Customer Reviews of Mercedes-Benz of Austin
Review type:
Great experience with Eddie and the service team.
by Jason Trumpler on 03/28/2025
I had a great experience when I purchased my GLE 350 almost three years ago (after the local Lexus dealership sold the car I pre-ordered out from under me during the Covid supply chain crisis). I would be remiss if I did not update my… review and comment about a recent experience with the service department (March 2025), particularly after negative dealings with another Mercedes dealership.
Eddie explained everything clearly. He did not try to sneak in any last-minute "up charges." He was kind, courteous, and prompt. He kept me informed every step of the way. He got my car back to me quickly and in great working order.
I could not be happier with my experience. Thank you, Eddie and the service team!
333 reviews
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Great People - Easy Process
by Great on 06/25/2019Really enjoyed working with the salesteam. There was very little pressure and everyone was easy to work with.We appreciate you shopping with us. Thanks for letting us know how everything went! -Mercedes-Benz of Austin
Annual Service Check
by Bernadine on 05/26/2019updated 06/03/2019I brought my car in for its annual service check and I am very satisfied with the service I received, especially, by the service representative, Wade Well. Wade went out of his way to ensure that my car received quality service while it was… in his care. When a problem was discovered while replacing the spark plugs, Wade made sure it was taken care of without any cost to me. This is kind of service representative you want, one that will go to bat for you, when it is needed. Thanks Wade, for your exceptional customer service!Thank you
by Saul on 05/24/2019updated 05/30/2019Luis was very kind and knowledgeable, a true gentleman!Rate
by Vanessa on 05/18/2019Great job, I like the service that Eddie Aguilar gave to me and my family.GLC300 Service B
by Gerry on 05/09/2019The Service B requirements were completed in a thorough and timely manner. I was disappointed in the tire life of the “run flat” tires. MZB recommended changing them and they have 17,500 miles on them. I’ve decided to replace mine with… conventional tires and take the chance on getting a flat. Not every tire store is going to carry the “run flats,” within the 100 mile relief time.Great service
by Sarah.19 on 04/24/2019updated 05/01/2019Mercedes of Austin really takes care of you. You are definitely treated like a VIP. I was very pleased with the service and as a result I will be a lifelong Mercedes buyer.dent repair/software upgrade
by leeknox on 04/26/2019Eddie was very helpful and the job was done right when he said it was going to be...dent is gone and I guess the software does what it is suppose to :-)...Glk350
by Kath on 04/19/2019Excellent service. Brandon was so professional and helpful. He answered all my questions. Thank you!service rating
by DianaAtwal on 04/17/2019Exceptional service. Wade and all members of the Mercedes Benz of Austin were fabulous. I live in Houston and plan to have my maintenance checks in Austin due to my recent exceptional experience.Absolutely Fantastic
by baktasht on 04/04/2017My family has owned Mercedes vehicles on and off since the late 60's (grandfather). My wife have owned 6 now. 500SL, R320 CDI, S350, S550, GL450, and now an E350 Bluetec. The latest of which is our new-to-us 2013 Mercedes E350 Bluetec. The… last 3 we have purchased from Mercedes of Austin and have since been servicing our Mercedes vehicles at Mercedes of Austin as well. This feedback is regarding our latest purchase of the E350 Bluetec. We came into the dealership to replace a tire which had a flat on our S550. We opted to wait on the service, which was not a scheduled appointment. Because we had no appointment it was going to be a 2-3 hour wait. We were not in a rush and had time to wait. While waiting we went onto the showroom floor and ran into Fouad Batlouni. I had met Fouad once before when I referred a coworker to MBofAustin for a GL (which he did not purchase). Fouad greeted me, and even remembered my name from our previous brief encounter. Immediately, Fouad was friendly, honest, and not a typical salesman at all. He was friendly and just made conversation asking how we had been doing. I asked him if he had any diesel E-class vehicles in stock, since we had considered replacing our S-class with a diesel E-class. Fouad showed me their inventory list along with full details of each car. Two E-class vehicles caught my eye, which he was happy to show us. Fouad knew I was not there to purchase a car that day, I was just in to service our S-class. Even still, he was very friendly and helpful, and very open to entertaining our curiosity without being pushy at all. Fouad