Customer Reviews of Mercedes-Benz of Boerne
Review type:
Def recommend
Prepaid Service
by Strawberry on 06/08/2024I have prepaid service and Tire, so I was able to get everything taken care of at once which was nice. I like the prepaid service very, very much. I’ve disappointing service at another dealership in California.Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Def recommend
by JasonBOrtiz on 06/04/2024Salespeople were very helpful and accommodating. Finance person was very helpful and thorough.Hi, thank you so much for your positive comments about Mercedes-Benz of Boerne! Thank you, and have a fantastic day!
A Service Deal
by Blanca T. on 05/26/2024I just have to say, with money being tight this year, having a deal sent through the mail was a LIFE SAVER! Paying $203 in total,tax included, really saved me many dollars. I love Mercedes Boerne because they always help their customers and… make things affordable for the average Joe. Pat is an INCREDIBLE Mercedes rep and I enjoy when I do business with her.It's great to hear that Mercedes-Benz of Boerne was able to provide you with an affordable deal during a financially tight period. Deals like that can indeed be a lifesaver! Pat is a valuable asset to our team, and we are glad you had a positive experience doing business with her. Thank you for choosing us!
My car
by Tim nich on 05/23/2024Excellent.... Service Mgt. Kavin rather rude...needs people skills...Thank you for your kind words for our staff, we appreciate it!
Focus on customer
by Patrick on 05/23/2024Fantastic, best in class customer service, focus and understanding of customer needs, fast and trustworthy.We're delighted to learn that your experience was fantastic! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.
Ryan is a great service advisor
by fzamora on 05/11/2024Ryan went above and beyond to get my vehicle repaired and within the time he said it would take. Will return for all future work.It's fantastic to hear that you had a great experience and that Ryan went the extra mile! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
Bought new S 580 Mercedes
by Customer on 05/03/2024Guy Vick found the right car for us and made a reasonable deal. Also, the very limited post delivery issues were handled promptly by Guy to our complete satisfactionGuy did an outstanding job finding the right car for you and ensuring a reasonable deal. Handling post-delivery issues promptly and to your satisfaction is certainly commendable. Enjoy your new S580!
Recall
by Mbenz2021 on 05/04/2024I have an excellent service advisor! The work was done timely and correctly.We're delighted to learn that your experience was excellent! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.
C300 Service
by Kelly Ann on 05/01/2024Misleading price information on servicesThank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
Thank you for informing me about your situation. Please know that we are looking into your concerns, Kevin Boles the Service Director will be reaching out to you to soon to assist. If there is anything I can do in the meantime please reach out to me. Neil Potter, General Manager npotter@mbboerne.com
Quick change
by Cajun Queen on 04/27/2024No appointment tire replacement went smoothly. Thanks Mercedes of BoerneWe are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
A service
by Dj Kokopelli on 04/27/2024Great work and video of inspectionWe are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Very professional
by Richard on 04/26/2024Parts were not in but a loaner vehicle was graciously provided. Warranty given with service.We are thrilled to hear that you had a professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Off Button
by Tammy23 on 04/23/2024On a recent trip to Boerne our AC began to go out. It would run for 30-45 minutes then quit. The dealership was nice enough to get us in for service. However, they did not fix the problem. “Could not recreate the problem” and said the ac… button had been turned to off. Of course we know where the button is. Of course the problem started again as soon as we got on the road … and worse, they charged us $176 — for a car still under warranty.Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
Thank you for informing me about your situation. Please know that we are looking into your concerns, Kevin Boles the Service Director will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me. Neil Potter, General Manager npotter@mbboerne.com
Mercedes Benz Boerne
by Cynthia on 04/22/2024Sales representative was patient and answered all my questions and didn’t encourage me just catered to my needs. She was attentive and helpful answering my questions on the cars I was looking atThank you for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!
Thank you for your kind words for our staff, we appreciate it!
State Inspection
by VermyW222 on 04/22/2024Outstanding service as usual. A thorough vehicle insoection was provided with suggestions and explanations to help me make an informed decision.We are thrilled to hear that you had an outstanding experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Mr
by John bonine on 04/19/2024I can sum it like this. I have requested five times to speak with the general manager and have not received a call yet. Pretty much sums up my experienceThank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
John, Thank you for sharing your feedback with us. We are committed to addressing your concerns with the utmost seriousness and conducting a thorough investigation. We will reach out to you soon to gather more details and offer assistance wherever possible. Should you require immediate support, please feel free to contact me at any time. Neil Potter General Manager npotter@mbboerne.com
Sales service
by Joseph Fulco on 04/18/2024The people in the service department at the Boerne location are great! Today I brought my car in for a service “B” and was met with a friendly greeting. The attendant took me in to speak with a service representative who took time to… explain the items to be addressed and a comprehensive cost analysis. I decided to wait for my car in the lounge where they had complimentary snacks and beverages. The WIFI worked fine. The wait time was in line with what I was told. The service representative came to inform me that my car was ready and then explained in detail the charges. I appreciate the professionalism by all members of this service department. I will most certainly return to this location for future services.It sounds like you had a fantastic experience at the service department of Mercedes-Benz of Boerne! From the friendly greeting to the detailed explanation of services and charges, it's clear that we prioritize professionalism and customer satisfaction. It's great to hear that you'll be returning for future services. Thank you for choosing us!
Not where we started but where we ended
by awollan on 04/16/2024We were shopping for a specific vehicle test drove a couple at other dealerships that were not what we wanted. We were told about one being at this location so we headed up to Boerne. Turns out it was what we were looking for. Jeff took… care of us, gave us the space to take lunch break and figure out if this was what we wanted. We got a great deal, great friendly help.We are thrilled you had a successful shopping experience! Jeff's approach in giving you the space and time you needed, along with providing great and friendly help, made a difference. Enjoy your new vehicle!
Best Dealer Sales and Service
by DIGW_HITE on 04/16/2024Sales representative Jeff Ramirez was the mist helpful and most pleasant to work with during my ‘strange’ experience ever when buying a car so far. I would to give a special shout out to the service technicians who have been so honest and… transparent.It's great to hear that Jeff was so helpful and pleasant during your car-buying experience! We're also glad to know that you found our service technicians to be honest and transparent. Enjoy your new car!
B8 service
by Samantha T. on 04/16/2024My advisor is pat and she is great. Very kind and informative.It's fantastic to hear that you had a great experience and that Pat provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
Mark De La Fuente was great!
by Xavier Silva on 04/12/2024Mark did a great job of handling my service visit! Mark was so helpful and informative that I also purchased a new service package, while I was there!It's fantastic to hear that you had a great experience and that Mark provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
Hi, thank you so much for your positive comments about Mercedes-Benz of Boerne! Thank you, and have a fantastic day!
by Peter Joyson on 06/07/2024