Customer Reviews of Cedar Park Nissan
Review type:
Julian at Nissan Cedar Park
Helpful
by MKoehler on 10/26/2023updated 11/21/2023We workes directly with Dillon throughout our repairs. He was very helpful and very nice. Will directly work through him in the future.It's fantastic to hear that you had a great experience and that Dillion provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Excellent service and timely too
by ShawnsAltima on 11/17/2023I called to get on the service teams schedule, and Edwin made time available immediately. He and Beckie both promised the repairs done quickly and as promised, was done in the same day. Thank you both!!It's fantastic to hear that you had a great experience and that Edwin and Beckie provided excellent assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Lack of Explanation in Services Needed
by JJJCCCOOO on 11/14/2023Was quoted $1500 for changing the lower arm control mount, as bushings were torn. First, they said it was a “safety issue”. Then I asked what would happen if I didn’t change it. They just said tires would wear unevenly. Doesn’t sound… like a safety issue to me. Also, no explanation on what the part did, what I can do instead of changing the entire mount (can I change just the bushings, for example?), if this is typical for a car that age/mileage, etc. I’m not asking for discounts, just information. I usually just don’t spend $1500 on such little information like that. Also, I was just in for a complete strut replacement 5 months ago, so I don’t why it wasn’t caught back then, as they were literally looking in that same place the whole time. Prices for other services are just getting so high that I have to seek out an independent mechanic. It’s just not worth it anymore.Great experience
by Bobby Bones on 11/08/2023My service advisor Jimmy was legit. He helps me every time I get any work done. Cedar Park is the best Nissan dealership in greater Austin. From service to helping me get a quote for trade in on my vehicle it was a satisfactory encounter.Jimmy is all smiles reading your review! 🌟 Thanks a bunch for the shoutout. We're thrilled he's been there for you with every visit, providing top-notch service. We're honored to be considered the best Nissan dealership in greater Austin. If you ever need more assistance or have questions, Jimmy and the Cedar Park team are here for you. Safe travels! 🚗😊
Great service
by Anniest on 10/28/2023The man who helped me would keep me informed of my car status. Good customer service.Good customer service, especially in the form of keeping customers informed about their car's status, is essential for a positive experience. It's great to hear that the person who helped you with your car did just that. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Julian at Nissan Cedar Park
by Leona Dr on 10/12/2023Julian worked with me remotely to to purchase my car. Once I got to the dealership I only signed a few documents, did my downpayment and left with my car. It was the best service ever.We're delighted to hear about your positive experience with Julian and the seamless process of purchasing your car. It's great to know that they were able to assist you remotely, making the in-person part of the process quick and efficient. We appreciate your feedback. Enjoy your new car!
Top notch
by Bonnie C on 10/10/2023On Oct 6 on my way to Dallas I had to pull over on the access road. When I got back in and drove off I get a message on my dash “no key detected”. I immediately turned around and looked for my key but no where to be found. I started… calling to get a new fob and nothing was available going to DFW so I had to back track 50 miles to Cedar Park Nissan. Dylan Green came to my rescue w the ultimate kindness and respect and although it was an expensive situation he made it easy on me. I was back on the road 45 minutes after I pulled in and although Cedar Park is 1.5 hours from my home I will use them because of DylanIt's reassuring to hear about the exceptional support you received from Dylan at Cedar Park Nissan during your recent key fob mishap. Facing such an unexpected situation on your way to Dallas can be quite stressful, but Dylan's kindness, respect, and efficiency made a significant difference in turning the situation around. The fact that you were back on the road just 45 minutes after arriving at Cedar Park Nissan is impressive and truly a testament to their dedication to customer service. Even though it's a bit farther from your home, your positive experience with Dylan and our dealership has understandably left a lasting impression. . Safe travels to Dallas!
Titan repair
by Titanpro4x on 09/27/2023Nice , quick repair service and very kind peopleWe are thrilled to have provided you with an exceptional service experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Savior
by Yolanda on 09/27/2023I booked an appointment with cedar park at the last minute because I was failed by round rock with an appointment. Mason greeted me promptly and was amazing from beginning to end. He was knowledgeable and communicated everything action that… would be taken. I feel like the battery was a bit overpriced but it fixed my problem. They definitely gained a new customer cause round rock won’t see another dime of my money.Hi Yolanda! We're so happy we were able to help you out!
Cedar Park Nissan Service
by Rogue Owner on 09/25/2023Nissan Cedar Park has a great service staff. They are always quick to assist you when you arrive. They listen to your questions and concerns. They also provide updates on the status of repairs and service. Afterwards, they review the list… of repairs and costs.Thank you again for taking the time to let us know how we did. We hope you have a great day!
Maintenance Expertise at its Best
by Karla Lopez on 09/24/2023The tech was very knowledgeable and provided amazing customer service. I was there for an oil change and tire rotation but thanks to their detailed vehicle inspection, I was informed of some immediate needs.Thank you for choosing Cedar Park Nissan! It is always a pleasure to hear that we have met your expectations. It will be our pleasure to assist you with any automotive services you may have in the future. We appreciate your business!
