25/2024Very positive experience. Kevon and Aaron were great to deal with and knowledgeable about the car. Very happy with my purchase!!!We are pleased to hear you had such a positive experience with us, David! Thank you so much for being our valued guests and we look forward to your next visit!
Brian is Awesome
by Laura T on 02/01/2024Thought I knew which car I wanted by shopping online. Brian greeted me in the lot and helped me find exactly what I wanted. He is very knowledgeable and honest and didn't try to oversell options. Would go back to the dealership and Brian… next time I'm in the market for a new car.Hi Laura, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Aaron Brunson is the best!
by Janeen Leach on 01/06/2024We had such a pleasure doing business with Mr. Brunson. It was a smooth transition from our 2023 to our 2024 Mini!Hi Janeen, we're happy you found our staff to be so supportive during your experience here at MINI of The Woodlands. Thank you so much for being one of our valued guests and we look forward to your next visit!
Best Mini dealer in the Houston area. James was excellent to deal with.
by Dave on 01/04/2024Was looking at buying a used Countryman but bought new one due to rebates and financing. James in sales was top notch and made the process smooth and quick. Inventory is now better than ever.Hi Dave, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Engine oil change and spark plugs
by Al Velaz on 12/03/2023The reason for the lower score is because of amount of time it took to have a simple service done. The dealer advertises to have shuttle and loaner car service but they don’t. I wish they had more locations throughout the Houston area (this… would apply more to Mini as a company).Hi, thank you for taking the time to leave us feedback. If you are willing, please call our General Manager at (936) 344-1258 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Gustavo
by Gustavo on 11/27/2023Excelente atención de Selene muy amable y precisa en lo que ofrece.Hola Gustavo, gracias por tu amable reseña; ¡Estamos felices de transmitir tus comentarios a Selene aquí en MINI of The Woodlands! No dudes en llamarnos si alguna vez necesitas algo. ¡Esté seguro en el camino!
Great experience!!!
by Dave from Vernon Texas on 11/23/2023I worked with Brian for a couple of weeks prior to driving 6 hours to the dealership. Low pressure and he followed up with my questions in a timely manor. I received great service from all the staff I interacted with. I will buy from… them again.Hi, we're happy to hear you had such a positive experience with our team! Drive safe, and we'll see you on the road.
After the sale all the promises vanished
by Santiago on 11/15/2023I went there to buy a RAM 1500. The price was good, but by the time I was picking up the truck I noticed that some accessories that were included in the pictures were missing (tounneau and floor mats) when I discussed that over the phone,… after sharing the pictures from their publication, it was agreed that at the time I picked up the plates, they will polish the truck in compensation. After that, I did not receive further answers to my messages, and the plates arrived by mail. I believe the message was clear.Hi Santiago, we are deeply disappointed by your experience at MINI of The Woodlands. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (936) 344-1258 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Outstanding Customer Service
by TLife2000 on 10/23/2023I was impressed with their commitment to excellence in customer service. I did not purchase my vehicle from the Mini Woodlands. Despite they were performing service at no cost, they treated me as though I was preferred customer. They… immediately fixed the recall. I will be returning for future service.Hi, thank you for taking the time to share your feedback with us. We always strive to provide personable and excellent customer service. Thank you again for the review!
James Fife
by sammrs! on 10/20/2023No issues. Straight answers. Organized. Prompt.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Tire replacement
by VeronicaSta on 10/18/2023Thanks to Paloma I was able to get in tire fixed right awayHi Veronicasta, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Service Team Visit
by Dana Chaffey on 10/17/2023Excellent overall, my service advisor Paloma was excellent and did all that she could do to make our experience the best it could be. It would have been nice for the service team that was working on an oil issue to fill up the oil when the… job was done.Hi Dana, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
MINI Countryman
MINI Hardtop 4 Door
MINI Hardtop 2 Door
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, your comments keep us motivated and working hard for all our guests! Drive safe, and we'll see you on the road.
by Nia Sterling on 08/17/2024