Mercedes-Benz of Boerne
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Written byon 04/23/2024
On a recent trip to Boerne our AC began to go out. It would run for 30-45 minutes then quit. The dealership was nice enough to get us in for service. However, they did not fix the problem. “Could not recreate the problem” and said the ac button had been turned to off. Of course we know where the button is. Of course the problem started again as soon as we got on the road … and worse, they charged us $176 — for a car still under warranty.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Customer Service on 06/12/2024
Dealer Response
Thank you for informing me about your situation. Please know that we are looking into your concerns, Kevin Boles the Service Director will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me.
Neil Potter, General Manager
npotter@mbboerne.com
ReportLaura Driscoll on 04/23/2024
Dealer Response
Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
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