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Mercedes-Benz of Austin


6757 Airport Blvd, Austin, TX 78752 (map)
Today 9:00 AM - 7:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Horrible Sales Experience
Written by Buster2126 on 09/24/2015

The whole experience felt like a scam. This is disappointing seeing as I have always been a Mercedes guy. The sales person was nice, however once I got to the finance person he was pushy, made mistakes on his numbers three times and had excuse after excuse. I used the edmunds lease calculator and we were off at least $20 per month. This is where the hidden fees came in. They then got irate because I was questioning them. They were not ready for someone to be prepared to calculate numbers with them. They also tried to bait and switch and up sell me on every turn, and using scare tactics to get you to buy their warranties or their service packages was a real turn off. Unfortunately this dealership will not earn my business, and I would highly recommend going to Mercedes of Georgetown or like myself go back to Park Place in Dallas and deal with professionals.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

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cagaustin on 09/28/2015
Dealer Response
Buster2126, Thank you for returning my call to discuss your experience. I agree your visit didn't go well, we didn't sell you a car, and you have a negative perception of us. I apologize that your experience didn't go well. I have spoken with the business manager that helped you to prevent a similar occurrence. We were in the process of changing computer systems, but we still could, and should have a different end result. We would love the opportunity to change your perception and reestablish our relationship with you, and earn your business. As I mentioned on the call, please contact me at 512-454-6821 to discuss further. Warm Regards, Jim McGuane
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