I went in for the usual general maintenance, oil change and tire rotation, and thanks to their detailed inspection, I was informed of the immediate repairs needed which I was unaware of. This went unnoticed by me since the vehicle wasn't making any noise or displayed signs of something being wrong. This is my daughter's vehicle, so I'm truly grateful and appreciative of their care.
Scheduled Maintenance
by Kent Giroua on 09/13/2023Dylan Green was my service representative, like always I receive excellent service with Dylan. He always checks to see if additional maintenance is due. Very satisfied with the service.It's great to hear that you've had a positive experience with Dylan as your service representative. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Refurbing a Murano with 146000mi on the clock
by Carl_B! on 09/14/2023These guys helped me figure out what I needed to fix. Did a good job, but a little priceyWe're glad to hear that our team was able to assist you in identifying and addressing the necessary repairs for your Murano with 146,000 miles. Providing quality service and guidance is important to us, and we appreciate your feedback. Thank you for choosing us, and we appreciate your business!
3 hour oil change
by Austink8 on 09/11/2023If I make an appointment several days in advance for an oil change, then the courteous thing to do if the service Dept is “backed up” would be to call or text me before I drive 30 minutes to inform me of a prolonged wait. That wasn’t what… happened today unfortunately. I wasted FOUR hours of my day between driving to/from and waiting 3 hours at the dealer. This is terrible customer service- if you can text several times for scheduling, reminders, surveys, etc, then the right thing to do would be to text in this situation.First time customer
by Christina on 09/11/2023Jimmy was my service rep. He took care of my car needs quickly and accurately and provide excellent customer service..Thanks for going above and beyond, Jimmy!We are pleased to hear that we were able to provide you with an enjoyable experience on your first visit with us! Thank you for your business. We look forward to the opportunity to assist you again in the future!
Service
by Mireyna on 09/08/2023Good customer service and detailed explanationWe are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Great service!
by LuvMyMurano! on 08/30/2023I had a few things needed to keep my Murano running smoothly. They sent me videos (!) and descriptions of what was needed. Coupons helped too! Thanks! (My only negative comment was hold time on calls to wait for my advisor, Mason, was way… too long but my advisor was great!)Thank you for choosing Cedar Park Nissan! We were pleased to hear that we could provide you with an excellent service experience and to know our service staff was able to meet your expectations. We look forward to the pleasure of serving you again!
Service Representative
by Darrell on 08/17/2023The service gentleman was very courteous and helpful.Thank you for your kind words for our staff, we appreciate it!
Great service
by SWright on 08/17/2023Brought my Titan in for service. Jimmy and Joseph greeted me as soon as I pulled in. They got everything done and kept me posted throughout the process. Wait time was minimal. Highly recommend!Thank you for choosing Cedar Park Nissan! We were pleased to hear that we could provide you with an excellent service experience and to know our service staff was able to meet your expectations. We look forward to the pleasure of serving you again!
Engine oil and transmission fluid change tire rotation
by Michael on 08/09/2023Paid for above service. It took about 45 minutes the car was said to be ready tires had not been rotated(the second time this has happened at this dealer) I told them about it and when they took it back to do tires they put them on so… tight I can barely get them off with a 4way lug wrench. Which got me to thinking, if I can’t trust them to rotate tires,how do I know they did the rest of the services I paid for. I will be looking for a different place to have the car serviced in the futureservicing
by dileep kumar on 08/02/2023my appointment was at 12pm and I reached on time. Requested for a shuttle ride during the appointment request itself. when asked for ride I was told to wait for 20 minutes but made me wait for an hour. I have not received the courtesy call… that the vehicle was ready after the serivicing was performed. I had to call the office to enquire if the car was ready and they told me it was ready, they did not call me to inform this. requested for a ride(pickup) and was made to wait for an hour again for the ride to arrive. overall pathetic service/experience
Nissan Rogue
Nissan Pathfinder
Nissan Frontier
While we could try to think of an all-encompassing response, we prefer to break it all down for you, step by step. That way, all of the bases are covered, and you can feel at home from the moment you walk through the Cedar Park Nissan showroom doors.
Aside from offering a great selection of critically acclaimed new Nissan models, we also keep an extensive catalogue of used cars on hand. What's more, our auto financing gurus are ready to turn you from a shopper to owner, on your terms. That means finding a car loan and Nissan lease that you're comfortable with.
Cedar Park Nissan isn't, however, just a great resource for shoppers. Owners love our onsite car service and maintenance department. Staffed with highly trained technicians using only the finest Nissan parts, it subtracts the headache from the car-care equation.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
We're delighted to hear about your positive experience with Julian and the seamless process of purchasing your car. It's great to know that they were able to assist you remotely, making the in-person part of the process quick and efficient. We appreciate your feedback. Enjoy your new car!
by Sara Thurston on 10/16/2023