Customer Reviews of Mercedes-Benz of Austin
Review type:
Great experience with Eddie and the service team.
by Jason Trumpler on 03/28/2025
I had a great experience when I purchased my GLE 350 almost three years ago (after the local Lexus dealership sold the car I pre-ordered out from under me during the Covid supply chain crisis). I would be remiss if I did not update my… review and comment about a recent experience with the service department (March 2025), particularly after negative dealings with another Mercedes dealership.
Eddie explained everything clearly. He did not try to sneak in any last-minute "up charges." He was kind, courteous, and prompt. He kept me informed every step of the way. He got my car back to me quickly and in great working order.
I could not be happier with my experience. Thank you, Eddie and the service team!
333 reviews
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Great Customer Service
by Silvia on 11/18/2020Mr. Luis was very respectful and professional.No-hassle service
by BClark on 11/16/2020So easy when you need to bring the car in, either get a ride or a loaner car. Make an appointment & you’re out quick on drop off. Wade is the best in the service department! He’s taken excellent care of my cars for years & I know I can… trust what he says. I’ve been with this dealership many years & have zero complaints. That says a lot!Excellent safe service
by Amanda on 11/12/2020Easy, social distance drop off and pickup. Text updates are helpful. Took care of all of my needs same day.Great friendly service
by William D Spielhagen on 11/07/2020Great friendly service, nice courtesy loaner and quick turnaround.Easy and pleasant deal.
by Vini Lima on 11/02/2020Had the easiest and pleasant experience at MB. The seller, Tony made the difference. He was good and quick. Never bought a car so quickly and got so satisfied.Simple, easy and professional
by Derek on 10/29/2020I came to Mercedes of Austin after having a negative experience at another dealer. I should have just come here in the first place, Kleber was great at getting my car taken care of. He was straightforward, honest and extremely helpful.Excellent as always
by Roger Millar on 10/22/2020This is my third Mercedes from Austin Mercedes and again I am pleased with how they worked with me . Reva has sold me all three cars and this time Ellen helped both professional and very personableS63 service
by Wade Wells on 10/17/2020Wade did a great job! He is always thorough and courteous. I trust his judgement on issues that may arise with my car. Many thanks, Jan PatschkeMs
by JulieHardin on 10/17/2020My service provider is so thorough. Always helpful and very detailed.CJ is the absolute best
by Jennifer Miller on 10/13/2020I’m sure all service members are as friendly but I always ask for him! Best in customer service!Excellent Service!`
by HATX on 09/25/2020Getting in for my service was easy and fast. In addition, the service department is taking seriously the Covid precautions with everyone wearing a mask and just a little waiting in the car until your service manager take care of you. The… rental car was also ready for use when I arrived and when my car was fixed, it was washed and ready to go!Awesome experience
by CIA TX on 09/25/2020Every aspect of the repair/service was superb. CJ was very attentive and kept us informed. Our 2003 SL500 with 32,000 miles feels like a new car again.Excellent Service
by Tiffany on 09/15/2020Everyone at Mercedes took care of me and my husband and made us feel like family. We had not bought a car in 15 years - this was an exciting event for us. We appreciate everything that was done to make our day special.Outstanding Service Experience - Thank you
by Jason in Austin on 09/03/2020I brought in my MB for a service repair as I had to have a tire replaced. Luis was very responsive both in scheduling the appt (and moving it for me) as well as keeping me updated as to the status of the repair. He then sent me a link via… text to sign and pay in advance which was great. When I picked up the car it was washed and very clean. I appreciate the extra effort Luis and MB of Austin went to in order for me to have an easy experience. Thank you, Luis and team!Service and new tires
by Tammy Templin on 08/28/2020I am grateful for the excellent customer service at Mercedes Benz of Austin. Eddie Aguilar had my loaner ready when I pulled up. He called me to inform me that I needed two front tires and the total cost for everything. I have a reoccuring… odor that comes from the AC system after several months. It smells like a wet dog and I need to bring it in routinely to get that cleaned. It always come out nice but seems to keep coming back. That complaint is about the car not the service. They take it in and get it cleaned every time I need it. Eddie called me the following day to let me know the car was ready after all that work and a detail, very quick service. I pulled up and just as soon as I completed payment my car was ready for me outside. It was like lightning! Great Job Mercedes Benz Service Dept.Exceptional Experience
