Customer Reviews of Mercedes-Benz of Austin
Review type:
Great experience with Eddie and the service team.
by Jason Trumpler on 03/28/2025
I had a great experience when I purchased my GLE 350 almost three years ago (after the local Lexus dealership sold the car I pre-ordered out from under me during the Covid supply chain crisis). I would be remiss if I did not update my… review and comment about a recent experience with the service department (March 2025), particularly after negative dealings with another Mercedes dealership.
Eddie explained everything clearly. He did not try to sneak in any last-minute "up charges." He was kind, courteous, and prompt. He kept me informed every step of the way. He got my car back to me quickly and in great working order.
I could not be happier with my experience. Thank you, Eddie and the service team!
333 reviews
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always great service
by always great service on 06/22/2021a very good visit. everything was completed on time. friendly and knowledgeable people from check in to completion.Good Experience
by A Golden on 06/01/2021Recall repair was done timely.Emergency Service
by Greg C on 05/29/2021Excellent service on an emergency basis. Got loaner car same day and car returned as good as new within 3 days.Excellent Service
by Susan Mincho on 05/26/2021Service was done well and efficiently.Scheduled maintenance
by Ken on 05/20/2021Our SUV was due for its annual service, but before I called to schedule an appointment, I received an email reminder from Mercedes of Austin. I used the link to schedule the service and was very pleased with the experience. Jesse took care… of everything and kept us posted on the status of the maintenance, the expected cost and the estimated time of completion. Everything was handled with the professionalism and attention to detail I have come to expect from Jesse and Mercedes of Austin.Work as promised
by Tom R on 05/19/2021All service was completed in a timely fashion. Brian kept me updated throughout my time at the dealership.Very satisfied
by Liz on 05/08/2021I didn’t want to wait for the service but it was quick and efficient. I got work done that I had been putting off without the distractions at home.Great Service
by Roberto Rodriguez on 05/04/2021The service was timely, efficient and quick.Excellent Service
by Tim Jarvis on 04/30/2021All service was done correctly and was completed quicklyCJ is Great Service Advisor
by CJ is Great Service Advisor on 04/29/2021CJ was knowledgeable, diligent, and thorough on his review and recommendations for service on my car. I recommend CJ as a MBZ Service Advisor.Mercedes Benz of Austin Service Center
by Melomom on 04/28/2021CJ is an incredible asset to the MB service team. He is professional, knowledgeable, personable and sincere. He immediately befriends new customers and welcomes them to the MB family. He not only addresses the issues customers bring to his… attention , but he is constantly problem solving to prevent future issues, too. I highly recommend MB of Austin service!Wade Wells
by kay Christmas on 04/27/2021Wade Wells was top notch coordinating my service. He stayed in constant communication even when there wasn't much progress. He did an outstanding job!! The team providing the service did a great job as well on finding and correcting the… issues.First In class
by Christopher Gonzalez on 04/22/2021Pleasant experience. Quick attentive service professions and accommodating lounge to wait while car being servicedExcellent Customer Service
by lcoutee on 04/18/2021My experience with MB Austin's sales and service over the years has been nothing short of exceptional. My service advisor, CJ, is always on the ball and very helpful. - Thanks!Service
by Ray messinger on 04/14/2021Very satisfied,loaner made extra time easy.Fabolous Smooth Service Appointments
by JuliaS on 04/12/2021Its super easy sending an email request for an appointment. Rental is already there. Wonderful reception through polite staff already waiting. Very courteous and respectful interaction with my service adviser and prompt one day turn around.… I super love the level of Service at Mercedes Benz of Austin.Four wheel alignment
by Raphael Macia on 04/08/2021Great service and punctualityExcellent Roadside Repair
by Talon 38 on 04/07/2021My wife blew a rear tire returning to our home in her GL 550. We called Mercedes of Austin for service and they dispatched a repairman immediately. He had all the right equipment and mounted the spare very quickly and expertly. Great… job and it allowed us to take the SUV to the dealer for repair. Thanks!great experience
by milt on 04/03/2021Great service, people and professionalismAwesome service
by Bryan Powell on 04/01/2021Brian Smith is awesome. I appreciate how he took care of everything and got my car back to me ASAP.Phenomenal Service
by Jose Allende on 03/30/2021From the call of getting a nail on my tire, through the tow truck, checkin, repair. Everything went efficiently, with resonation of energy and punctuality. Thank you!
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About our dealership
Check out our Mercedes-Benz blog! For 50 years, Mercedes-Benz of Austin has been offering drivers in Lakeway, Lake Travis, Georgetown, Round Rock, Cedar Park, and the greater Austin area with a premium selection of world-class Mercedes-Benz luxury cars.
All purchases come with impressive warranty coverage and the guaranteed backing of our professionally trained and certified Mercedes-Benz service team. Take care of all your Mercedes-Benz repairs, maintenance, and OEM factory parts needs right here at our dealership.
When you visit us for your Service needs, you can expectthe following amenities:
-Free, multi-point service and trip inspections
-Complimentary carwash
-Complimentary coffee and snack bar with full-time barista
-Complimentary, premium loaner vehicles
-Mercedes-Benz Factory Certified Technicians
Receive the luxury car buying experience you deserve. Visit Mercedes-Benz of Austin at 6757 Airport Blvd in Austin, TX. Don’t hesitate to get in touch if you have any questions.
What sets us apart
Our Continental Cafe stands above the rest. This free amenity serves Service and Sales customers alike, offering a full-time barista to craft your favorite coffee beverage. Lattes, Americanos, Cold Brew, and more! We also offer snacks and pastries.
Our factory certified technicians use only leading-edge diagnostic and repair equipment to ensure that you get the highest quality Mercedes-Benz service, maintenance, or repair work.
We offer a variety of monthly specials to our customers. These can be located on our website under "New Vehicles" and "National Offers". Regardless of your situation, let us assist you in finding the perfect new set of wheels.
As one of the largest suppliers of Mercedes-Benz vehicles throughout the Austin Hill Country area, we’ve helped thousands of customers find the right Mercedes-Benz model for their specific lifestyle.
To show our appreciation for the friends that have become our loyal customers, we make an extensive effort to support worthy local causes. We have donated time, money, and resources to nonprofits close to our customer's and employee's hearts alike.
Amenities
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Express Service
Jason, thank you for taking the time to update your review! We're so glad to hear that your positive experience with our dealership has extended from your purchase to our service department. Eddie and the team work hard to provide transparent, courteous, and efficient service, and it’s wonderful to know that he kept you informed and made the process seamless. We appreciate your trust in us and look forward to serving you again in the future. Safe travels! :) - The Team at Mercedes-Benz of Austin
by Mercedes Benz of Austin on 04/02/2025