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Cedar Park Nissan


2121 South Bell Blvd, Cedar Park, TX 78613 (map)
Today 8:30 AM - 8:00 PM
Sales Rating
Recommend:
Yes (1) No (1)
Service Rating
Recommend:
Yes (42) No (8)
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Dealership Service Review

2 out of 5 starsservice Rating
Lack of Explanation in Services Needed
Written by JJJCCCOOO on 11/14/2023

Was quoted $1500 for changing the lower arm control mount, as bushings were torn. First, they said it was a “safety issue”. Then I asked what would happen if I didn’t change it. They just said tires would wear unevenly. Doesn’t sound like a safety issue to me. Also, no explanation on what the part did, what I can do instead of changing the entire mount (can I change just the bushings, for example?), if this is typical for a car that age/mileage, etc. I’m not asking for discounts, just information. I usually just don’t spend $1500 on such little information like that. Also, I was just in for a complete strut replacement 5 months ago, so I don’t why it wasn’t caught back then, as they were literally looking in that same place the whole time. Prices for other services are just getting so high that I have to seek out an independent mechanic. It’s just not worth it anymore.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes

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