Mercedes-Benz of Boerne
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Dealership Service Review
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Mr
Written byon 04/19/2024
I can sum it like this. I have requested five times to speak with the general manager and have not received a call yet. Pretty much sums up my experience
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Kathryn Glenn on 04/29/2024
Dealer Response
John,
Thank you for sharing your feedback with us. We are committed to addressing your concerns with the utmost seriousness and conducting a thorough investigation. We will reach out to you soon to gather more details and offer assistance wherever possible. Should you require immediate support, please feel free to contact me at any time.
Neil Potter
General Manager
npotter@mbboerne.com
ReportLaura Driscoll on 04/22/2024
Dealer Response
Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
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