brought showed us the various vehicles that we were interested in, and one in particular seemed to be a perfect fit. It was a very clean, 1-owner, certified pre-owned, E350 Bluetec. The price was very fair. Fair enough that we did not even want to negotiate. Fouad helped us to get the process started to fill out lending documents and also get the S-class appraised for trade-in. The trade-in offer was far as well, so we did not haggle one bit on any portion of the deal. Apart from Fouad's kind and friendly manner, the biggest thing I can say is that Fouad's experience of financing far exceeded our expectations. If it were not for Fouad's personal experience in finance side of the business, we would not have gone through with the purchase. In the end, we ended up with a very fair rate on the loan, along with the terms we were looking for and a vehicle we could not have been happier with. Thank you Fouad Boutlani & Mercedes-Benz of Austin for continuing to exceed our expectations. We will definitely be coming back to you for our next vehicle purchase.Wow, Baktash! First and foremost, we want to extend a hearty thank you for you and your wife's continued business throughout the years. It's our goal to give every customer the same level of first-class customer service that you experienced. Our team is trained to create a friendly and knowledgeable atmosphere without pushy sales tactics. At the end of the day, we just want to find each customer the best vehicle for them! It sounds like we hit the mark and we thank you for taking the time to tell us about your stellar visit in the form of a review here and elsewhere, too! We look forward to continuing to serve you and your wife for years to come. If there is anything we can assist with, we hope that you won't hesitate to reach out; we're always here to help. :) -The Team at Mercedes-Benz of Austin
World Class Service
by BirdieHunter on 01/09/2017Great Service, friendly staff, pricey as usual but hey we all knew that when we bought right?Birdie, we are so glad to hear you had a superior experience when visiting our location! We're looking forward to your next visit. -The Team at Mercedes-Benz of Austin
Stacey Olmstead, Sales and Leasing Consultant
by HappyBenzOwner on 10/26/2016I just purchased my 2017 GLC-Class SUV from Mercedes-Benz of Austin with Stacey Olmstead as my sales advocate. Stacey was a delight to work with and made my buying experience as pleasant as possible. If youre in the market to buy or… lease a Mercedes-Benz, I highly recommend contacting Stacey Olmstead at Mercedes-Benz of Austin, youll be glad you did.Congratulations on your vehicle and thank you so much for the review! Stacey is a great member of our team and we'll be sure to pass the compliments along to her :) -The Team at Mercedes-Benz of Austin.
Michael Bakiris is Excellent!
by ronbon77 on 10/18/2015I searched the entire state looking for a Mercedes with specific options and only found two, one at Mercedes of Austin and another in Houston with a Mercedes dealership who did their financing through a third party. In other words, not a… real Mercedes dealership. As a matter of fact, most of the dealerships I spoke to offered marginal attention and customer service. The local dealerships in Dallas (one of which weve purchased a car from in the past), kept sending me back the generic we will contact you shortly form in response to my inquiry online, and when we visited them and test drove a vehicle, they were supposed to email us back about our search, but instead we got an email thanking us for our time, and keep them in mind for a future purchase. We were also looking at a top of the line, fully loaded Volvo, and although we thought the Mercedes we were looking for was gorgeous, we had a Volvo and knew their process and the deal I was getting was too good for our practical nature to pass up. For one last push for the Mercedes, (my wifes birthday was this week so I was willing to make the seemingly impossible happen) I contacted Mercedes of Austin. Mercedes of Austin told me they could not give me a quote on a lease over the phone. As much as that may have frustrated my desire to secure the vehicle, I respected that. After dealing with dealerships throughout the state, I could sense by this and the generally stellar reviews on line that they had scruples. I told Bonnie, whom I was speaking with on the phone and who was very courteous and professional that I would come back to them if I couldnt find another, but if they wanted to get the car off their lot by Saturday, to have someone call me back. This was on a Wednesday. Thursday I began speaking with Michael Bakiris. He is excellent and courteous at his craft and he offered to negotiate a lease with me. After a few conversations during the day, and a brief one on Friday, we nailed down