Customer Reviews of Maxwell Ford Supercenter
Review type:
Troy was awesome
Great Fast Service
by Big Afro on 04/02/2024Went in for my 15K service on my 2022 Ford Ranger and was in/out in 30 minutes!Thank you for your kind words! We thank you for your business and look forward to your next visit!
Oil change
by Pathfinder on 04/01/2024Quick and easy process. Zach was very helpful and professional.It's fantastic to hear that you had a great experience and that Zach provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
Great service
by Gaven F on 03/29/2024Serhiy took the time to find the specific Mustang I was looking for. No hassle and made the process straight forward.Thank you for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!
Couldn’t ask for better
by wfj1222 on 03/29/2024Very friendly and efficient service process, thank you very much!You're very welcome! We're delighted to hear that you had a very friendly and efficient service process at our dealership. Providing excellent service is our top priority, and we're glad we could meet your expectations. Thank you for choosing our dealership!
The best service representative for more than a decade!
by Harlow R on 03/29/2024The primary reason we continue to have our Ford Van serviced at Maxwell Ford is their service staff Jackie Woira. She's been helping us for more than a decade. She always looks to find the best value and efficient needs not just selling us… extra services. All service people in every industry should treat customers like Jackie!That's wonderful to hear! We're delighted that Jackie has consistently provided you with excellent service and has been a key reason for your loyalty to Maxwell Ford. We'll make sure to pass along your appreciation to Jackie. Thank you for choosing us for your service needs!
Amazing customer service from Alex and team
by imadniz96 on 03/28/2024I came in to get my battery replaced at 5:15 pm. Alex was very generous and he got it fixed almost immediately. He saved my dayIt's fantastic to hear that you had a great experience and that Alex provided amazing assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
Maintenance at 75k miles
by Grace88 on 03/27/2024Great customer service by Megan, very personable and knowledgeable. Was able to get appointment on same day of requestIt's fantastic to hear that you had a great experience and that Megan provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
Oil change
by Noel 3241 on 03/26/2024Service was quick.We are thrilled to hear that you had a quick experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Service dept
by abondy1201 on 03/21/2024Very professional, easy to get an appointment, clean waiting areaWe are thrilled to hear that you had a professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Troy Best sales man!!
by Sergio Ochoa on 03/17/2024Troy was a great person and very knowledgeable. Did not give us the sales man vibe. Truly wanted to help us out and he absolutely did. Thank you Troy once again and will be back soon. 2nd purchase at Maxwell Ford and couldn’t be happier.That's wonderful to hear about your positive experience with Troy at Maxwell Ford! We're glad that Troy's knowledge and helpful attitude made your second purchase at our dealership a great one. Thank you for choosing Maxwell Ford, and we look forward to welcoming you back in the future. Safe travels in your new vehicle!
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by Noneyabinary on 03/13/2024I was given a somewhat reasonable quote for the repairs needed for my car. Mind you this is the third time in less than a year this car has been in the shop. I went ahead and authorized the repairs. When I called later for a more precise… number of the estimate I was quoted over twice the original amount. I had screenshots of the original quote but even that didn’t sway them. I eventually ended up pay about $1500 more than the original quote.We truly value your business and thank you for bringing this to my attention. Please contact me directly at jmay@maxwellford.com. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you. James May, Service Director
Mr. James May: you apparently don’t care very much about this incident as I have called you and emailed you and I have not heard back. So your words…. They’re not worth the paper they’d be written on. You clearly do not care that your company royally screwed over a customer. So yeah I’ve definitely made the right decision to not use your company ever again. I don’t care if my car has a warranty on it. I’ll use Uptown Auto from now on. Should have gone there in the first place. Nasser doesn’t screw people like everyone in your entire dealership does.
Mr. James May, it would appear perhaps I struck a nerve with my last comment. You reached out. Finally. And you said you’d call on Monday but you didn’t. I guess perhaps you thought just saying you’d call would satiate me but you’re wrong. You STILL don’t care. Your company is the WORST.
