Mercedes-Benz of Austin
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Dealership Service Review
service Rating
Very friendly staff but wait too long
Written byon 08/14/2021
I was treated like a queen except the part of being there for 3.5 hours for a relatively simple service check. They were accommodating and apologetic. Would have been nice to have better “work” area. An inefficient desk near a single not fully functional outlet (adapters provided for phone didn't) in the main waiting area and nothing in service area lounge. Again. All PERSONNEL gracious, hospitable and knowledgeable.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
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Mercedes Benz of Austin on 08/17/2021
Dealer Response
Lori, thank you for being a customer of ours! We are always striving to improve, so we really appreciate you taking the time to leave us your feedback. Our team is trained to ensure every vehicle is done to perfection prior to leaving our facility, so we apologize for any delays this caused during your visit. If you have any additional questions or concerns, please feel free to contact me at Nick.Opinker@mbofaustin.com. I would be more than happy to help. Have a wonderful day! - Nick Opinker, Service Director
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