Mercedes-Benz of Austin
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service Rating
Great experience with Eddie and the service team.
Written byon 03/28/2025
I had a great experience when I purchased my GLE 350 almost three years ago (after the local Lexus dealership sold the car I pre-ordered out from under me during the Covid supply chain crisis). I would be remiss if I did not update my review and comment about a recent experience with the service department (March 2025), particularly after negative dealings with another Mercedes dealership. Eddie explained everything clearly. He did not try to sneak in any last-minute "up charges." He was kind, courteous, and prompt. He kept me informed every step of the way. He got my car back to me quickly and in great working order. I could not be happier with my experience. Thank you, Eddie and the service team!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Mercedes Benz of Austin on 04/02/2025
Dealer Response
Jason, thank you for taking the time to update your review! We're so glad to hear that your positive experience with our dealership has extended from your purchase to our service department. Eddie and the team work hard to provide transparent, courteous, and efficient service, and it’s wonderful to know that he kept you informed and made the process seamless. We appreciate your trust in us and look forward to serving you again in the future. Safe travels! :) - The Team at Mercedes-Benz of Austin
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