Customer Reviews of Mercedes-Benz of Austin
Review type:
Great experience with Eddie and the service team.
Great Buying Experience
by Sue R on 07/31/2020I recently purchased a 2021 GLA250 from MB of Austin. It was the best experience I have ever had purchasing a vehicle. I give great credit to my salesperson Riva Hope for guiding me thru the process and working hard to ensure I bought the… perfect vehicle for me. I would highly recommend MB of Austin and Riva.Always excellent
by MarkS on 07/22/2020Excellent customer service, polite, professional, and high quality work. I'm especially happy with the extra efforts they made to accommodate me during Covid pandemic.Ms. New Car
by Becky Pavia on 07/18/2020I enjoyed going back to purchase my third Mercedes, not only was my salesman, Jesse great but understood what I requested nothing pushy on his side, Always has options to offer and willing to listen to what I want!Excellent service experience!
by Service on 07/15/2020Annual service handled efficiently and with great concern over COVID-19 precautions!Great service
by J Silva on 07/03/2020updated 07/10/2020I appreciate Mercedes-Benz of Austin’s attention to detail during these challenging times of living thru Covid 19. They took extra care to ensure my safety while continuing to provide their usual 5 star service.Check Engine Light On
by Lisa Howard on 07/02/2020CJ is consistently helpful and quick to respond. When my check engine light went on, I dropped off my car for service. Luckily, it was an easy fix and I picked it up less than 24 hours later. CJ and the people who helped me with the… loaner were happy, polite and eager to please. Very professional.Great Service All Around
by Lucas Sanders on 07/01/2020Stacey Olmstead was extremely helpful! Everything was presented to me up front, and the guidance she offered kept the process smooth and without surprise. I never felt pressured and any contact I have had with anyone from the team has been… pleasant. Highly recommend!Great Service!
by SW on 06/30/2020Wonderful experience!! Service was done efficiently and transition to a loaner car was seamless! Thank you!fix audio system and fix button on seat belt for the 4th time
by Chuck on 06/27/2020Luis is very good and helpful and got the major issue fixed. this was the fourth time they have tried to fix the button on the seat belt. I give up. Notified them by phone when car returned a couple weeks ago and still no response. Very… minor issue but I was told by others that Mercedes had issues with broken parts which I have experienced with the car. Would never have this car out of warranty. One year left on single pay lease.Chuck, we appreciate having the opportunity to assist you! After further investigation, it's possible that the seatbelt is accidentally getting slammed in the door, causing the button to break. We hope that it is fixed for good now. :) If you have any further issues or concerns, don't hesitate to contact me personally. Thanks again and take care. Nick Opinke, Service Director
Great Service Experience
by Doug P on 06/18/2020I’ve never had a service advisor communicate so clearly and timely. Thanks Nick NGreat service
by JP Vidales on 06/16/2020Anni was of great help and support during the process, she is great!service appointment
by Sherry on 06/12/2020Noland was friendly and professional and very helpfulWork as promised
by Tom R on 06/05/2020I like the service department at MB Austin.Service on ML350
by Chuck Thompson on 06/04/2020I had a Schedule C service completed on 6/03/2020 along with some other maintenance items. This was completed during the Covid 19 and the service and attention as always was great. My compliment to the Cj Hodgson and the rest of the staff.Fanatical Customer Service
by Jon Werner on 05/28/2020updated 06/03/2020Jessie is a solid salesman and shows attention to detail and care making this lease frictionless and fun.Service
by Hanson on 05/22/2020updated 06/01/2020I had absolutely experienced great service with the people of MB of Austin. Everyone were very kind and professional. Pick up, jumper box for battery and delivery was a great addition to service. I am very pleased with everyone. CJ… absolutely did a great job. Thank you!Vehicle Owner
by Fibi on 05/27/2020Great service! Very pleased to see the protocol being followed due to covid.Good As New
by Julian on 05/13/2020I bought my Mercedes about 7 years ago. Since then, I only take it out to Mercedes Benz of Austin on Airport. The online schedule and chat features are great and you can personalize what you need with your rep. The staff is always… friendly and courteous. I had a minor bumper issue and an automotive place quoted over $3000 to replace. Brain had a tech looked into it and was able to fix it for $200. My car looks good as new!Julian, having the support of customers like you mean the world to us! Thank you so much for spreading the good word about us. We're always here to help and appreciate the kind words. :) -The Team at Mercedes-Benz of Austin
Mr.
by Dan Motas on 05/13/2020Great service manager, Jesse Ruiz always deliver as promised.Dan, we want to thank you for the compliment! We are always on a mission to deliver the best possible experiences. -The Team at Mercedes-Benz of Austin
Fix for Auxiliary Battery Malfunction
by Raghu Shankar on 05/12/2020Fixed Auxiliary battery, thankfully covered under warranty periodWe're happy to know that we could assist in your time of need, Raghu! Thank you for being our guest and take care. -The Team at Mercedes-Benz of Austin
Mercedes-Benz GLE-Class
Mercedes-Benz GLC-Class
Mercedes-Benz C-Class
Mercedes-Benz GLS-Class
Check out our Mercedes-Benz blog! For 50 years, Mercedes-Benz of Austin has been offering drivers in Lakeway, Lake Travis, Georgetown, Round Rock, Cedar Park, and the greater Austin area with a premium selection of world-class Mercedes-Benz luxury cars.
All purchases come with impressive warranty coverage and the guaranteed backing of our professionally trained and certified Mercedes-Benz service team. Take care of all your Mercedes-Benz repairs, maintenance, and OEM factory parts needs right here at our dealership.
When you visit us for your Service needs, you can expectthe following amenities:
-Free, multi-point service and trip inspections
-Complimentary carwash
-Complimentary coffee and snack bar with full-time barista
-Complimentary, premium loaner vehicles
-Mercedes-Benz Factory Certified Technicians
Receive the luxury car buying experience you deserve. Visit Mercedes-Benz of Austin at 6757 Airport Blvd in Austin, TX. Don’t hesitate to get in touch if you have any questions.
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Express Service
Jason, thank you for taking the time to update your review! We're so glad to hear that your positive experience with our dealership has extended from your purchase to our service department. Eddie and the team work hard to provide transparent, courteous, and efficient service, and it’s wonderful to know that he kept you informed and made the process seamless. We appreciate your trust in us and look forward to serving you again in the future. Safe travels! :) - The Team at Mercedes-Benz of Austin
by Mercedes Benz of Austin on 04/02/2025