a competitive price point. I was extremely grateful to Mr. Bakiris for the opportunity to go from making a lateral Volvo move to getting my wife the Mercedes she really wanted. I booked the flights from Dallas to Austin for the next day. I woke up early Saturday morning and saw that our flight had been cancelled due to maintenance. I panicked and rebooked an earlier flight. Michael said he was going to arrange for a driver pick us up from the airport. When Michael texted me the name of the driver, Brian, and his number, I contacted him and told him our flight was rescheduled and we were there early. He arrived promptly with little notice and courteously drove us to the dealership. I finally was able to meet Michael in person and found him to be very warm and friendly. Michael did everything he could to expedite the process just as we requested. He had Patrick Rodriguez, the concierge specialist, show us how to navigate all of the luxury options of the car. He was excellent and it was an experience unlike any we have had in purchasing a car before. When he saw that we had the classic Ipod, he even made sure to exchange the newer cable for the one we needed. Above and beyond. He took us into the store to pick out key chains and our choice of swag. Afterwards he gave us back to Michael who immediately took us into the finance office where we met Don Rollish, the finance lease manager. He was prepared with all of the paperwork printed and ready to go. He went above and beyond to ensure we were aware of key aspects of a lease. He was extremely informative and the process was clear cut. We signed the papers and Michael introduced us to the Manager of the dealership who thanked us for our business, and off we went in our new car. My wife said she thought that not only was it the most painless experience with a dealership but it was actually quite enjoyable. By the time we returned home we both felt that if we stick with Mercedes in the future, we want to deal with Mercedes of Austin. THANK YOU so much Michael Bakiris - for your exceptional customer service, your courtesy and a truly enjoyable opportunity to join the Mercedes family.Ron, we wanted to extend our most sincere gratitude for this review. We know it's been a little while since you wrote it, but we didn't want to miss the opportunity to say thank you. Every day, we do our very best to provide the highest level of customer service for our clients. Just as your wife mentioned, we too believe that the sales process should be enjoyable and even exciting! We are so grateful that you took the time to share your story and help the spread the good word about our dealership. We wish you both the very best, The Team at Mercedes-Benz of Austin.
Horrible Sales Experience
by Buster2126 on 09/24/2015The whole experience felt like a scam. This is disappointing seeing as I have always been a Mercedes guy. The sales person was nice, however once I got to the finance person he was pushy, made mistakes on his numbers three times and had… excuse after excuse. I used the edmunds lease calculator and we were off at least $20 per month. This is where the hidden fees came in. They then got irate because I was questioning them. They were not ready for someone to be prepared to calculate numbers with them. They also tried to bait and switch and up sell me on every turn, and using scare tactics to get you to buy their warranties or their service packages was a real turn off. Unfortunately this dealership will not earn my business, and I would highly recommend going to Mercedes of Georgetown or like myself go back to Park Place in Dallas and deal with professionals.Buster2126, Thank you for returning my call to discuss your experience. I agree your visit didn't go well, we didn't sell you a car, and you have a negative perception of us. I apologize that your experience didn't go well. I have spoken with the business manager that helped you to prevent a similar occurrence. We were in the process of changing computer systems, but we still could, and should have a different end result. We would love the opportunity to change your perception and reestablish our relationship with you, and earn your business. As I mentioned on the call, please contact me at 512-454-6821 to discuss further. Warm Regards, Jim McGuane
Ron 2015
by R2015 on 03/30/2015Just picked up my 2015 SL-550 from Mercedes of Austin. As an enthusiast and very picky buyer I visited every Mercedes dealership with 200 miles of Austin over a several month period. Being retired lets you do such. I returned to Mercedes… of Austin as being the best choice not only for price but the long term service aspect. Annie Weis was my salesperson and I must credit her and her sales manager Rhonda Zanka with making my decision final. Not only the knowledge which I respect but the desire to help, answer every question, call back and make it the place I wanted to deal with. These folks are outstanding and I met a lot of nice people in my search. If my wife can make her mind on a model and color I will purchase again here over the next few months. Great people and service at Mercedes Austin!amazing service
