Cedar Park Nissan
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Dealership Service Review
service Rating
Top notch
Written byon 10/10/2023
On Oct 6 on my way to Dallas I had to pull over on the access road. When I got back in and drove off I get a message on my dash “no key detected”. I immediately turned around and looked for my key but no where to be found. I started calling to get a new fob and nothing was available going to DFW so I had to back track 50 miles to Cedar Park Nissan. Dylan Green came to my rescue w the ultimate kindness and respect and although it was an expensive situation he made it easy on me. I was back on the road 45 minutes after I pulled in and although Cedar Park is 1.5 hours from my home I will use them because of Dylan
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Sara Thurston on 10/11/2023
Dealer Response
It's reassuring to hear about the exceptional support you received from Dylan at Cedar Park Nissan during your recent key fob mishap. Facing such an unexpected situation on your way to Dallas can be quite stressful, but Dylan's kindness, respect, and efficiency made a significant difference in turning the situation around. The fact that you were back on the road just 45 minutes after arriving at Cedar Park Nissan is impressive and truly a testament to their dedication to customer service. Even though it's a bit farther from your home, your positive experience with Dylan and our dealership has understandably left a lasting impression. . Safe travels to Dallas!
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