by Mark Adams on 08/23/2020I have been driving BMW's for 20 years and was about to purchase another one when I stopped by Mercedes Benz of Austin just to check it out with no intent to buy a car. Then I was approached by a salesman named Dustin Vutera. He is… absolutely the finest salesperson I have ever done business with in the automotive industry! His attitude, knowledge and professionalism is unequaled and I soon found myself signing a sales contract. After I bought my car, he took care of everything, communicated proactively, got my car ready, even offered to deliver it to my home. It was clear to me that he was committed to making sure I was 100% satisfied with my car buying experience at Mercedes Benz of Austin...which I am! I will highly recommend Dustin Vutera to anyone looking to buy a car based on Dustin's integrity, attitude and professionalism. He...not the car...is the only reason I am now a Mercedes owner instead of continuing my brand loyalty to BMW!! Most great companies have an X factor...for Mercedes Benz of Austin, clearly Dustin Vutera is the X factor!!!Service A
by L Mertz on 08/15/2020They promised to get my car out in one day and they did.Owner
by Flugbern on 08/08/2020Excellent service and dedication to the customer. One of the best dealers I have used over the 38 years I have owned and driven a Mercedes, Porsche - etc.Professional
by Darrell Grayson on 08/05/2020I was pleased with the service and communication throughout the process. Luis Cuellar kept me updated on the progress and I have nothing but great things to say about Mercedes-Benz of Austin and their staff!!Car repair
by Karen on 07/31/2020Wade always does an excellent job for me. In and out when expected.
Mercedes-Benz GLE-Class
Mercedes-Benz GLC-Class
Mercedes-Benz C-Class
Mercedes-Benz GLE-Class Coupe
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About our dealership
Check out our Mercedes-Benz blog! For 50 years, Mercedes-Benz of Austin has been offering drivers in Lakeway, Lake Travis, Georgetown, Round Rock, Cedar Park, and the greater Austin area with a premium selection of world-class Mercedes-Benz luxury cars.
All purchases come with impressive warranty coverage and the guaranteed backing of our professionally trained and certified Mercedes-Benz service team. Take care of all your Mercedes-Benz repairs, maintenance, and OEM factory parts needs right here at our dealership.
When you visit us for your Service needs, you can expectthe following amenities:
-Free, multi-point service and trip inspections
-Complimentary carwash
-Complimentary coffee and snack bar with full-time barista
-Complimentary, premium loaner vehicles
-Mercedes-Benz Factory Certified Technicians
Receive the luxury car buying experience you deserve. Visit Mercedes-Benz of Austin at 6757 Airport Blvd in Austin, TX. Don’t hesitate to get in touch if you have any questions.
What sets us apart
Our Continental Cafe stands above the rest. This free amenity serves Service and Sales customers alike, offering a full-time barista to craft your favorite coffee beverage. Lattes, Americanos, Cold Brew, and more! We also offer snacks and pastries.
Our factory certified technicians use only leading-edge diagnostic and repair equipment to ensure that you get the highest quality Mercedes-Benz service, maintenance, or repair work.
We offer a variety of monthly specials to our customers. These can be located on our website under "New Vehicles" and "National Offers". Regardless of your situation, let us assist you in finding the perfect new set of wheels.
As one of the largest suppliers of Mercedes-Benz vehicles throughout the Austin Hill Country area, we’ve helped thousands of customers find the right Mercedes-Benz model for their specific lifestyle.
To show our appreciation for the friends that have become our loyal customers, we make an extensive effort to support worthy local causes. We have donated time, money, and resources to nonprofits close to our customer's and employee's hearts alike.
Amenities
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Express Service
Jason, thank you for taking the time to update your review! We're so glad to hear that your positive experience with our dealership has extended from your purchase to our service department. Eddie and the team work hard to provide transparent, courteous, and efficient service, and it’s wonderful to know that he kept you informed and made the process seamless. We appreciate your trust in us and look forward to serving you again in the future. Safe travels! :) - The Team at Mercedes-Benz of Austin
by Mercedes Benz of Austin on 04/02/2025