Mercedes-Benz of Boerne
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Dealership Service Review
service Rating
Sales service
Written byon 04/18/2024
The people in the service department at the Boerne location are great! Today I brought my car in for a service “B” and was met with a friendly greeting. The attendant took me in to speak with a service representative who took time to explain the items to be addressed and a comprehensive cost analysis. I decided to wait for my car in the lounge where they had complimentary snacks and beverages. The WIFI worked fine. The wait time was in line with what I was told. The service representative came to inform me that my car was ready and then explained in detail the charges. I appreciate the professionalism by all members of this service department. I will most certainly return to this location for future services.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Sara Thurston on 04/19/2024
Dealer Response
It sounds like you had a fantastic experience at the service department of Mercedes-Benz of Boerne! From the friendly greeting to the detailed explanation of services and charges, it's clear that we prioritize professionalism and customer satisfaction. It's great to hear that you'll be returning for future services. Thank you for choosing us!
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