by apetaia on 01/28/2015I just bought a used vehicle from Mercedes Benz Austin and Stacey was by far the best sales rep I've ever had the pleasure to deal with. I had been car shopping for days and she catered to not only my needs but my family's needs, who I… brought with me. She is definitely a wonderful asset to Mercedes Benz of Austin. I definitely recommend asking for her if you're tired of dealing with [non-permissible content removed] sales rep only trying to make a buck out of you. Thank you again Stacey, I love my new car.Confidence
by 2004E320Wagon on 01/24/2015I have had my 2004 E320 Wagon serviced away from the dealership, but I find that I feel confident when the work is done at the dealership that the price is competitive and that they stand behind their work 100%. Chase is my adviser and I… trust him, he has earned that trust.A SERVICE PERFORMED
by casman6 on 01/15/2015Had a great experience with my A service on my C250. Received a loaner car for the day and work completed same day was able to pickup car the next day. No issues. Awesome people. Ask for Richard a great service rep. A+Headlamp change out without an appointment
by jomoore on 10/20/2014I had a headlamp (low beam) go out on my E350. Showed up without an appointment and was immediately taken care of. Great service.The Mercedes of Mercedes Austin "THE BEST"
by Mbaustin on 09/23/2014Went to Mercedes of Georgtown was so disappointed. Worst customer service. Mercedes of Austin know how to treat their customers withd dignity and respect. I bought two cars that day. SL 550 and a GL 550. Georgetown Mercedes is the JV of… dealerships.Mercedes Benz of Austin
by LMP22 on 02/07/2014updated 07/22/2025Great service!
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About our dealership
Check out our Mercedes-Benz blog! For 50 years, Mercedes-Benz of Austin has been offering drivers in Lakeway, Lake Travis, Georgetown, Round Rock, Cedar Park, and the greater Austin area with a premium selection of world-class Mercedes-Benz luxury cars.
All purchases come with impressive warranty coverage and the guaranteed backing of our professionally trained and certified Mercedes-Benz service team. Take care of all your Mercedes-Benz repairs, maintenance, and OEM factory parts needs right here at our dealership.
When you visit us for your Service needs, you can expectthe following amenities:
-Free, multi-point service and trip inspections
-Complimentary carwash
-Complimentary coffee and snack bar with full-time barista
-Complimentary, premium loaner vehicles
-Mercedes-Benz Factory Certified Technicians
Receive the luxury car buying experience you deserve. Visit Mercedes-Benz of Austin at 6757 Airport Blvd in Austin, TX. Don’t hesitate to get in touch if you have any questions.
What sets us apart
Our Continental Cafe stands above the rest. This free amenity serves Service and Sales customers alike, offering a full-time barista to craft your favorite coffee beverage. Lattes, Americanos, Cold Brew, and more! We also offer snacks and pastries.
Our factory certified technicians use only leading-edge diagnostic and repair equipment to ensure that you get the highest quality Mercedes-Benz service, maintenance, or repair work.
We offer a variety of monthly specials to our customers. These can be located on our website under "New Vehicles" and "National Offers". Regardless of your situation, let us assist you in finding the perfect new set of wheels.
As one of the largest suppliers of Mercedes-Benz vehicles throughout the Austin Hill Country area, we’ve helped thousands of customers find the right Mercedes-Benz model for their specific lifestyle.
To show our appreciation for the friends that have become our loyal customers, we make an extensive effort to support worthy local causes. We have donated time, money, and resources to nonprofits close to our customer's and employee's hearts alike.
Amenities
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Express Service
Jason, thank you for taking the time to update your review! We're so glad to hear that your positive experience with our dealership has extended from your purchase to our service department. Eddie and the team work hard to provide transparent, courteous, and efficient service, and it’s wonderful to know that he kept you informed and made the process seamless. We appreciate your trust in us and look forward to serving you again in the future. Safe travels! :) - The Team at Mercedes-Benz of Austin
by Mercedes Benz of Austin on 04/02/2025