Mr. Mays, it’s been over a week since I got your passive aggressive vaguely veiled email. I will not be bullied into silence and it would appear that NOW you’re ignoring me because you know yall messed up. Yeah that first estimate of $5000+ included a bunch of stuff I opted out of but then somehow it’s still $5000+? Interesting. It’s like you don’t listen to your customers or care about them. You’re a disgrace.
did the job
by aprilm5 on 03/12/2024Did a great job with my service...but marked off services that were not performed. Sometimes you don't know if they truly did the oil change or not...We truly value your business and thank you for bringing this to my attention. Please contact me directly at esperling@maxwellford.com. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you. Eric Sperling Assistant Service Manager esperling@maxwellford.com
Owner
by Frank Hensey on 03/08/2024Awesome quick professionalWe are thrilled to hear that you had an awesome experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Awesome service advisors
by NoelMed on 03/06/2024Not only did service advisor meet their service promises they exceeded them in all possible ways. Kudos team!We're thrilled to hear that our service team not only met but exceeded your expectations. Providing exceptional service is our priority, and we appreciate your positive feedback. Thank you for choosing us, and we look forward to serving you again in the future!
Chase Sanders
by Chase S on 03/05/2024Great customer service and enjoyable experience, David Terrell was a great salesman.We're delighted to hear that you had a great customer service experience and enjoyed working with David as your salesman. Thank you for sharing your positive feedback! We appreciate your business and look forward to serving you in the future!
Great service!
by Austin-TX on 03/04/2024Professional team members and got a free shuttle ride home after drop off which is niceWe are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Excellent
by ff13atx on 03/01/2024Excellent from beginning to end. Our salesman Troy made us feel right at home. Fernando from the finance department was thumbs up. I really appreciated them.!It's wonderful to hear that your experience, from beginning to end, was excellent! Troy and Fernando provided great service, making you feel comfortable and well taken care of. We appreciate your positive review and thank you for choosing our dealership!
Oil and filter service
by Mark H ATX on 02/29/2024Great experience quick and nice waiting area. Service rep helpful.We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Hector B
by Hector B on 03/01/2024Customer service was first and foremost. Went in for an oil change which was done quickly and even included further inspection. Two recalls were identified and scheduled for repair. Customer service is key for all!We're delighted to hear that customer service was a top priority during your visit and that the oil change was done quickly, including a thorough inspection. Identifying and scheduling the repair for two recalls is also an essential part of ensuring your vehicle's safety and performance. Your positive feedback is much appreciated, and we're committed to providing excellent service. Thank you for choosing us, and we look forward to serving you with the same level of excellence in the future. Safe and happy driving!
Dillon exemplifies being a professional
by Guy Reid on 03/01/2024Great experience with Dillon. I called many times and changed my mind about things more than once. Despite that, I was treated with patience and respect. I appreciate that.We're delighted to hear that you had a great experience with Dillon, especially appreciating the patience and respect you received despite changes in your plans. Providing excellent customer service is important to us, and we're glad to have met your expectations. Thank you for choosing us, and we look forward to serving you with the same level of excellence in the future. Safe and happy driving!
Great service!
by Clay001 on 02/29/2024Serhiy explained everything well and helped expedite the buying process!We're delighted to hear that you had a great service experience and that Serhiy provided clear explanations and helped expedite the buying process for you. Your positive feedback is much appreciated, and we'll make sure to pass along your commendation to Serhiy. Thank you for choosing us, and we look forward to serving you with the same level of excellence in the future. Safe and happy driving!
Ford Mustang Mach-E
Ford Maverick
Maxwell Ford invites you to visit our car and truck dealership in Austin, TX. Our team members are standing by to provide you with some of the best deals near you on Ford cars, trucks, and SUVs, as well as financing, maintenance, repair, parts and more. Find out why we are one of the Austin area's most trusted Ford dealers.
ESPAĂ‘OL
Maxwell Ford le invita a visitar nuestro concesionario de autos nuevos y usados en Austin, TX. VisĂtanos hoy para carros Ford y trocas, camionetas y SUVs, asĂ como servicio completo, autofinanciamiento y más. Nuestro equipo está listo para ayudarle a descubrir porquĂ© somos uno de los mejores distribuidores de coches Ford en el área Austin.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
by Roman Brooks on 09/20/2024